Saturday, August 03, 2002

Article : The Effects of Computers on Traditional Writing : By Sharmila Pixy Ferris - "Computers, and the electronic writing they have enabled, significantly alter traditional conceptions of writing. The effects of electronic writing on traditional text call for a re-examination of the prevailing print metaphor for online writing … A brief historical overview can help us better understand the effects of computers on traditional writing. The three great communication revolutions -- symbolic language, writing, and print -- have led to the current revolution of computers and electronic technologies ... Because of their roots in writing and print, computers are currently seen as electronic extensions of prevailing models of literacy, and electronic writing is generally compared to print. It is easy to understand why scholars have come to this conclusion: although electronic writing requires that authors learn new technologies, incorporate new interactive techniques, and gain expertise in design-related issues of presentation, the conventions and traditions of print are still the touchstone. While electronic writing may require that authors learn new technologies, acknowledge the need for incorporation of new interactive techniques, and gain expertise in design-related issues of presentation, at its heart the print metaphor sees electronic writing as following the conventions and traditions of print. However, the prevailing print metaphor may need re-examination, because electronic writing can be very different from traditional text in its orality. Perhaps scholars should base their views of electronic writing on an oral metaphor because the computer is an interpersonal medium. E-mail, mailing lists, discussion groups, and chat rooms use text, but they model themselves on conversation … Even though the print model prevails, computers are still in development and the possibility of a concept change exists. Whichever model comes to be accepted will influence the practice and understanding of electronic writing. Going from a print to an oral metaphor will emphasize the importance of interactivity rather than the forms of traditional writing. While it is as hard for scholars to objectively study the development of electronic writing as it is for fish to study water, we need to do so, to understand the sea-changes for traditional writing."
* Go to The Effects of Computers on Traditional Writing, published in the August edition of JEP – The Journal of Electronic Publishing
Book : Innovation, Creativity, and Discovery in Modern Organizations :
By Wayne Miles Bundy; Published August 2002 - "Bundy shows how the evolution of knowledge can take us to unimaginably higher levels of human achievement, and offers a new model for the understanding and implementation of creativity and discovery. He provides guidelines that will vitalize technical thinking, useful insights into the creative process that will benefit all who are concerned with growth and innovation, and shows how "unconventionality when reduced to rationalism offers a pathway to successful innovation." With the global economy expanding so rapidly and with the deplorable rise in the use of technology to create manmade disasters, Bundy shows how essential it is for leaders in industry, government, and politics to understand how innovation occurs, and how to generate and control creativity for the benefit of all of us. Written for laymen as well as specialists in fields other than science, Bundy's book is a fascinating, needed look into how things come to be what they are and how to bring about new things that will advance civilization and help the world to prosper."
* Table of Contents: The Lure, Some Obstacles, and the Enchantment of Discovery / Some Background for Creativity and Discovery / Creativity in the Ancient World and the Middle Ages / Creativity in the Renaissance and the Emergence of Modern Technology / The Nature of the Technical World / The Nature of Creativity / Mechanisms and Models of Creativity / A New Model for Creativity / Knowledge Gain: The Nature of Knowledge and the Origin of Science / Knowledge Gain: Problems, Dynamics, and Essential Knowledge Patterns / Preparation / Incubation / Stimulation: Research and External Stimuli / Stimulation: Thought Processes Behind Discovery / Stimulation: Conventional Thinking I / Stimulation: Conventional Thinking II / Stimulation: Unconventional Thinking I / Stimulation: Unconventional Thinking II / Illumination / Making Creativity and Discovery a Reality / The Environment and Actions that Stimulate Creativity and Discovery / A Few Thoughts on the Management of Discovery / The Social Structure of Innovation / The Elusive Future of the Technical, Creative Enterprise
* Go to this book at Amazon or
Barnes & Noble
Invention (Traveling Exhibit; Companion Web Site) : Invention at Play :
"Explore the playful side of invention and the inventive side of play"
* Content is organized into the following sections:
- Invention Playhouse: “Want to Play? Want to Invent? What’s the Difference? - When asked what inspired them to become inventors, many adults tell stories about playing as children. Among their most frequently cited childhood play experiences are: mechanical tinkering, fiddling with construction toys, reflecting about nature, and drawing or engaging in visual modeling. There is something about the skills fostered by play that inventors value and keep using as part of their working lives. The playful approaches cited by creative adults form an interesting parallel to the four kinds of children’s play that child-development experts identify as more or less universal: Exploration/tinkering, Make believe/visual thinking, Social play/collaboration, Puzzle play/problem solving (Play – Cloud Dreamer, Puzzle Blocks, Tinker Ball, and Word Play“
- Inventors’ Stories: “Explore the stories of inventors, both famous and little known, whose creative habits of mind began in childhood play and resulted in a variety of useful contributions“.
- Does Play Matter?: “What Did You Play With? - The idea that play can shape the way a child thinks and learns is common in American history. In 17th and 18th century colonial society, play, toys, and games were recognized as vital to a child’s mental and physical development. In the 19th century many children worked on farms and in factories, but still found time to play. The development of kindergartens, increased attendance in public schools, and the introduction of public playgrounds led to new ideas about play and more opportunities for it … Dolls, games of strategy, vehicles, and construction toys such as the ones you see here have been continual favorites for centuries. But with new technologies in the 20th century--radio, movies, television, and computers--parents and educators wonder whether children are too dependent on passive entertainment and losing the benefits of traditional play. Inventors and historians wonder whether the changes in how we play will change how we invent.”
* Tryout the Inventor’s Sketchbook
* Go to Invention at Play, provided by the Lemelson Center for the Study of Invention and Innovation
* Source: Originally encountered in the Weekly newsletter
Semantic Web : The Semantic Grid :
"e-Science offers a promising vision of how computer and communication technology can support and enhance the scientific process. It does this by enabling scientists to generate, analyse, share and discuss their insights, experiments and results in a more effective manner. The underlying computer infrastructure that provides these facilities is commonly referred to as the Grid. At this time, there are a number of grid applications being developed and there is a whole raft of computer technologies that provide fragments of the necessary functionality. However there is currently a major gap between these endeavours and the vision of e-Science in which there is a high degree of easy-to-use and seamless automation and in which there are flexible collaborations and computations on a global scale … Our vision of the infrastructure that is needed to support the full richness of the e-Science vision draws on research and development in both the Grid and the Semantic Web, and adopts a service-oriented approach. We call it the Semantic Grid."
* Go to The Semantic Grid
* Source: Originally encountered in the Weekly newsletter
Tool (Translation) : Free-Translator : "Find a selection of the best free Translators, Dictionaries and language Courses on the Web. Anything you look for any language, in just one site! There are also links to news, encyclopedias, maps, glossaries and more."
* Go to Free-Translator

Friday, August 02, 2002

Author : : "Jim Collins is a student of enduring great companies—how they grow, how they attain superior performance, and how good companies can become great companies. Having invested more than a decade of research into the topic, Jim has co-authored four books—including the classic Built to Last, a fixture on the Business Week bestseller list for more than six years, and the New York Times bestseller, Good to Great: Why Some Companies Make the Leap…And Others Don’t. His work has been featured in Fortune, The Economist, Fast Company, USA Today, Industry Week, Business Week, Newsweek, Inc., and Harvard Business Review … Driven by a relentless curiosity, Jim began his research and teaching career on the faculty of Stanford’s Graduate School of Business, where he received the Distinguished Teaching Award. After seven years at Stanford, Jim returned to his hometown of Boulder, Colorado, to found his management research laboratory. ‘I am a self-employed professor who endowed his own chair and granted himself tenure,’ he is fond of saying … Jim set up his research lab in the same building where he attended grammar school. Still a place of learning, Jim uses the laboratory to conduct large-scale research projects to develop fundamental insights and then translate those findings into books, articles and lectures. Jim continues to conduct rigorous research while maintaining an active teaching schedule with leaders in the corporate and social sectors."
* Content is organized into the following categories:
- Laboratory: Idea Sets include - Level 5 Leadership / First Who, Then What / Confront the Brutal Facts / Hedgehog Concept / Building your Company's Vision
- Lecture Hall: "listen to the latest ideas that are influencing Jim’s thoughts. The subject matter for the lecture hall comes from everywhere!"
- Library: Articles ("Access the entire collection of articles written by Jim Collins, ranging from 1991 to the present."); Interviews ("Visit this collection of interviews with Jim Collins written by journalists across the country for a wide variety of publications."); Books ("Get the details on books authored by Jim Collins."); Reading Room ("Choose a book from Jim Collins’ personal reading list.")
* Go to
* Source: Originally encountered on the a klog apart weblog
eJournal : CITE - Contemporary Issues in Technology and Teacher Education (Vol 2, Issue 2) :
* Current Practice articles include:
- Learning to Teach with Technology: From Integration to Actualization, by Gimbert, B. and Zembal-Saul, C.
- Developing a Community of Learners: Potentials and Possibilities in Web Mediated Discourse, by Pringle, R. M.
* Current Issues includes article related to Science, Mathematics, English, Social Studies, and General
* Seminal Articles includes:
- A Report On the All Purpose Relatively Intelligent Learner Computer
- Chesslandia: A Parable
(both by Moursund, D.)
* Checkout the Archive
Initiative : Global Internet Policy Initiative (GIPI) : "A Joint Project of the Center for Democracy and Technology & Internews … GIPI supports adoption in developing countries of the legal and policy framework for an open and democratic Internet. The project works with local stakeholders in consultative, coalition-based efforts to promote the principles of a decentralized, accessible, user-controlled, and market-driven Internet."
* Issue Areas include: Transparency, Telecommunications ‘Liberalization’, Tariffing/Universal Service, Technical Standards/Licensing, E-readiness Guides, E-commerce/Electronic And Digital Signatures, Content Controls/ISP Liability/Freedom of Expression, Privacy, Intellectual Property, Cybercrime/Cybersecurity, Taxation of E-Commerce, Jurisdiction, Domain Names, International Governance, How the Internet Works, and Other Resources
* Also available are Best Practice papers and Policy Principles
* Go to the Global Internet Policy Initiative
Report : Results-Oriented Cultures - Insights for U.S. Agencies from Other Countries' Performance Management Initiatives : "While the performance management initiatives in Australia, Canada, New Zealand, and the United Kingdom reflect their specific organizational structures, cultures, and priorities, their experiences with developing and implementing results-oriented individual performance management initiatives may provide U.S. federal government agencies with information and insights as they undertake their own initiatives to implement strategic human capital practices. These countries have begun to use their performance management systems to: create a “line of sight” between individual and organizational goals; use competencies to provide a fuller assessment of individual performance; link pay to individual and overall organizational performance; and foster organizationwide commitment to results-oriented performance management."
* Downloadable as a 48-page, 360 KB PDF file
* Go to Results-Oriented Cultures, published in August 2002 by the US General Accounting Office
Tool (Book Review Notification) : ReviewAlert : "a free service that allows you to be notified when new reviews are posted on for dvds, music cds, books on any topic etc. Now you no longer have to go to to see if there is a new review, we'll let you know as soon as the new review is posted. You'll save time and keep up to date with the word on the street … Using ReviewAlert is simple. Just specify any item sold by by copying and pasting the item url or its unique ASIN and enter your email address. We'll do the rest for you. It's really that easy. ReviewAlert will only use your email to notify you of the items you have opted to receive notifications on. You may opt out at any time."
* Go to ReviewAlert
* Source: Originally encountered on

Thursday, August 01, 2002

Article : Avoiding the Autopilot Syndrome - How to Keep Challenge Alive in Your Work : By Jody Urquhart - "Actively thinking about what is challenging and meaningful to you will inspire purpose in your work … Do you feel challenged by: 1. seeing the results of your effort; 2. solving problems; 3. implementing other peoples ideas; 4. knowing exactly what is expected and doing it; 5. knowing exactly what will happen in the future; 6. learning new skills and using them; 7. developing new ways of doing things; 8. getting involved with new things; 9. getting others involved in new things … Take stock of what you do in a week. Find ways to challenge yourself more with regular tasks … Pay attention to what challenges you and find a way to incorporate more of it … Remember, the only person who can really give your job challenge is you"
* Go to Avoiding the Autopilot Syndrome, published in the August edition of the CEO Refresher
Book : Community and Quality of Life - Data Needs for Informed Decision Making : Published in 2002 - "discusses important concepts that undergird community life and offers recommendations for collaborative planning across space and time. The book explores:
- Livability as an ensemble concept, embracing notions such as quality of place and sustainability. It discusses how to measure the ‘three legs’ of livability (social, economic, ecological) while accounting for politics and personal values. And the book examines how to translate broad ideas about livability into guidelines for policymaking
- Place as more than location, including the natural, human-built, and social environments. The book discusses the impact of population changes over time, the links between regional and local identity, and other issues
- Tools for decision making in transportation and community planning. It reviews a variety of decision models and tools such as geographic information systems (GIS)—as well as public and private sources of relevant data.
- Including several case examples, this book will be important to planners, planning decision makers, planning educators and students, social scientists, community activists, and interested individuals."
* Read it on-line or purchase a print copy
* Go to Community and Quality of Life, published by the National Academy Press
Book : Technically Speaking - Why All Americans Need to Know More About Technology : Editors: Greg Pearson and A. Thomas Young; Published in 2002 - "provides a blueprint for bringing us all up to speed on the role of technology in our society, including understanding such distinctions as technology versus science and technological literacy versus technical competence. It clearly and decisively explains what it means to be a technologically-literate citizen. The book goes on to explore the context of technological literacy—the social, historical, political, and educational environments ... This readable overview highlights specific issues of concern: the state of technological studies in K-12 schools, the reach of the Internet into our homes and lives, and the crucial role of technology in today’s economy and workforce. Three case studies of current issues—car airbags, genetically modified foods, and the California energy crisis—illustrate why ordinary citizens need to understand technology to make responsible decisions. This fascinating book from the National Academy of Engineering is enjoyable to read and filled with contemporary examples. It will be important to anyone interested in understanding how the world around them works."
* Read it on-line or purchase a print copy
* Go to Technically Speaking, published by the National Academy Press
Project : The Millennium Project - Global Futures Studies & Research : "The Millennium Project of the American Council for the United Nations University is a global participatory futures research think tank of futurists, scholars, business planners, and policy makers who work for international organizations, governments, corporations, NGOs, and universities. The Millennium Project manages a coherent and cumulative process that collects and assesses judgements from its several hundred participants to produce the annual ‘State of the Future’, ‘Futures Research Methodology’ series, and special studies such as the Future Scenarios for Africa, Lessons of History, Environmental Security, Applications of Futures Research to Policy, and a 400+ annotated scenarios bibliography … It connects local and global perspectives via regional Nodes (groups of individuals and institutions) … The purpose of the Millennium Project is to be an international utility to assist in organizing futures research by continuously updating and improving humanity's thinking about the future and making that thinking available for feedback as a geographically and institutionally dispersed think tank."
* Checkout the Futures Matrix, Global Lookout Studies and Global Scenarios
* Publications are available for purchase
* Go to The Millennium Project
* Source:
Originally encountered in the August issue of the Business Innovation Newsletter, edited by Rudy Ruggles, published by the Cap Gemini/Ernst & Young Center for Business Innovation (Subscribe or read Past Issues)
Roundtable (Report) : IMR3- Strategic Exploration Event Overview:
"May 22nd, 2002 saw the start of the third Innovation Management Roundtable (IMR). Coming from across the US and across the ocean, innovation leaders from organizations as diverse as BMW and the U.S. Navy gathered in Cambridge, Massachusetts to learn and apply new ideas about innovation. The theme of this IMR was ‘Strategic Exploration,’ focusing on how organizations can more effectively search for and identity significantly new opportunities, evaluate them, and then act to capitalize on them effectively. This was no training seminar, it was a learning forum, where the two dozen gathered academics, practitioners, and consultants co-created a deeper understanding of this topic. Facilitated by David Sutherland of the Business Innovation Consortium ( and Rudy Ruggles of the CGE&Y Center for Business Innovation, the group pushed forward their collective understanding of the difficult but vital process of Strategic Exploration. The full output document from the event will be available later in July (I'll point to it in the August Business Innovation Newsletter, but also check the CBI's publications list: For now, here's a high-level overview to give you a sense for where our journey took us"
* Downloadable as a 45-page, 1.6MB PDF file
* Go to IMR3 - Strategic Exploration Event Overview, posted on by Ruddy Ruggles

Wednesday, July 31, 2002

Article : Error! Error! – Four Steps to Recovering from a Mistake : By Patricia Wallington - "OK, SO YOU'VE JUST BLOWN IT. But even a major blunder doesn't mean your career is over. Much as we all would like to be perfect, our humanity manifests itself when we make a mistake. 'To err is human,' Alexander Pope wrote nearly three centuries ago. Maybe your new hire is not working out, the technology you selected as the corporate standard is suddenly obsolete, or you made a slip of the tongue at just the wrong time. What we do after that heart-stopping moment, when we realize the error, may determine just how big a problem it turns out to be.
- STEP 1: Acknowledge the mistake
- STEP 2: Communicate
- STEP 3: Try to fix the problem
- STEP 4: Learn the lessons"
* Go to Error! Error!, published in the August 1st issue of CIO
Article : Evolving an Integral Ecology of Mind : By Chris Lucas - "A speculation upon the possibility of generating a comprehensive view of 'mind as a whole' by integrating biology, psychology and sociology, and considering 'Mind' as a dynamical interplay between values existing over many levels and scales of complex systems. This view of mind as a coevolutionary whole is related to similar ecological viewpoints being developed in the fields of artificial life and multi-agent systems."
* Go to Evolving an Integral Ecology of Mind, published on Complexity & Artificial Life Research Concept
for Self-Organizing Systems (CALResCo)
Article : New Tools for Managing Intangible Assets (Guest Column) :
By Jeffrey A. Schmidt - "Although the importance of intangible assets to corporate performance has been well understood for some time, translating that importance into day-to-day decision making has proceeded slowly, and vital questions still remain. To answer such questions, Jeffrey Schmidt, the managing director of innovation at the global human resources consulting firm Towers Perrin, explains his company's recent collaboration with Baruch Lev, Philip Bardes Professor of Accounting and Finance at New York University's Stern School of Business."
* Available by subscription or pay-per-view
* Go to New Tools for Managing Intangible Assets, published in Harvard Management Update
Book (and Companion Web Site) :
The Venture Imperative :
"Innovation has become a game of corporate life or death: Produce and market successful new ideas, and a company thrives; ride competitors' coattails, and the company eventually falls by the wayside. Yet continuous innovation has traditionally been as risky and difficult as it is essential. How can corporations create an environment that has enough freedom to allow for innovation, while providing enough structure to control risk? … In this groundbreaking book, Heidi Mason and Tim Rohner-leading voices in venture strategy-prove that corporate venturing is the best way to intelligently and successfully test and launch innovative corporate growth strategies. Venturing drives corporate strategy by harnessing internal and external innovation, while limiting financial risks. The process starts with the right environment: the Venture Business Office-a group that directly connects individual ventures to the parent investor and the larger venture community … Corporate venture programs have traditionally failed because they lacked a viable structure for business R&D. Drawing lessons from years of experience, Mason and Rohner unveil a new, four-step approach that will enable any business to:
Create a diversified portfolio of ventures to drive new growth opportunities; Optimally allocate people and capital; Recognize-and remedy-failing ventures at any stage; Keep venture programs connected to the parent firm's strategy, and integrated with R&D, M&A and Corporate Development; Measure the results; Continuously innovate"
* Checkout the Companion Web Site - where you will find: Beyond the Book - “an eclectic collection of information rich sites …”; Ready? – “Answer 10 Questions and learn if you’re ready for corporate venturing”; and more
* Got to this book at Amazon, Barnes & Noble or Indigo
Report : Electronic Publishing in Science Seizing the Moment - Scientists' Authorship Rights in the Digital Age :
By Mark S. Frankel, Ph.D.; Published July 2002 - "This new report is the result of a AAAS project that examined intellectual property issues associated with electronic publishing in science. The emergence of electronic journals in scientific publication has the potential to transform the management and communication of scientific information, and stakeholders associated with scientific publishing are engaged in assessing their promises and pitfalls. What seems clear is that electronic publication is not likely to reach its full potential without a stable legal framework that balances the protection of researchers' intellectual property with the open dissemination and exchange of scientific information … The report of the project describes the challenges that advances in information technology pose for intellectual property law, and identifies a set of "core values" that should be embedded in a system of scientific publishing. Those core values can serve as a basis for defining a common ground on which all stakeholders can build new publishing systems and legal frameworks. The report recommends new patterns of licensing that will enable scientists and scientific publishers to build a publishing system that will promote broad access to and use of scientific information, all within existing copyright law. Guidelines for authors and publishers are offered for preparing licensing agreements. The report was prepared by AAAS with the assistance of a diverse group of experts representing the range of backgrounds and perspectives participating in ongoing debates about the future of scientific publishing."
* Viewable in your browser (HTML format) or downloadable as a 37-page, 446 KB PDF file
* Go to Electronic Publishing in Science Seizing the Moment, funded by the National Science Foundation, published by the American Association for the Advancement of Science

Tuesday, July 30, 2002

Article : Fun & Games - and Business Insight : By Melissa Solomon; Published July 29, 2002 - "Welcome to the world of business simulation - maps, board games and computer activities that help IT workers step out of their day-to-day jobs to gain a better understanding of corporate goals and challenges and see where they fit into the big picture … IT executives who use simulation tools say they can be especially helpful in getting employees to better align their work with business strategies, particularly if they're new strategies. And as businesses place greater emphasis on IT project returns, simulation tools not only help employees reshape their thinking toward more cost-effective work, but also motivate them to come up with new revenue-generating ideas"
* Go to Fun & Games - and Business Insight, published in ComputerWorld
Article : The Collaborative Climate Index CCI : By Karl-Erik Sveiby and Roland Simons - "What is hurdle #1 in implementing KM? No prize for guessing 'Culture'! The first step to deal with the hurdle is to find out how big it is. What is the #2 issue? To find out if KM initiatives have an effect! After a three year development process the CCI is now a scientifically validated instrument that comes with a benchmarking database with data from ~10,000 respondents."
* Downloadable as a 26-page, 534 KB PDF file
* Go to The Collaborative Climate Index CCI, listed in the July 2002 news section of Sveiby Knowledge Management
Book : Why Decisions Fail - Avoiding the Blunders and Traps That Lead to Decision Debacles : By Paul C. Nutt; Published July 2002 - "critiques 15 infamously bad decisions that became public debacles. Including the Firestone tire recall and Quaker’s failed acquisition of Snapple, the author examines how these mistakes could have been avoided and explains how any organization’s decision-making process can be improved to prevent such failures. Author Paul Nutt began by looking at 400 decisions made by top managers involving such topics as products and services, pricing and markets, personnel policy, technology acquisition, and strategic reorganization. Analyzing how each decision was made, he determined that two out of three decisions were based on failure-prone or questionable tactics. He identifies these key errors and suggests alternatives that have proven successful"
* Table of Content:The Decision Debacles / 1. Blunders that Launch a Decision Debacle / 2. Traps that Catch Decision-Makers / 3. Decision-Making Processes / 4. Traps in Failing to Lead the Effort with Agreed upon Claims / 5. The Traps in Unmanaged Social and Political Forces / 6. Traps in Misleading Directions / 7. Traps in Limited Search and No Innovation / 8. The Traps in Misusing Evaluation / 9. Ethical Traps / 10. Learning Traps / 11. The Lessons: Avoiding the Blunders and Traps / Appendix I: The Research Project / Appendix II: How Risk Is Estimated"
* Go to this book at Amazon, Barnes & Noble or Indigo
Interview : Time Pressure and Creativity - Why Time is Not on Your Side : "Harvard Business School professor Teresa Amabile is in the midst of a ten-year study looking at, among other things, how time pressure in a corporate setting affects employee creativity. She recently presented early findings and an updated working paper to colleagues at the HBS Research Symposium, and will publish an overview of the work in the August issue of Harvard Business Review … In this email interview with HBS Working Knowledge editor Sean Silverthorne, Amabile talks about her research—one of the most complex research efforts ever undertaken at HBS—and the implications for managers who need to keep creative thinking in their organizations even as time pressures increase."
* Go to Time Pressure and Creativity, published in the July 30th edition of HBS Working Knowledge
Report : Identity Theft - Greater Awareness and Use of Existing Data Needed : Released June 2002 - "Under the federal [USA] Identity Theft Act, a criminal offense is committed if a person ‘knowingly transfers or uses, without lawful authority, a means of identification of another person with the intent to commit, or to aid or abet, any unlawful activity that constitutes a violation of Federal law, or that constitutes a felony under any applicable State or local law …’ The relevant section of this legislation is codified at 18 U.S.C. § 1028(a)(7)(‘fraud and related activity in connection with identification documents and information’). According to an analysis of the new law by the United States Sentencing Commission … There are no comprehensive statistics on the number of investigations, convictions, or other law enforcement results under the Identity Theft Act … generally, the prevalence of identity theft and the frequently multi- or cross-jurisdictional nature of such crime underscore the importance of having means for promoting cooperation or coordination among federal, state, and local law enforcement agencies. One of the most commonly used means of coordination, task forces, can have participating agencies from all levels of law enforcement—federal, state, and local—and, in some instances, can have participants from banks and other private sector entities. Another relevant coordination entity is the U.S. Attorney General’s Identity Theft Subcommittee, whose membership includes various federal law enforcement and regulatory agencies, as well as state and local representation. In 1999, among other purposes, the Attorney General’s White Collar Crime Council established the subcommittee to promote cooperation and coordination in addressing identity theft cases involving multiple jurisdictions."
* Go to Identity Theft, published by the General Accounting Office

Monday, July 29, 2002

Article : Eight Reasons Why The Public Sector Balanced Scorecard Is More Relevant Then Ever : By Andrew Pateman
- 1. The Balanced Scorecard has Evolved!
- 2. Public Sector Organizations Need Leading Edge Management Tools Like the Balanced Scorecard
- 3. The Public Sector Strategy Execution is Essential
- 4. Complex Public Sector Organizations Must Be Aligned to Achieve Their Missions
- 5. All Employees Must Understand Their Role in Achieving These Outcomes
- 6. Strategy Must Be Placed at the Centre of the Organization’s Management Processes
- 7. Executive Teams Must Have "Skin in the Game" to Mobilize Change
- 8. Now is the Time to Start
- The journey to becoming a Strategy-Focused Organization is tough, but the rewards are dramatic. Our research and work with clients provides ample empirical proof that the concepts really work. What are you waiting for?
* Go to Eight Reasons, published in Government Performance
Article : Search Toolbar Roundup : "Below is a summary of the various toolbars available and their features. Excite is an old one that goes on the desktop, probably designed with ‘push technology’ in mind. Back in 1997, PointCast introduced ‘push’ marketing methods for sending information directly to computer desktops, to one prospect at a time -- counter to the traditional ‘pull’ techniques of broadcasting new information to thousands, and waiting for them to take the desired action.
- Alexa Toolbar
- Excite Assitant
- Google Toolbar
- Lycos SeeMore
- Teoma Search Bar
- Yahoo! Companion
- UltraBar IE Toolbar"
* Go to Search Toolbar Roundup
* Source: Originally encountered in the SearchDay newsletter
Article : Survey Puts Knowledge Jobs in Context : By Bruce Little - "The results -- from the Workplace and Employee Survey -- constitute a rich source of information … The latest survey may be a bit dated -- observations were made in 1999 -- but it may be more valuable for that reason. It's a snapshot of the New Economy workplace just as those industries approached their peak in early 2000, when the good times ended -- for now, at any rate -- for those former high-tech stars … About 7 per cent of Canadians worked in what Statscan calls knowledge-based industries, the ones ‘that conduct a higher-than-average level of research and development, and in which professionals and engineers are a large part of the work force.’ … Knowledge-industry workers are better educated; roughly double have a university degree compared with other industries. Many are in high-paying occupations, such as engineering and science. They tend to work for bigger companies, which tend to pay better wages. They tend to be in big cities, where wages are usually higher. Finally, they might be getting higher pay in recognition of the longer hours they put in; those with university degrees typically work much longer weeks in New Economy companies than those in other industries. But even when the analysts discounted all those factors, they still found an 8-per-cent wage gap between knowledge-based and other workers … Were these knowledge workers happy in their jobs? As a rule, yes, with 41 per cent telling Statscan that they were very satisfied; only 34 per cent in other industries felt that way. As for pay, only 24 per cent of knowledge workers said they were very satisfied, compared with 19 in other industries."
* Go to Survey Puts Knowledge Jobs in Context, published on
Books : Business Books :
* Content is organized into the following categories: beta@Books, Book Excerpts, Book of the Month, Business Best Sellers, e-Business, Honchos, Reviews (by author, issue date, and title), and Top Picks
* Go to Business Books, provided by BusinessWeek Online
eNewsletter : I3 UPDATE / ENTOVATION International News : Managing Editor - David Skyrme – The contents of the July edition includes: "Global KM eXchange - David J. Skyrme; ENTOVATION Roundtable - Debra M Amidon; Knowledge Digest - KEN Practionitioner of the year award, new book, online workshops, more... Knowledge Events - Debra runs a workshop on 1st August; a summer school in September, more... Administrative Information"
* Here’s an excerpt from the ENTOVATION Roundtable – "Three Perspectives … In line with the ENTOVATION approach of integrating the economic, behavioural and technological aspects of the knowledge innovation agenda, the group heard three invited presentations:
- Leif Edvinsson (economic) - suggested that many corporations were navigating in the fog (using his analogy of the British Navy before they could measure longitude accurately), and that new instruments were needed to measure the things that mater in a knowledge economy. He described the evolution of measures from 1) a balanced scorecard approach; to 2) IC reporting; to the emergent third generation of 3) IC leaf models with 4 categories and 15 measures. With the intellectual capital around the table, and throughout the wider network, he suggested that ENTOVATION could become a highly influential 'mind lab'.
- Hubert Saint-Onge (behavioural) - stressed the essential difference between connectivity and conductivity. You may have people connected in a network, but the essential challenge is to create capability faster. This requires low conductivity, where information flows freely and is translated into knowledge and learning (he stressed the 'lunacy of separating CKO and CLO in organizations'). He described the ENTOVATION Network as a self-governing knowledge community.
- Joachim Doering (technological) - described Siemens use of ShareNet, but more importantly how it harnessed the knowledge of individuals through collaboration to address significant changes in Siemens' dynamic and competitive environment; innovation comes through dynamic networking. The ENTOVATION Network, he surmised, could help companies like Siemens get out of the pressure of day-to-day processes and help them think through future scenarios."
* Subscribe at David Skyrme Associates
* Back issues are available at the Cumulative Contents

Sunday, July 28, 2002

Article : Trust and Performance :
By Dennis S. Reina, PhD - "Trust is a highly complex and emotionally provocative topic that means different things to different people. And, that is a big part of the problem … More than ever there is a need for trust in the workplace. Before Enron and Anderson began making the daily news headlines, organizational leaders were beginning to discover that building trust isn’t just a nice thing to have—building trust affects performance, productivity, and the bottom line at every level, each and every day on the job … The Reina Trust Model™ gives people a common language and a shared understanding of what trust means, the performance behaviors that build it, those that break it, and what can be done to rebuild it after it has been broken"
* Be sure to take the The Reina Trust Quiz™ - Ten Ways to Assess Trust and Performance in Your Team or Organization (in the middle of the article)
* Go to Trust and Performance, published in the July edition of PerformanceXpress - an International Society for Performance Improvement
Article : Balancing Act : By Rhys Jones - "Balanced scorecard is a strategic control methodology which uses a multi-dimensional framework for describing, implementing and managing strategy throughout an organisation. Introduced by Robert Kaplan and David Norton in 1992, the balanced scorecard adds value by providing concise, relevant and balanced information. Rhys Jones looks at the ‘balance,’ which enables an organisation to clarify its vision by translating it into a tool for communicating strategic intent and tracking performance against goals ... Balanced scorecard is more than an assorted collection of measures, financial and non-financial. It structures an organisation's focus on cause and effect relationships, between four factors of operational strategy (see figure 1): customer perspective, financial perspective, internal business process perspective, learning and growth perspective"
* Go to Balancing Act, published in Quality World; and listed on the Scorecard Authority from [See Also: Conference below; Video below]
Conference (Proceedings) : Advancing the Balanced Scorecard - A Spectrum of Practice : Held June 18, 2002
”The Balanced Scorecard has gained widespread acceptance as a planning and measurement model. Many organizations have fit the scorecard to their needs resulting in a diversity of approaches. The purpose of our conference is to give our audience the opportunity to see how the Balanced Scorecard has been adapted for use in a variety of different organizations, the value it has added, and the lessons that have been learned from its use. To that end, we have included Mario Bognanno from the Balanced Scorecard Collaborative as our keynote speaker”
* Presentations include:
- The Balanced Scorecard from Measurement to Management, by Mario Bognanno
- Balanced Focus Plan: A Strategic Planning and Performance Management Tool for Non-profits, by David Vaughn
- Lessons from The Field: How Effective is Your Organization's Strategic Measurement System?, by Caryn Staebler
- Process Improvement and the Balanced Scorecard, by Joyce Sattovia
- How Industry Affects Strategy: Two Approaches to Balanced Scorecard Implementation, by Jennifer Runkle
- Keeping Score in the IT World- Otis Jones
- Navigating the Balanced Scorecard Process: Building a Solid Foundation with Top Executive Teams, by Lou Forbringer and Tony Daws
- The Fourth Theme: Learning and Innovation- Thomas Kramer and Bob Mai
- Balanced Score: Setting Goals & Getting Results, by Matthew Herzberg
- Tracking the Effectiveness of an Executive Development Program, by Bob Grace and Lori Oliver Lewis
* Go to Advancing the Balanced Scorecard, provided by the Centre for Organizational Learning and Renewal [See Also: Video below; Article above]
* Source: Originally encountered on the EvalTalk mail list
eJournal : The Knowledge and Innovation Management Journal : "published periodically and on a continuous basis … emphasizes the nexus of Knowledge Management, Organization Theory, and Systems Theory and Complexity, while adopting a focus on the Knowledge Life Cycle (KLC) and the processes that manage it. It is the only periodical offering this focus"
* Articles are downloadable in PDF format
* Go to The Knowledge and Innovation Management Journal, a Joint Publication of the Knowledge Management Consortium International and the Institute for Knowledge Management, The George Washington University
Video : The Balanced Scorecard - Driving Breakthrough Results : "New To The Balanced Scorecard? … View a free multimedia presentation about how the Balanced Scorecard has driven breakthrough results, featuring testimonials from AT&T Canada, Mobil, and Hilton Hotels."
* NOTE: The Real Player browser add-on is required.
* Go to The Balanced Scorecard [See Also: Article above; Conference above]