Saturday, November 16, 2002

Book : Networking Knowledge for Information Societies - Institutions & Intervention : Edited by Robin Mansell, Rohan Samarajiva, and Amy Mahan; Published July 2002 -
"This comprehensive volume includes state-of-the-art analyses of the problems of and prospects for information societies. It is about the structures and processes of inquiry and institutional change and their relationship to rapid innovations in information and communication technologies. The work of William H. Melody features centrally in this volume which is compiled in his honour. It contains over 50 contributions by outstanding scholars whose choices of topics cover issues that are of substantial significance today … The volume is divided into five main sections each addressing a central question: What is the role of institutions of higher education in the 'Information Age' and how does scholarly research become involved in 'networking knowledge'?; What are the institutional strategies and practices of policy and regulatory reform in the communication industry?; How and why are people accommodating or resisting the new technologies and the emerging information societies?; What are the biases in the processes of networking knowledge and what insights can be drawn from the social sciences, and particularly from Institutional Economics?; What are the structures and processes for sharing the content of the media and information services industries and for exchanging knowledge in today's global networks? … This volume addresses an interdisciplinary and international audience. It synthesizes debates about the information society or knowledge economy that are high on the policy agenda in Europe, North and South America, and many other parts of the industrialized and developing world"
* Go to Networking Knowledge for Information Societies
Dialogue : The World Dialogue on Regulation for Network Economies : "The challenge of [telecom] reform is to sweep away obsolete regulations protecting monopolies and restricting network access, and to establish new regulations that will provide a foundation for information infrastructure development, electronic services innovation and productive applications everywhere. But so far the pace of policy and regulatory reform is lagging behind that of technological advance and the restructuring of markets. This is a major constraint on growth and development opportunities. Implementation of the US Telecommunications Act of 1996 is proceeding at a snail’s pace, and the new EU ‘Telecommunications Package’ of Directives is widely seen as catching up to the present rather than preparing the ground for the future. Despite initial telecom reforms and significant network growth in a number of developing countries, most people still do not have access to electronic communication services of any kind. The vast majority of the population in all countries does not have access to broadband connections for next generation Internet services, and are not likely to have them anytime soon. The digital divide between rich and poor countries continues to grow … WDR will facilitate the transformation of regulation to provide both a foundation of support and a catalyst for development of network economies in both developing and developed countries. This will require research, an extensive international dialogue on the major issues of regulatory reform, discussions among experts, and widespread distribution of papers, reports and other relevant information. This website is the centerpiece of the international dialogue. We welcome your contributions. The greater the participation the better will be the results."
* Go to The World Dialogue on Regulation for Network Economies
Policy Making (Interactive) :
Europa – Your Voice in Europe :

"The [Interactive Policy Making] initiative will help the Commission, as a modern public administration, to respond more quickly and accurately to the demands of citizens, consumers and business with a view to making EU policy-making more transparent, comprehensive and effective … The Interactive Policy Making initiative involves the development of two Internet-based mechanisms that will enhance the Commission's ability to assess the impact of EU policies (or absence of them) on the ground: A feedback mechanism which helps to collect spontaneous reactions in the marketplace. It uses existing networks and contact points as intermediaries in order to obtain continuous access to the opinions and experiences of economic operators and EU citizens; A consultation mechanism which is designed to receive and store rapid and structured collection of stakeholders' reactions to new initiatives … This webportal enables citizens, consumers and businesses to give input to new initiatives, give feedback on the application of existing legislation, discuss the future of Europe or lodge complaints. ‘Your voice in Europe’ gives access to a wide variety of interactive tools such as on-line consultations, feedback mechanisms, webfora, chatrooms and complaint procedures, which allow citizens, to play an active role in the Commission's policy making process. This will help to achieve a better participation of stakeholders and contribute to more responsive and speedy implementation of new policies, both main objectives of the Commission efforts to reform European governance."
* Available in multiple languages
* Go to Europa – Your Voice in Europe
Study : Human Capital ROI Study :
"A new study released by Deloitte & Touche reveals that effective human capital practices can create up to 43% greater market value between like companies. ‘Human Capital ROI Study: Creating Shareholder Value Through People’ examined how human capital practices contribute to shareholder value in more than 200 US and Canadian organizations … According to the study, for companies to achieve superior financial performance through human capital practices, they must align management practices and strategies with market orientation, and those that do not will likely experience diminished results … The research shows that certain human capital practices universally drive market value across different types of companies, including those related to managing talent, rewarding performance and communication … Other practices provide a competitive edge only for companies with a specific market orientation. For top quartile companies, effective human capital practices led to 66% higher returns and a 300% greater return to shareholders over the five-year period studied."
* NOTE - The full executive summary of this report is restricted to KNOW Network members.
* Go to Human Capital ROI Study, posted November 12, 2002 by International Knowledge Management News

Friday, November 15, 2002

Article : Information Quality in the Knowledge-driven Enterprise :
By Pushpak Sarkar; Published November 15, 2002 - "We are steadily moving from being a traditional society based on capital, land and labor to a knowledge-based society. Business enterprises in this environment have to be increasingly dependent on innovation and change to stay ahead of the escalating pressures of competition … With the advent of the information age and Internet, the world has also seen a major explosion of information. This trend of information explosion is likely to continue. Without properly harnessing the information for usage by appropriate users, most of the stored information will be largely wasted or unused. Information is useful only when end users consider it as useful and when it serves the enterprise as a long-term knowledge asset … Just recently have organizations understood the important role of information quality toward achieving excellence in operational and strategic business initiatives. Information quality is identified today as one of the major problems in corporate data warehouses and decision support systems … An organization’s decision support system (DSS) portfolio can be viewed as an enterprise knowledge repository that stores historical data and generates information used to create analysis and reports for supporting the decision- making process. However, the information generated by the DSS portfolio can be used by the organization as a strategic knowledge asset only if the information is of high quality."
* Go to Information Quality in the Knowledge-driven Enterprise, in DM Direct
* You may also be interested in:
- Toward Pervasive Computing: The Evolution of Pervasive Computing: It’s a Jungle out There, By Lee T. Capps
Article : The Rationale Behind the Introduction of e-Learning :
By Nick Shackleton-Jones; Published November 14, 2002 - "The rationale behind the introduction of e-learning is sound but the implementation is typically poor, with the consequence that initial expectations are frequently called into question … The essence of e-learning is the transformation of physical resources (such as training materials) into a format from which they can be easily accessed and duplicated. From a user's point of view, e-learning represents the democracy of learning; learning ownership passes from the trainer to the trainee. On an abstract level, e-learning overcomes the problems associated with classroom training and offers a more effective, while less costly, learning solution. It's inaccurate that certain types of learning, such as hands on or soft skills courses, must be delivered in instructor-led form. Well constructed e-learning can simulate equipment and situations in ways that would be impossible to reproduce in a classroom setting, while enabling learners to explore scenarios extensively and repeatedly, as their need for learning arises … It is misleading to ask, ‘How can we create an e-learning culture?’ A more constructive question is, ‘How can we create a learning culture?’"
* Go to The Rationale Behind the Introduction of e-Learning, in e-Learning
Book : The Handbook of Brain Theory and Neural Networks : Edited by Michael Arbib; 2nd Edition published November 2002 - "Dramatically updating and extending the first edition, published in 1995, the second edition of The Handbook of Brain Theory and Neural Networks presents the enormous progress made in recent years in the many subfields related to the two great questions: How does the brain work? and, How can we build intelligent machines? … Once again, the heart of the book is a set of almost 300 articles covering the whole spectrum of topics in brain theory and neural networks. The first two parts of the book, prepared by Michael Arbib, are designed to help readers orient themselves in this wealth of material. Part I provides general background on brain modeling and on both biological and artificial neural networks. Part II consists of 'Road Maps' to help readers steer through articles in part III on specific topics of interest. The articles in part III are written so as to be accessible to readers of diverse backgrounds. They are cross-referenced and provide lists of pointers to Road Maps, background material, and related reading … The second edition greatly increases the coverage of models of fundamental neurobiology, cognitive neuroscience, and neural network approaches to language. It contains 287 articles, compared to the 266 in the first edition. Articles on topics from the first edition have been updated by the original authors or written anew by new authors, and there are 106 articles on new topics.”
* Go to this book at Amazon or Barnes & Noble
Network : European Network of Excellence in Text Mining (NEMIS) : "brings together researchers, academics and practitioners of the Text Mining domain. NEMIS aims to improve knowledge sharing, research efficiency and knowledge discovery, to promote the exchange of opinions, debate, knowledge and expertise among the domain experts, and to co-ordinate ongoing research efforts at the EU level. … The information produced on daily basis is enormous, but the ability of humans to process, absorb and understand it remains constant and restricted within certain margins. As Herbert A. Simon more vividly describes it ‘a wealth of information creates a poverty of attention and a need to allocate it efficiently’. Consequently, there is an imperative need for solutions and tools that will assist us in managing the great volume of information … Text Mining (TM) is an exciting application field and an area of scientific research that is currently under rapid development. It uses techniques from well-established scientific fields (e.g. data mining, machine learning, information retrieval, natural language processing, case-based reasoning, statistics and knowledge management) in an effort to help people gain insight, understand and interpret large quantities of (usually) semi-structured and unstructured data. Typically, TM involves pre-processing of documents, storing and indexing of intermediate results, analysis and visualisation of the output."
* Content is organized into the following sections: Books, Conferences & Events, Contacts, Discussion Boards, Documents, Lists, Membership, News, Newsletter, Project, Software, Resources and WorkGroups
* Go to NEMIS
* Source: Originally encountered in the November 14, 2002 edition of the Weekly newsletter
Working Paper : From Users to Social Actors - Reconceptualizing Socially Rich Interaction Through Information and Communication Technology (Draft 6.4) : By Roberta Lamb and Rob Kling; Published November 2002 - "A concept of ‘the user’ is fundamental to much of the research and practice of information systems design, development and evaluation. User-centered information studies have relied on individualistic cognitive models to carefully examine the criteria that influence people’s selections of information and communication technologies (ICTs). In many ways, these studies have improved our understanding of how a good information resource fits the people who use it. However, research approaches based on an individualistic ‘user’ concept are limited … In this paper, we examine the theoretical constructs that shape this “user” concept and contrast these with alternative views that help to reconceptualize ‘the user’ as a social actor. Despite pervasive ICT use, social actors are not primarily ‘users’ of ICTs. Moreover, such socially thin and somewhat pejorative conceptualizations limit our understanding of information selection, manipulation, communication and exchange within complex social contexts. Using analyses from a recent study of online information service use, we develop an institutionalist concept of a social actor whose everyday interactions are infused with ICT use. We then encourage a shift from ‘the user’ concept to a concept of the social actor in IS research. We suggest that such a shift will sharpen perceptions of how organizational contexts shape ICT-related practices, and at the same time will help researchers more accurately portray the complex and multiple roles that people fulfill while adopting, adapting and using information systems."
* Go to From Users to Social Actors, published by the Center for Social Informatics
* While you are there, checkout some of the other Working Papers

Thursday, November 14, 2002

Article : Has Pay for Performance had its Day? : By Jonathan D. Day, Paul Y. Mang, Ansgar Richter, and John Roberts - "Pay for performance has become one of the mantras of modern management, yet most rewards are based on current business, not exploration. To ensure profitability in the future, companies should balance their incentives so that they reward both success at the moment and innovation for the future, as well as group or company rather than individual achievement. In addition, employers should foster a culture of commitment to reassure employees that their long-term interests are aligned with those of the companies they serve … The take-away - Companies that offer lower incentives for current performance and balance them with incentives for work on long-term projects do better at both."
* Go to Has Pay for Performance had its Day?, published in the 2002 Number 4 edition of The McKinsey Quarterly
Assessment Reports : Towards a Knowledge-based Economy :
Country Readiness Assessment Reports. Published by the United Nations Economic Commission for Europe (UNECE) in 2002 - "The [UNECE] has been active in promoting the creation of a knowledge-based economy in the countries in transition. In 2000, the UNECE E-Transition Program has been introduced. It comprises of a number of sub-programs, which the Commission has been implementing in cooperation with other multilateral, regional and national governmental agencies and non-governmental organizations. They include: E-regulation; E-government; E-learning; E-payment system; E-infrastructure; E-business; On-line dispute resolution, and etc.
* The following countries were participating in the project during the year 2002:
- Armenia (44-page, 1.7 MB)
- Belarus (47-page, 1.7 MB)
- Bulgaria (55-page, 1.5 MB)
- Georgia (25-page, 844 KB)
- Kyrgyzstan (72-page, 721 KB)
- Latvia (94-page, 1.6 MB)
- Russian Federation (54-page, 1.4 MB)
- Slovakia (52-page, 735 KB)
- Yugoslavia (90-page, 1.4 MB)
* These reports provide an overview of a situation in the areas relevant to the development and functioning of the knowledge-based economy
* Reports are downloadable in PDF format
* The outline of the country assessment reports Towards A Knowledge-Based Economy [can] be accessed Here (a direct link to a 24-page, 427 KB PDF file)
* The list of national experts, who prepared the country assessment reports can be viewed Here"
* Go to Country Assessment Reports
Book : Rebuilding the Corporate Genome - Unlocking the Real Value of Your Business : By Johan C. Aurik, Gillis J. Jonk, and Robert E. Willen; Published October 2002
* Table of Contents: // Section I. //
The Corporation Breaks Down—Again / Value Chains—Unchained // Section II // Rebuilding the Corporate Genome / Strategy: Same Hammer, New Nail // Section III // Physical Capabilities: In Search of Scale / Transaction Capabilities: Information Aggregation / Knowledge Capabilities: The Art of the Matter / Capability Recombination: Creating a Killer Lineup / Industries Transformed // Section IV // The Next Organizational Dimension / So What? / Getting Set to Go
* Go to this book at Amazon, Barnes & Noble or Indigo
Research Report : Preparing for the Revolution - Information Technology and the Future of the Research University : Published in 2002
* Read it for free on-line or purchase a print copy
* Go to Preparing for the Revolution, published by the National Academies Press
Research Report : WorkCanada® 2002 - Restoring Confidence, Regaining Competitiveness : "The findings in this report are based on Watson Wyatt & Company's latest WorkCanada® research, conducted in early 2002. WorkCanada 2002 is one of the largest and most up-to-date statistically representative surveys on the attitudes of workers in Canada. The scientific sampling techniques used ensure that the overall sampling error is less than ±2 percent. The results can be generalized to the Canadian workforce … In the fifth WorkCanada survey since 1991, Watson Wyatt surveyed over 2,300 Canadian employees at all job levels about their attitudes toward their workplace and their employers. Questions were included in the key areas of: leadership and management effectiveness; decision-making and business strategy; pay and benefits; job and workplace satisfaction; communications; work-related change; performance management; career development and training; quality and customer service; teamwork; supervision; human resource effectiveness
Respondents were from a cross-section of the full-time working Canadian population and represented organizations in various industries, including healthcare, retail, consumer products, financial services, telecommunications, high tech, manufacturing and government."
* Available for purchase ($25 US)
* Go to WorkCanada® 2002
* For a selection of free reports, go to Technical and Policy Papers (Compensation, General HR, Healthcare and Retirement)

Wednesday, November 13, 2002

Article : Embedding the Balanced Scorecard in the Organization's Management System : By Paul Niven - "In today’s organization, dominated by the knowledge worker, all employees require the opportunity to demonstrate how their specific actions are making a difference and helping the company fulfill its strategic objectives … The best way to do this is by cascading the Balanced Scorecard to every far-reaching level of the organization. When we cascade the Scorecard – driving it down to lower levels in the company – we provide a line of sight for all employees from their day-to-day actions back to the lofty aims espoused in the strategic plan. As an employee, strategy is no longer some poorly understood treatise formulated by senior management, but is instead transformed into specific objectives and measures I need to achieve in order to make a meaningful contribution to success. And that is precisely what every single employee in your organization wants more than anything else - to make a contribution … Cascading the Balanced Scorecard to the individual employee level can mitigate if not entirely eliminate many of the issues we find with the normal performance appraisal process. Here are some of the many benefits to be derived from having employees develop their own personal Balanced Scorecards:
- Builds Awareness of the Balanced Scorecard: Developing Scorecards at the individual level provides yet another opportunity to share with all employees the principles and techniques inherent in the Balanced Scorecard system.
- Generates Commitment to the Scorecard: There is little doubt that increased involvement in virtually any activity will tend to increase commitment to that cause. So it goes with the Balanced Scorecard. Having employees learn about the Scorecard and develop their own series of linked objectives and measures will certainly boost support from this critical audience.
- Increases Comprehension of Aligned Scorecards:In order to craft their individual Scorecards, employees must first understand the objectives and measures appearing in all cascaded Scorecards from the high-level organizational Scorecard to the Business Unit Scorecard to their Team or Department’s Card. Thus, cascading supplies an outstanding training opportunity.
- Offers a Clear Line of Sight From Employee Goals to Organizational Strategy: Developing Personal Balanced Scorecards which align to Team or Department Scorecards allow every employee to demonstrate how their specific actions are making a difference and leading to improved overall results.
- Builds Support for the Goal Setting Process: Using the Balanced Scorecard can breathe new life into often tired and irrelevant employee goal setting processes."
* This article is excerpted from Niven’s book ‘Balanced Scorecard Step by Step: Maximizing Performance and Maintaining Results’ (March 2002)
* Go to Embedding the Balanced Scorecard in the Organization's Management System, presented by
Article : Kofi Annan's IT challenge to Silicon Valley : By Kofi Annan; Published November 5, 2002 - "The new information and communications technologies are among the driving forces of globalization. They are bringing people together, and bringing decision makers unprecedented new tools for development. At the same time, however, the gap between information ‘haves’ and ‘have-nots’ is widening, and there is a real danger that the world's poor will be excluded from the emerging knowledge-based global economy."
* Go to Kofi Annan's IT challenge to Silicon Valley, from c|net’s
Book (Forthcoming) : Comprehensive Intellectual Capital Management -
Step-by-Step :
By Nermien Al-Ali; Available February 2003 - "An authoritative resource on managing intellectual capital … Given increased appreciation of intellectual property as an integral value driver in the knowledge economy, most companies have implemented programs to manage their intellectual property. Comprehensive Intellectual Capital Management: Step-by-Step explains the fundamentals, practices, and models of intellectual capital management (ICM), providing a business-oriented, critical review of the definitions, practices, tools, and models that are available today. By virtue of this approach, Nermien Al-Ali’s visionary guide makes it possible for all readers, regardless of their familiarity with the subject, to become acquainted with the cutting-edge issues in this emerging field. Comprehensive Intellectual Capital Management also includes a diagnostic tool for judging a company’s ICM capabilities, a variety of checklists, and helpful case studies … Nermien Al-Ali (Concord, NH) designed and teaches a course on ICM as a business management approach for the management of human capital, knowledge, and intellectual property in the new economy at Franklin Pierce Law Center–the first course of its kind to be offered at a U.S. law school."
* Go to Comprehensive Intellectual Capital Management - Step-by-Step, from Wiley Publishers
Knowledge-based Economy : The EU Accession Countries’ Transition to a Knowledge-based Economy :
"Carl Dahlman (the World Bank Institute) outlines four critical requisites for a country to be able to fully participate and compete in the global knowledge economy: A regulatory and economic environment that enables the free flow of knowledge, investment in information and communication technology and encourages entrepreneurship; An educated and skilled population to create, share and use knowledge; A dynamic information infrastructure ranging from radio to the Internet, in order to facilitate the effective communication, dissemination and processing of information; A network of research centers, universities, think tanks, private enterprise, and community groups to tap into the growing stock of global knowledge, assimilate and adapt it to local needs and create new knowledge … According to Kevin Cleaver (the World Bank), the EU accession countries have a good foundation to build on as they face the demands of a global knowledge economy : ‘a well trained labor force, considerable experience and capacity in science and technology, relatively well developed communications facilities, and an increasing openness to foreign technology and enterprise, make the EU accession countries fertile ground for preparation in the global knowledge economy’ (World Bank’s Preliminary Strategy to Develop a Knowledge Economy in European Union Accession Countries, January 2002)."
* Go to The EU Accession Countries’ Transition to a Knowledge-based Economy

Tuesday, November 12, 2002

Digital Repository : Digital Academic Repositories (DARE) : Announced November 5, 2002 - "DARE anticipates developments in the provision of academic information, in which information and communications technology has come to play a dominant role. DARE is modernising the management of Dutch academic information by putting an infrastructure system in place and providing advanced services for the digital recording, accessing, storage and distribution of the Dutch academic output. This will greatly improve the visibility of and access to the academic output. This is being done in the same way at all the institutions, each institution retaining its individual responsibility and exercising its own management, without duplication in storage and in the maintenance efforts. The standards used are robust in relation to future advances and are closely aligned with international developments, enabling the information to be exchanged nationally and internationally in a highly efficient way. Digital availability, based on open, international standards, simplifies the further use of the information for various purposes. Examples are publication in traditional or new journals (including electronic ones), long-term storage at the Koninklijke Bibliotheek [Royal Library], inclusion in the NWO's Open Sources system and incorporation in digital learning environments for the future."
* Go to DARE
* Source: Originally encountered on the FOS News Weblog
Exhibition (On-line and On-site) :
New Hotels for Global Nomads :

"A provocative exhibition that spotlights contemporary hotels as the crossroads of our connected yet nomadic society and underscores their role in cutting-edge architecture and design."
* Go to New Hotels for Global Nomads, at the Smithsonian Institution’s Cooper-Hewitt, National Design Museum Online! (or in person, between October 29, 2002 and March 2, 2003, at the Cooper-Hewitt, National Design Museum in New York)
Forum : Global Metro City - Glocal Forum : "a non-profit organization dedicated to the promotion of inter-city relations in pursuance of a new balance between global and local forces in today's world … We forge coalitions amongst citizens, local governments, NGOs and international private and public sector organizations. These coalitions aim to encourage global powers to have broader respect for local powers in a process that we define as glocalization … To develop this concept, the Glocal Forum implements a variety of projects, facilitates the first think tank on glocalization and organizes an annual conference."
* Content is organized into the following sections: About Us, Advisory Board, Cities, Conference 2002, Forum, Mayors’ Redline, Members, Partners, Projects, Time for Life and Urban Issues
* Go to Global Metro City - Glocal Forum
Working Paper : The First Property Rights Revolution : By Samuel Bowles and Jung-Kyoo Choi; Published October 2002 - "The eclipse of collectivist institutions by more individual-based systems is a recurring historical episode, as occurred with the enclosure of common land in 18th century England (Allen, 1992) and the triumph of individual-cum-state-based systems of contract enforcement over collectivist approaches in early modern Europe and the Mediterranean region (Greif, 1994, 2002). We seek to illuminate an earlier instance, the emergence of individual property rights and the displacement of the collectivist and egalitarian social structures typical of mobile foraging bands that typified early human social structure during the 30,000 or more years prior to the development of agriculture beginning around 11,000 years ago. With the domestication of plants and animals, individual claims on property became more extensive, particularly in land, livestock and their products. Drawing on the existing archeological, ethnographic and other evidence, we present a cultural group-selection model and agent-based simulation of this process. Our simulations suggest that the very long term persistence of the collectivist hunter-gatherer social order could have been sustained by frequent intergroup conflict, significant levels of conformist cultural transmission and second-order punishment (of those who did not punish norm transgressors). We also find that individual property rights provided a better system of coordination among members of groups only after the ambiguity of possession endemic to the hunter-gatherer economy was attenuated with the domestication of crops and livestock. Thus it was by clarifying possession that the advent of agriculture may have permitted what we call the first property rights revolution."
* Downloadable as a 32-page, 1.3 MB PDF file (or 13.6 MB Postscript file)
* Go to The First Property Rights Revolution, published by the Santa Fe Institute
Presentation : Leonardo's Laptop - Human Needs and the New Computing : "dramatically raises computer users' expectations of what they should get from technology. He opens their eyes to new possibilities and invites them to think freshly about future technology. He also challenges hardware and software developers to build products that better support human needs and that are usable at any bandwidth. Shneiderman proposes Leonardo da Vinci as an inspirational muse for the 'new computing.' He raises the intriguing question of how Leonardo would use a laptop and what applications he would create … Shneiderman shifts the focus from what computers can do to what users can do. A key transformation is to what he calls 'universal usability,' enabling participation by young and old, novice and expert, able and disabled. This transformation would empower those yearning for literacy or coping with their limitations. Shneiderman proposes new computing applications in education, medicine, business, and government. He envisions a World Wide Med that delivers secure patient histories in local languages at any emergency room and thriving million-person communities for e-commerce and e-government. Raising larger questions about human relationships and society, he explores the computer's potential to support creativity, consensus-seeking, and conflict resolution. Each chapter ends with a Skeptic's Corner that challenges assumptions about trust, privacy, and digital divides."
* 31 slides
* Go to Leonardo's Laptop, presented November 2002 by Ben Shneiderman, Founding Director of the Human-Computer Interaction Lab (HCIL) – and based upon his new book 'Leonardo's Laptop'

Monday, November 11, 2002

Article : Everyday Leaders - The Power of Difference : By Debra Meyerson - "Nearly everyone feels at odds with the organizations they work for at one time or another. Managers who are also parents struggle to succeed -- and be there for their families -- in companies that don't offer flextime. Women and people of color want to open doors for others like themselves -- without limiting their own career paths. Teachers want to motivate students and make their material relevant in schools or school districts that require strict adherence to curriculum. Environmentally conscious workers seek to act on their values and climb the executive ladder at firms more concerned with profits than pollution … I have spent more than a decade studying people like these, men and women who want to succeed in their organizations, yet want to live by their values, ideals, and identities, even if they are somehow at odds with the dominant culture of their organizations. Rather than assimilate away their differences or leave because of them, the people I studied take a middle road, constantly balancing between the pulls of conformity and rebellion, and many opt to use their difference as a fulcrum of learning and change. I call these individuals ‘tempered radicals.’ In my book ‘Tempered Radicals: How People Use Difference to Inspire Change at Work’ [2001], I describe in detail how tempered radicals make organizational change. In this article, I focus on their importance as leaders."
* Go to Everyday Leaders, published in the Winter 2002 edition of Leader to Leader
Article : True Believer : By Catherine Fox - "The man who invented EQ says there’s no turning back … To mention Daniel Goleman’s name in business circles is to invite fan-like enthusiasm from often unexpected quarters. In Australia, Westpac’s David Morgan is a devotee and, in the public sector, Victoria Police Commissioner Christine Nixon is finding Goleman’s work of interest. Since his hugely popular book, Emotional Intelligence was published in 1995, the New York-based psychologist, author and former New York Times journalist has often been credited with sparking the wave of interest in being more human at work – or at least, getting his timing right. His books revolve around research on the brain and breakthroughs in neuroscience that show how much human behaviour is dictated by emotion."
* Go to True Believer, published in the November 2002 edition of AFR BOSS
* NOTE – Goleman has also published:
- Working With Emotional Intelligence (2000)
- Primal Leadership: Realizing the Power of Emotional Intelligence (2002)
Conference Proceedings : IST 2002 : Held November 4 - 6, 2002 (Copenhagen) - "The IST 2002 Conference is a picture of the EU research in the Information and Communication technologies of the Information Society, both as for the technical contents and the practical modalities for participation … An opening plenary session addresses the policy lines which are at the basis of the IST priority, and will be followed by a stimulating roundtable with a panel of keynote speakers on the future IST perspectives. The 3-days conference features 36 workshops, articulated in 4 parallel streams, on research topics highly relevant to the Information Society domain. These themes have been selected on the basis of an open call for ideas, which received more than 350 proposals from all over the world. Selecting only 36 topics was a tough task, and we hope that the result meets your interest and expectations … A 5th stream of sessions will address implementation and policy aspects of strategic relevance for the future Information Society."
* Go to IST 2002
Project : VISION - Next Generation Knowledge Management : "The VISION project will provide a strategic roadmap towards next-generation organisational knowledge management … VISION pursues a cyclic and incremental approach for reviewing existing show cases (research projects, products, etc.) and state-of-the-art technology … The results of the VISION roadmap project will provide guidelines for enabling ambient access to knowledge within next-generation applications … VISION will prepare the ground for future research and development activities and provide recommendations for integrated projects in the context of organisational knowledge management."
* Content is organized into the following sections: About VISION, Contact, Events, Internal, Network, News, Project Details, Related Links, Special Interest Groups, and VISION Portal
* Go to VISION

Sunday, November 10, 2002

Article : Small Steps and Big Leaps :
By Annette Copper and Margaret Haines - "If knowledge sharing could be achieved across the whole NHS, the result would be crucial improvements to the lives of many people. Annette Copper and Margaret Haines provide an insight into how the health service is approaching this massive task … Initially, by engaging the teams in ‘small steps’ KM projects, we will build a knowledge portfolio of what works, which will help create a knowledge strategy sensitive to the agency’s business plan and cultural condition. The goal is to make the agency one of the top places to work, equipping our people with the tools, techniques and drive to do an exceptional job in a challenging environment … A second strand which complements the agency’s internal programmes is its engagement with external challenges, such as the mobilising of NHS knowledge at a local level, including harnessing the knowledge of health service users. Partnership with NHS organisations at all levels will be key to this programme, including the new Strategic Health Authorities and Workforce Development Confederations as well as individual Primary Care Trusts, Acute Care Trusts and their Social Service partners. Work is already under way supporting clinical networks in developing core knowledge systems, and organisational and individual learning through online communities of interest. A key factor in this programme will be learning from our counterparts in other countries, such as the Institute for Healthcare Improvement in the US … The third strand of the KM programme relates to the development of a National Knowledge Service (NKS) and linking this into local knowledge mobilisation strategies. The National Knowledge Service came about as a Department of Health response to the report into children’s heart surgery at the Bristol Royal Infirmary. This report recognised that a lack of coherent, consistent, accessible knowledge for both staff and parents contributed to the tragic circumstances in Bristol. The report promised a National Knowledge Service to meet the needs of professionals, patients and the public for up-to-date, evidence-based information by fully integrating the development of existing NHS knowledge systems (NHS Direct, NHS.UK, the National Electronic Library for Health (NeLH), and Department of Health websites, for example). This will ensure that the knowledge base of healthcare is delivered in a co-ordinated, strategic framework, offering common cores of knowledge across all national health and social care priority areas and delivered through multiple channels. These will include new media and the internet as well as local libraries and information centres."
* Go to Small Steps and Big Leaps, published in the November 2002 edition of Library + Information Update
Book : The End of Stress As We Know It : By Bruce McEwen; Published in 2002 - "There’s a whole new way to think about stress. Sure, some stress is inevitable, but being ‘stressed out’ isn’t. In fact, we can learn to rechannel the powerful stress activators in our lives to make us even more effective … Hamlet spoke of ‘suffering the slings and arrows of outrageous fortune.’ These days we simply use the word ‘stress’ to describe that feeling. And if you ask 10 random people if they feel stressed, chances are that at least 9 will reply with a resounding, ‘Yes!’ Indeed, the very way we use the word implies that we are its victims—as in, ‘I’m under so much stress’ or ‘I’m completely stressed out.’ There’s now a better way to look at this picture, a way to move from victim to victor. The first step is to look to the science behind it all because in the science lies a whole new message about stress. Science allows us to understand what the stress response is and why our bodies react the way they do. Like all living creatures, we’re mapped to respond instinctually in certain ways, and generally for good reasons. We know, for example, that in times of emergency, we effortlessly shift into a different biological mode. Based on our perception of the crisis, our brains initiate the ‘stress response’ or the ‘flight-or-fight reaction.’ Our attention becomes keenly focused. Our heart and lungs accelerate to ready us for action. Our glands mobilize extra energy resources and summon the immune system to battle stations. This whole process is Nature’s way of empowering us to respond swiftly, sometimes dramatically, to sudden events, while remaining mentally alert and physically prepared to meet a challenge … But what if the crisis situation does not present us with a foe to be fought? Or if fleeing is not the answer? Too often in modern times, the situations that bring on the stress response require neither the fight nor flight response for which our bodies are genetically programmed. The stress response is nevertheless likely to kick in—just as it’s programmed to do—even though it cannot help speed us toward a resolution. Deprived of its natural successful result, the very system that’s designed to protect us begins to cause wear and tear on our bodies—actually bringing on illnesses as diverse and severe as asthma, diabetes, heart disease, ulcers, and increased susceptibility to colds and infections … The good news is that there are definite things that we can do to prevent this process from ultimately taking this wrong turn. New research in brain functioning allows us to understand the reactions our bodies have to various stressful circumstances. That knowledge is power—the power to harness the energy stored within us and to channel it in positive ways. The End of Stress as We Know It leads us to a new appreciation of the mind–body connection so that we learn how to reduce stress and increase our overall sense of health and well-being—and even turn aside the slings and arrows of life."
* Read it on-line for free or purchase a print copy
* Go to The End of Stress As We Know It, from the National Academies Press
Community : :
"This practical how-to website can help you revolutionize your organization with ‘Guerrilla Knowledge Management’: the art of growing Communities of Practice (CoPs). Here on the front page you'll find my news weblog on CoPs and online community. Rich sub-topics include CoP & KM events, case studies, as well as a fun photo gallery and useful directories of thought leaders and real-world CoP projects. Become a GuerrillaKM Member and add your tips, research, or photos!"
* Go to
Webinars : Knowledge Automation - Delivering on the Promise of Knowledge Management : "According to Meta Group, a leading IT research and consulting firm, knowledge management tools and service strategies have not yet delivered on the promised success of self-service and call avoidance. Yet the analyst firm further predicts that by 2003, ‘70% of Global 2000 IT service centers will reassess current knowledge management deployments for evolution and enhancement opportunities’ … We agree. Which is why SupportSoft has introduced a new approach to deliver on the promise of knowledge management. We call it Knowledge Automation ... Knowledge automation is a next generation solution designed to get the right answer to the right person at the right time - personally, automatically and quickly. And it does this while eliminating many of the manual tasks typically associated with knowledge 'management'. This evolved approach to making knowledge accessible to individuals who demand it to be successful is characterized by: Real-time personalization to address a user's specific need; 'Active' content, that can solve problems with a one click fix; Access to both structured and unstructured knowledge; Easy publication of new knowledge through template-based creation, workflow and approval process"
* Register for A Web Seminar for Customer Service - Tuesday November 12, 2002, 11:00am PST, 2:00pm EST - Joanie Rufo of AMR Research will present their latest research findings, showing why it is vital for organizations to improve their online customer service processes in order to be successful. Ms. Rufo will focus on the role a knowledge automation solution can play in driving customer satisfaction and reducing service costs … Gary Zilk of SupportSoft will highlight the challenge of providing intelligent, personalized service to your customers - whether they interact with you via phone or the web.
* Register for A Web Seminar for IT Services - Thursday November 21, 2002, 11:00am PST, 2:00pm EST - Kris Brittain of Gartner will provide insight into the support challenges and issues faced by the IT Service function, and Gartner's latest research in this area. Ms. Brittain will discuss knowledge automation solutions that enterprises should be considering as they strive to cost effectively support an increasingly complex mix of technologies … Gary Zilk of SupportSoft will highlight the new approach to automating knowledge access and assistance to IT support analysts and to employees.
* Register for the Free Knowledge Automation White Paper
* Source: Originally encountered on the Jim Carroll’s Weblog