Saturday, December 07, 2002

Article : Building Horizontal Companies - The Job KM has Come to Finish :
"… ‘Knowledge management’ may sound like a nebulous term, but it really refers to an attempt to make sense of a new order of business in which information needs to be organised, stored and transmitted in the right way to the right people, at the right time … What has KM really achieved through all the hype and expense? Have we really learnt how to 'manage knowledge'? Is there really anything new in all the KM literature? My view is that it’s not really important to know; rather to listen to KM’s true message of change. KM is actually just the culmination of a few important trends, a first clumsy attempt to make sense of a new order of business"
* Downloadable as a 4-page, 87 KB PDF
* Go to Building Horizontal Companies - The Job KM has Come to Finish, listed in the December 2002 News section of Sveiby Knowledge Management
Article : Co-operative Inquiry - Reflections on Practice : By Briony J Oates - "This paper discusses and reflects upon CI as a research methodology. An overview of CI is given, including its emphasis on both political and epistemic participation, its four-stage, iterative research process and its extended epistemology which recognises four types of knowledge. A description is given of the use of CI in a particular research study, whose research objective was to explore the extent to which conventionally-educated information systems developers could adopt a richer model of organisations by using metaphors (derived in the main from Morgan, 1986; 1993) as cognitive structuring devices. The study involved collaboration with student researchers, and the use of CI helped to mitigate the problems of power and democracy inherent in such a supervisor-student context. This account of CI-in-use can be taken as an exemplar for others to emulate, adapting it as necessary to suit their particular situation. Arising from this experience of using CI, some critical reflections are given, including the challenges the use of CI as a research methodology poses for both individual researchers and the wider academic community."
* Read it on-line or download it (11-page, 75 KB PDF)
* Go to Co-operative Inquiry - Reflections on Practice, published in the inaugural issue (November 2002) of Electronic Journal of Business Research Methods
* Source: Originally encountered in the December 2002 edition of the Internet Resource Newsletter
Article : How to Make a CoP Fly :
By Diane Le Moult; Published December 6, 2002 - "I'd like to share with you some ideas we have developed within Siemens in order to ‘make a CoP [Community of Practice] fly’ … First, we have identified 10 actions items to create a successful Community of Practice. There are 10 fundamental questions you need to ask before starting a CoP:
1- Which Output do you want to achieve?
2- Why do you want to start a community?
3- Is there already a community that deals with your topic?
4- Are you willing to invest time and money?
5- What is your topic and your scope?
6- Do you know enough potential members?
7- Are you able to provide ‘magnet content’?
8- What are the benefits for the members?
9- How are you going to manage your community?
10- Can you secure management support?
…Then, we formulated 10 tricks to help managing successfully a CoP:
1- Actively generate content
2- Don´t be too strict in judging
3- Create Executive awareness
4- Use your own personal network
5- Support the snowball principle
6- Provoke voluntaries
7- Keep it simple
8- Keep it fresh (first in community)
9- Let it grow before structuring
10- Rely on the fun factor
… Finally, we identified 10 classic pitfalls you have to be aware of:
1-Ignore moods and demands of members
2- Not enough content
3- Too strict or too loose
4- No scope
5- No aims
6- Only technical platform
7- No Admin response
8- No support (help and training)
9- Only extrinsic motivation
10- Bad moderation"
* Go to How to Make a CoP Fly, posted on the Knowledge Board
Article : Innovation, Human Capital, and Creativity : By Sam Youl Lee, Richard Florida and Gary J. Gates; Published September 2002 - "Innovation has long been understood as a fundamental factor in economic growth. Economists, geographers, and other social scientists have examined the effects of innovation on economic growth, the factors associated with the production of innovations, and the geographic distribution of innovations. Jane Jacobs notes that the capacity to innovate is a product of a local environment or milieu that attracts talented people and is open and creative. Following Jacobs, this paper argues that innovation is a joint product of human capital and creativity. The capacity to innovate is seen to be a function of a region’s ability to attract human capital and to provide low barriers to entry for talented and creative people of all backgrounds. Multivariate models are used to test the joint effects of research and development expenditure, human capital, creativity/diversity, and industry mix on regional innovation. New measures of creativity (the bohemian index) and diversity (the gay index) are introduced. The findings suggest that innovation at the regional level is positively and significantly associated with both human capital and creativity."
* Here’s a direct link to the 26-page, 270 KB PDF version of Innovation, Human Capital, and Creativity
Book : Distributed Work : Edited by Pamela Hinds and Sara Kiesler; Published May 2002 - "Technological advances and changes in the global economy are increasing the geographic distribution of work in industries as diverse as banking, wine production, and clothing design. Many workers communicate regularly with distant coworkers; some monitor and manipulate tools and objects at a distance. Work teams are spread across different cities or countries. Joint ventures and multiorganizational projects entail work in many locations. Two famous examples--the Hudson Bay Company's seventeenth-century fur trading empire and the electronic community that created the original Linux computer operating system--suggest that distributed work arrangements can be flexible, innovative, and highly successful. At the same time, distributed work complicates workers' professional and personal lives. Distributed work alters how people communicate and how they organize themselves and their work, and it changes the nature of employee-employer relationships … This book takes a multidisciplinary approach to the study of distributed work groups and organizations, the challenges inherent in distributed work, and ways to make distributed work more effective. Specific topics include division of labor, incentives, managing group members, facilitating interaction among distant workers, and monitoring performance. The final chapters focus on distributed work in one domain, collaborative scientific research. The contributors include psychologists, cognitive scientists, sociologists, anthropologists, historians, economists, and computer scientists."
* The Table of Contents and Chapter Summaries are available at Multiple Collaboration
* Go to this book at Amazon, Barnes & Noble or Indigo

Friday, December 06, 2002

e-Journal (Inaugural Issue, January-March 2003) : Journal of Electronic Commerce in Organizations (JECO) :
"An official publication of the Information Resources Management Association … designed to provide comprehensive coverage and understanding of the social, cultural, organizational, and cognitive impacts of e-commerce technologies and advances on organizations around the world. These impacts can be viewed from the impacts of electronic commerce on consumer behavior, as well as the impact of e-commerce on organizational behavior, development, and management in organizations. The secondary objective of this publication is to expand the overall body of knowledge regarding the human aspects of electronic commerce technologies and utilization in modern organizations, assisting researchers and practitioners to devise more effective systems for managing the human side of e-commerce"
* Here’s a direct link to JECO Issue 1 Volume 1 (93-pages, 7.7 MB PDF)
* Go to the Journal of Electronic Commerce in Organizations
e-Journal (Special Edition) : Training Journal – Special Team Issue (December 2002) :
* Team-related articles include:
- Teams in the 21st century: how do we define their role?, by Meredith Belbin
- Beyond team building: a sustainable outcome, by Deni Lyall
- Teamworking: looking at teams and how they operate in the workplace, by Steve Shellabear
* Abstracts are viewable on-line; full text is available in the print edition
* Go to Training Journal – Special Team Issue
Forecast : Battelle's Technology Forecasts : "What advances in technology will you see in the next ten years? Perhaps you will carry your personal computer in your jacket pocket, diabetics will receive insulin, as needed, from an imbedded sensor-delivery system, and store shelves may stock anti-aging creams that actually work. These are just a few of the possibilities that were compiled by researchers at Battelle, producing lists of top strategic technologies … Selection for the top ten lists, were compiled by a diverse panel of Battelle's finest minds, and based on three criteria. Each selection must: Provide benefits to the end user; Enjoy a protected and sustainable competitive advantage in such areas as quality, uniqueness, or price; Support business goals"
* Forecasts include:
- Top Ten Technologies by 2005
- Top Ten Most Innovative Products by 2006
- Top Ten Breakthroughs for Household Products by 2007
- Top Ten Challenges and Opportunities by 2008
- Top Ten Healthy Home Trends by 2010
- Top Ten Drivers of Consumer Value by 2010
- Top Ten Energy Innovations by 2010
- High Tech Haven: Forecast Predicts the Top Ten Innovations in Home Comfort and Convenience in 2012
- Strategic Technologies by 2020
* Go to Battelle's Technology Forecasts
* Source: Originally encountered in the Scout Report newsletter
Government : OCG Collaborative Opportunities (UK) : Released December 5, 2002 - "The purpose of this site is to provide a central source for collaborative activity across government … For Customers of this site this means providing access to a wide range of collaborative activity across Central Civil Government and the Wider Public Sector … Details on research activities, projects in progress and contracts awarded can be found by clicking on the PROJECTS button … Internal Customers - For both Central Civil Government and the Wider Public Sector, password-protected access is available to a free comprehensive market intelligent database about collaborative activity. This includes access to a directory of collaborative projects and contracts, a library of best practice and discussion fora on collaborative issues. To register as a member please click on the link on the top right of this page … External Customers - If you are a supplier, registration is not required. Access to a level of collaborative information can be gained as a non-member. This includes current areas of research, procurements in progress and contracts that have been awarded."
* Go to OCG Collaborative Opportunities

Thursday, December 05, 2002

Article : Intellectual Property - Partnering for Profit : By Jeffrey J. Elton, Baiju R. Shah and John N. Voyzey - "Patents and proprietary processes represent an untapped source of revenue for many companies. McKinsey research shows that in lots of cases, companies could earn 5 to 10 percent of their operating income from the sale or licensing of intellectual property, yet most earn less than one-tenth that. Too often, they don't know what they have, what it is worth, or what other industries could do with it. The solution is to build a network of outside specialists who can identify the best market for each asset and use their industry contacts and experience to negotiate a sale. The authors describe the five kinds of specialists needed, their likely terms of engagement, and the keys to managing the network … The take-away: Most companies' attempts to make money out of their intellectual property suffer from the mistaken belief that it is an easy source of revenue. But capturing the full value of these assets requires systematic effort, a well-managed network of outside partners, and active senior-management support."
* Go to Intellectual Property - Partnering for Profit, published in the 2002 Number 4 edition of The McKinsey Quarterly
Article : Understanding Information Laws - A Sociological Approach :
By John Cahir; Published December 6, 2002 - "The popular view that information is of great importance in modern societies is in large part due to the development of distinctive conceptual frameworks for analysing information in a wide range of academic disciplines. Surprisingly there have been few attempts in legal scholarship to either map the laws that impact on information or to analyse them from any particular standpoint. This article argues that information is essentially a social phenomenon and that law, as a regulator of social relations, directly affects the production, content and communication of information. A holistic understanding of 'information laws' is therefore a useful aid for considering the composition of so-called information societies. Drawing from communication studies the article presents a broad conception of the meaning of information and provides a cross-section of 'information laws'. It argues that a scientific approach to the meaning of information is helpful for both identifying legal measures that effect information and for revealing how they impact on the communication of information. Finally the article argues that a sociological analysis of information laws is desirable and proposes a framework for carrying out such an analysis under the headings -polity, economy and culture."
* Read the article on-line or download (31-page, 401 KB RTF)
* Go to Understanding Information Laws - A Sociological Approach, published in the 2002 (3) edition of JILT (Journal of Information, Law and Technology)
Essays : inno’v@-tion2 : "Brimming with intelligence and insight, inno’v@-tion2 is a collection of personal stories from eight of Canada’s best researchers—working in the fields of physics, laser technology, virtual learning, molecular evolution, project management, communications and interactive media, and the visual arts. Together they provide vivid proof that Canada’s research community is in touch with the vital issues of our time, and probing the deeper meaning of ‘innovation’ … Discover how innovation powers our lives and helps us understand our universe"
* Essays include:
- From E-Mail to Virtual Reality: The Role of Technology in Supporting Learning, by Tom Calvert
- Managing Change by Changing Managing, by Francis Hartman
- Shaping a Visual Language for our Times, by Sean Caulfield
- Reconstructing/Deconstructing the Tree of Life, by W. Ford Doolittle
- From Femtoseconds to Attoseconds, by Paul Corkum
- Synchrotron Radiation: The Most Versatile Spectroscopic Source, by G. Michael Bancroft
* Available in English and French
* Downloadable in PDF format
* Go to inno’v@-tion2, published by the Canada Foundation for Innovation
Research Report : New Foundations for Growth - The U.S. Innovation System Today and Tomorrow : By Steven W. Popper and Caroline S. Wagner; Published January 2002 - "To understand the importance of innovation in science and technology to the public welfare and the role of government as a participant and a provider of support the National Science and Technology Council convened a series of discussions with participants from every part of the innovation system--business, industry groups, labor, federal and state government, and universities. This document summarizes the major themes that emerged from these."
* Downloadable as a 97-page, 378 KB PDF file
* Go to New Foundations for Growth
Tool : How to Determine the Value of a Project : By Christopher Gardner and Ray Trotta; Published November 21, 2002 - "Given the very uncertain state of the economy and the spending constraints under which every corporation is operating, CIOs are looking for new ways to defend their IT projects … But deciding which projects to shelve and which to move ahead on is tough. In the past, such calls were highly subjective: There was little hard data to show how a project would affect the bottom line. Senior management might demand an analysis of return on investment, but even that is frequently a best-guess estimate, based as much on promises from vendors as on objectively derived numbers. The result: More large-scale initiatives keep coming in over budget, past deadline and without adding any clear and measurable value to the company … But what if CIOs thought more like investment managers, who spend every day of their working lives using quantitative analysis to manage the value of potential investments? This whiteboard presents a way to determine the value of an IT investment to a company's bottom line in terms of its likely addition to the company's share price. It is based on the concept of discounted cash flow-the present value of the money the new system will bring in over the course of its life. The authors, Christopher Gardner, formerly head of PricewaterhouseCoopers' IT strategy group, and Ray Trotta, a former financial services consultant at KPMG-and now cofounders of iValue-developed this methodology as part of an overall effort to construct an objective basis for making IT investment decisions, selecting the most valuable investments and managing projects … The whiteboard comprises four PDF pages that can be printed out on standard 8.5" X 11" paper. Download now. After printing the pages, arrange the segments to fashion the whiteboard. You can also download a single-page whiteboard, suitable for screen viewing, or printing on poster board."
* Go to How to Determine the Value of a Project, published in the November 2002 edition of CIO Insight

Wednesday, December 04, 2002

Article : Clothes Make the Network :
By Howard Rheingold; Published December 4, 2002 - "Whenever Kortuem sits down with another participant in his ongoing experiments at the University of Oregon's Wearable Computing Lab, his iPAQ establishes a Wi-Fi link with his colleague's device. It checks the user's identity, and if the person is someone whose taste Kortuem has noted as trustworthy, it downloads an MP3 playlist ranked according to frequency of plays … The iPAQ doesn't quite qualify as a wearable but it's a step toward Kortuem's vision. Wireless wearables, he says, can link like-minded strangers in a new kind of social organization he calls an ‘ad hoc community’ … As he sees it, the crowds who surround us every day constitute a huge waste of social capital. If you live in a city for instance, there are many who pass within a few yards of you each day who could give you a ride home, buy an item you're trying to sell, or consider you as dating material. Dynamic networking makes it possible to tap those resources through a momentary alliance among transient interest groups, ‘like people working in a given neighborhood, staying overnight in a certain district, or taking the 10:15 flight to Chicago,’ Kortuem explains … In a world of wireless wearables, computers embedded in clothing could form networks on the fly, prompting software agents to carry out mutually beneficial transactions. A group waiting to buy movie tickets might use an ad hoc network to auction off favorable places in line. Thousands of people in Times Square could pool computing power and sell it by the teraflop-second to nearby office buildings."
* Go to Clothes Make the Network, in Technology Review
Article : How Mentoring Helps Overcome A Managerial Drought :
"In the fervent hunt for talented managerial staff, more corporations are turning to in-house mentoring programs to facilitate the development of key staff members. According to a survey released in September by the Conference Board, the sampled corporate executives describe leadership development, including mentoring efforts, as a major priority for their companies. These findings hold true even in spite of the current economic slowdown, the volatile stock market, and subsequent cost-cutting measures in place by many firms … With today’s leading companies emphasizing the importance of human capital, the push for mentoring becomes easy to understand. Dennis Redding, executive director of the Goizueta Institute for Corporate Learning, notes that mentoring efforts are critical to bringing fresh talent into the ranks of management. ‘There has been a shortage of general and top level managers in many organizations,’ he says. ‘That’s one of the reasons why mentoring has become such a powerful tool for companies.’"
* Go to How Mentoring Helps Overcome A Managerial Drought, published in the December 2002 edition of Knowledge@Emory
Article : The Utility of Humility :
By Edward Prewitt - "Think you know what leadership is? Management guru Jim Collins might beg to differ … In conducting research for Good to Great, which profiles the differences between merely good companies and a handful of great ones, Collins found that some CEOs excel in setting priorities but are modest about the part they play in achieving those goals. He terms them Level 5 leaders—the highest rung in his hierarchy (see ‘Which Level Are You On?’ left) … ‘The way they talked, it was as if they had just been sitting there while all of this amazing stuff happened around them. They never said things like, 'I did this' or 'This was my strategy.' They pointed back at all of these other people.’ …His paragons are CEOs such as Ken Iverson (formerly of Nucor), Colman Mockler (formerly of Gillette) and Darwin Smith (formerly of Kimberly-Clark). All led their employees to enormous success, yet they weren't driven to become household names—which is partly why, in Collins's view, they were successful … Collins see no reason why CIOs couldn't become Level 5 leaders … What Level 5 leaders do have in common is a set of character traits that Collins says is predictive of success: Humility, Aligned values, Results and Enduring excellence … Another researcher, Harvard Business School assistant professor Rakesh Khurana, has sounded a similarly cautionary note on the dangers of charismatic leaders … Not all management gurus are ready to give up on the great-man type of leader. Michael Maccoby, a psychotherapist and author on leadership, characterizes humble-but-excellent Level 5 leaders as suited only for staid companies"
* Go to The Utility of Humility, published in the December 1, 2002 edition of
Project : Amsterdam RealTime :
"Every inhabitant of Amsterdam has an invisible map of the city in his head. The way he moves about the city and the choices made in this process are determined by this mental map. Amsterdam RealTime attampts to visualize these mental maps through examining the mobile behaviour of the city's users … During two months (3 Oct to 1 Dec 2002) all of Amsterdam's residents are invited to be equipped with a tracer-unit. This is a portable device developed by Waag Society which is equipped with GPS: Global Positioning System. Using satellite data the tracer calculates its geographical position. Therse tracers' data are sent in realtime to a central point. By visualizing this data against a black background traces, lines, appear. From these lines a (partial) map of Amsterdam constructs itself. This map does not register streets or blocks of houses, but consists of the sheer movements of real pepole … When the different types of users draw their lines, it becomes clear to the viewer just how individual the map of amsterdam can be. A cyclist will produce completley different favourite routes than someone driving a car. The means of transport, the location of home, work or other activities together with the mental map of the particular person determine the traces he leaves. This way an everchanging, very recent, and very subjective map of Amsterdam will come about."
* Go to Amsterdam RealTime
* Source: Originally encountered on the Mapping Cyberspace mail list

Tuesday, December 03, 2002

Articles (Short) : Pattern Discussions :
* A group of papers, including:
- Pattern Introduction: Uncovering and Understanding Our Common Language, by Doug Schuler
- Pattern Discussion: Collaborative Design of Community Information Systems, by James P. Zappen et al.
- Pattern Discussion: Mutual-Help Medical Web Sites, by Patricia Radin
- Pattern Discussion: Information Ecology, by Richard Lowenberg
- Pattern Discussion: Mobile ICT Laboratories for Disadvantaged Communities, by Grant Hearn
- Pattern Discussion: Conversational Support Across Boundaries, by John C. Thomas, et al
* Published in the Winter 2002-2003 edition of Community Technology Review
* Other articles of interest include:
- The Rise of the Knowledge Democracy, by Andrew Michael Cohill
- The Corporation and the Digital Divide, by Peter Miller
* While you are there, checkout the Resources section
Article : Theater Tools for Team Building : By William P. Ferris - "A small software company has remarkable success repairing its dysfunctional organizational dynamics through a form of improvisational theater. The key is an exercise in which actions truly speak louder than words."
* Available to subscribers or by pay-per-view
* Go to Theater Tools for Team Building, published in the December 2002 edition of the Harvard Business Review
Book : Understanding the Psychology of Internet Behaviour - Virtual Worlds, Real Lives : By Adam Joinson; Published November 2002 - "The Internet is transforming business, education, and maybe even ourselves. In this timely and unique text, Adam Joinson provides a clear, engaging and lively summary of the psychology of the Internet, while at the same time drawing lessons from previous technologies as diverse as the early telephone, telegraph and even radio hams. Mixing anecdote with findings from psychological studies, this book provides a clear, compelling and insightful vision of the psychology of the Internet, and the implications for the design of future technologies. It is an invaluable resource for anyone studying Internet behaviour or interested in their own or others' online behaviour"
* Table of Contents: Putting Psychology and the Internet in Context / From Tools to Behaviour / Negative Aspects of Intra and Interpersonal Internet Behaviour / Depression, Deception and Pornography: The Dark Side of Life Online / Positive Intra and Interpersonal Aspects of Internet Behaviour / Sharing and Surfing: The Benefits of Online Communities and Web Browsing / A Framework for Understanding Internet Behaviour / Looking to the Future, Learning from the Past
* Go to Understanding the Psychology of Internet Behaviour - Virtual Worlds, Real Lives
* Source: Originally encountered in the dynnet newsletter
Community : LearningTimes : "a free, open, professional development community for education-minded people … [Registered] Members have free access to a wide range of opportunities to interact with peers from across the globe -- live online, asynchronously and face-to-face … Member Activities, Event and Services: Live, interactive interviews with education thought leaders; Live webcasts from conferences, colloquia & special events; Online conferences and panel discussions; Member-directed surveys, polls, and referenda; Best practice case studies; Emergent knowledge sharing; Online voice-based discussions & live debates; International working groups, team activities, & member think tanks; Showcase projects and paper presentations; Education news, research & peer reviews; Education market & trends analysis; International coverage; Research results dissemination; Networked communities of practice"
* Go to LearningTimes
Roundtable (Report & Materials) : Fourteenth Knowledge Management Roundtable : Held October 15, 2002 - "The main speaker for session was Brook Manville, Chief Knowledge Officer and Customer Evangelist for Saba Software. Manville spoke on ‘Next Generation E-Learning: Successes, Pitfalls, and Lessons Learned From the Brief History of - A New Way of Working' … Held in conjunction with the School of Public Policy's International Center for Applied Studies in Information Technology (ICASIT) and Virginia's Center for Innovative Technology (CIT), the KM RT seeks to broaden the application and advance the effectiveness of KM practice in organizations in the region. CIT seeks to increase the Commonwealth's economic competitiveness and quality of life by advancing the development of Virginia as a technology state and by creating and retaining technology-based jobs and businesses."
* Read the meeting summary and download Manville’s presentation (1.9 MB PowerPoint file)
* Go to the Fourteenth Knowledge Management Roundtable (KM RT)
* Access materials from previous Roundtables

Monday, December 02, 2002

Article : Creating an Information-Sharing Culture : By Stephen M. Dent - "We've been hearing a lot in the news lately about the need for our government's intelligence agencies to share information. A recent congressional report cited the lack of information-sharing as a major factor behind the failure of U.S. intelligence agencies to prevent the terrorist attacks of September 11, 2001 … To prevent future terrorist attacks, federal, state, and local law-enforcement agencies are forming historic collaborations. At the core of these new partnerships is a free exchange of knowledge and ideas about suspected terrorist activities. Many of these agencies will be talking with each other for the first time. Previously, such sharing wasn't part of their organizations' culture … To be successful, businesses, too, must create a culture within their organization that promotes the exchange of knowledge and ideas among individuals and departments. Achieving that free flow of information requires letting go of the 19th-century industrial business model (where wealth is built on tangible commodities) and embracing the new 21st-century information-age model (where wealth is built on gathering information about new ways of satisfying customer needs)."
* Go to Creating an Information-Sharing Culture, published in the December edition of The CEO Refresher
* Stephen M. Dent is the founding partner of the consulting firm Partnership Continuum, Inc. (which offers the Six Partnering Attributes™) and the author of Partnering Intelligence and The Partnering Intelligence Fieldbook (which was posted on SynapShots on August 15, 2002)
Article : KM Configurations in SME's :
By Mariano Corso, Antonella Martini, Emilio Paolucci and Luisa Pellegrini - "The paper discusses how Small and Medium Enterprises (SMEs) use new Information and Communication Technologies (ICT) and integrate them with organisational tools to support Knowledge Management (KM). Emerging approaches are classified and related to company and industry characteristics and their impact on performance is discussed. Evidence is based on a two years field research combining comparative case studies and survey methodology on a casual sample of 127 SMEs … Implications of this study are intended for both researcher and practitioner. From the theoretical point of view, the paper aims at contributing to the development of a contingent theory on KM in SMEs. From the practical point of view, SME managers will derive suggestions concerning the choice of Knowledge Management actions that better suit each specific context. ICT developers and vendors can also benefit from the results deriving implications on how to suit their offer to SMEs needs."
* Downloadable as a 24-page, 289 KB PDF file
* Go to KM Configurations in SME's, posted on the Knowledge Board
Interview : The Cosmology of Knowledge Workers : By Eric Schoeniger with Jay W. Lorsch - "Professional service firms -- management consultants, investment banks, IT consultants -- have always relied on star talent to succeed. But increasingly, to remain competitive, organizations in every industry must attract and retain knowledge workers -- those professionals who are critical to the success of the firm. In their recent book, ‘Aligning the Stars: How to Succeed When Professionals Drive Results’ (Harvard Business School Press, April 2002), Jay W. Lorsch and Thomas J. Tierney examine 18 best-in-class companies to chart the difference between stellar and star-crossed. Exec spoke with Lorsch, the Louis Kirstein Professor of Human Relations at Harvard Business School, about how to manage talent for success"
* Go to The Cosmology of Knowledge Workers, published in the December edition of Exec
* Go to 'Aligning the Stars' at Amazon, Barnes & Noble or Indigo
Networking Session (Notes, Presentations & Comments) : WS Report from eBeW 2002 - How Can Europe Lead the Way in KM? : "The European Commission hosted a Networking Session at the eBeW 2002 Conference in Prague at the 17th of October 2002, 17:30 –19:30. The session was chaired by Agnes Bradier from the IST's KM team. The aim of the session was to share understanding about critical aspects of KM in order to find out 'how Europe can lead the way in KM'. The audience of researchers and experts from industry was asked to point out the trends and results from their experience. The initial input for stimulating the session was given by three short presentations with different perspectives."
* Available presentations include:
- Linking KM and Learning (742 KB PowerPoint)
- Problems of KM from a Technology Perspective (66 KB PowerPoint)
- KM Research in Europe (948 KB PowerPoint)
* Go to the WS Report from eBeW 2002, posted on the Knowledge Board
Transcript : What's Creativity and Who's Creative? : Participants included: Stephen J. Cannell, Dr. Mihaly (Mike) Csikszentmihalyi, Dr. Robert Freeman, Dr. John Kao and Ray Kurzweil - "Are you creative? Would you like to be? Why? Don't creative people just get into trouble? Creativity is the expression of originality--it's exciting but also demanding, consuming, frustrating, and addictive; it's inspiring but also fickle, erratic, tricky, and risky. Creativity can be found anywhere, at home or work as easily as in art or science. It can erupt suddenly or emerge slowly. Creativity means being both different and better. Being different without being better is often pointless or just odd; being better without being different is just evolution, not revolution. For an act to be deemed creative, there must be an accepted style or method against which it can be judged original. The accepted style or method is the benchmark, and creativity often begins by rejecting or at least questioning it. An activity may seem creative up front, according to intent, but not creative in hindsight, according to results. The burden of proof is with the creators to demonstrate that their innovation is an improvement over what's gone before. Creativity comes in many flavors, and it is well represented in the diverse group we gathered. Three of our guests have run large, creative organizations; two are foremost teachers of creativity. All are personally creative. No two are alike in what they do; all are remarkably alike in how they think about what they do."
* Go to What's Creativity and Who's Creative?, Show 103, which is also viewable with RealPlayer, from Closer to Truth
* Source: Originally encountered on the IdeaFlow – Creativity & Innovation Weblog

Sunday, December 01, 2002

Conference Papers : Putting Knowledge to Work : Held June 9-13, 2002
(Los Angeles)
* A sampling of presentations includes:
- Compromises along the Way: Balancing Speed to Market with Sustainability while Delivering Knowledge Management Services, by Martha K Heyman
- Keeping Knowledge Management Alive, by Beth C. Perell and William M. Mercer
- Putting Knowledge to Work Effectively: Assessing Information Needs through Focus Groups, by Valerie E. Perry
- Leveraging Knowledge: Impact on Low Cost Planetary Mission Design, by Jennifer Momjian
* Papers are downloadable in Word format
* Go to Putting Knowledge to Work
Workshop Presentations : Roadmap to Communicating Knowledge Essential for the Industrial Environment : The First Rocket Workshop, held October 21-22, 2002 (Florence)
* A sampling of presentations includes:
- Knowledge Management: state-of-the-art through the optic of ROCKET
- Knowledge Management & e-Learning - from a Vendor’s Point of View
- Sharing Knowledge and People
- Research Challenges and Approaches in Knowledge Management
- Technologies for Knowledge Management
* Presentations are available in different formats (PDF, HTML, PowerPoint)
* Go to Roadmap to Communicating Knowledge Essential for the Industrial Environment