Saturday, July 13, 2002

Article : How Storytelling Builds Next-Generation Leaders : By Douglas A. Ready - "In recent years, the need to develop next-generation leaders — people who can translate strategy into results and core values into day-to-day behaviors — has become the paramount challenge for many CEOs and their top teams. But even though this issue has risen to the top of the agenda, most executives would be the first to admit that they are failing at the effort. And that's a significant admission, because they would also concur that their leadership ‘inventory’ is woefully insufficient … For more than a decade, Douglas A. Ready, founder of the Massachusetts-based International Consortium for Executive Development Research, has led a series of large-scale studies to identify the most pressing leadership-development challenges in more than 40 global companies. He has found that storytelling by a company's senior executives is a powerful way of developing new leaders … Although it may sound simple, storytelling in a corporate setting is hard work that requires careful planning and preparation; it most certainly does not involve ‘winging it’ or telling war stories about past successes … The author identifies and explains the five ingredients of effective stories. He then uses a case study to explain how a global player in the financial-services arena used a storytelling initiative to align its high-potential employees with the company's strategy and values. Finally, he outlines how top teams can implement a storytelling leadership program … When done in the right way, storytelling can help position a company to succeed when the current generation of leaders departs and a new generation steps in to take the helm."
* Available by subscription or by reprint
* Go to How Storytelling Builds Next-Generation Leaders, published in the Summer 2002 edition of the Sloan Management Review
Other articles in this edition include:
- The Hidden Leverage of Human Capital, by Jeffrey A. Oxman
- Confronting the Limits of Networks, by Andrew McAfee and François-Xavier Oliveau
- The Behavior Behind the Buzzwords, by Joan Magretta
- The New E-Commerce Intermediaries, by Philip Anderson and Erin Anderson
- The Dynamic Synchronization of Strategy and Information Technology, by C.K. Prahalad and M.S. Krishnan
Book : Dynamics of Complex Systems : By Yaneer Bar-Yam; published in 1997 - "The study of complex systems begins from a set of models that capture aspects of the dynamics of simple or complex systems. These models should be sufficiently general to encompass a wide range of possibilities but have sufficient structure to capture interesting features. An exciting bonus is that even the apparently simple models discussed in this chapter introduce features that are not typically treated in the conventional science of simple systems, but are appropriate introductions to the dynamics of complex systems. Our treatment of dynamics will often consider discrete rather than continuous time. Analytic treatments are often convenient to formulate in continuous variables and differential equations; however, computer simulations are often best formulated in discrete space-time variables with well-defined intervals. Moreover, the assumption of a smooth continuum at small scales is not usually a convenient starting point for the study of complex systems. We are also generally interested not only in one example of a system but rather in a class of systems that differ from each other but share a characteristic structure. The elements of such a class of systems are collectively known as an ensemble. As we introduce and study mathematical models, we should recognize that our primary objective is to represent properties of real systems. We must therefore develop an understanding of the nature of models and modeling, and how they can pertain to either simple or complex systems."
* Each chapter is downloadable (in PDF format)
* Go to Dynamics of Complex Systems, posted on the New England Complex Systems Institute web site
eJournal : IEEE Software – Focus on Knowledge Management : May-June 2002:
* Articles include:
- I Know What I Know, by Steve McConnell
- A Little Bit of Knowledge Is a Dangerous Thing, by Donald J. Reifer
- Guest Editors' Introduction: Knowledge Management in Software Engineering, by Ioana Rus and Mikael Lindvall
- A Look at NASA Goddard Space Flight Center's Knowledge Management Initiatives, by Jay Liebowitz
- Postmortem: Never Leave a Project Without It, by Andreas Birk, Torgeir Dingsøyr and Tor Stålhane
- Experience in Implementing a Learning Software Organization, by Kurt Schneider, Jan-Peter von Hunnius and Victor Basili
- Process Knowledge Management with Traceability, by Balasubramaniam Ramesh
- Knowledge Management at Infosys, by Shivram Ramasubramanian and Gokulakrishnan Jagadeesan
- Design and Evaluation of a Knowledge Management System, by Chih-Ping Wei, Paul Jen-Hwa Hu and Hung-Huang Chen
- Toward a Practical Solution for Capturing Knowledge for Software Projects, by Seija Komi-Sirviö, Annukka Mäntyniemi and Veikko Seppänen
* Abstracts are viewable for free
* Articles are available by subscription or pay-per-view
* Go to IEEE Software – Focus on Knowledge Management
Guide : Guide to Knowledge Management Standardization : "Knowledge Management (KM) can be summarized as 'a multi-disciplined approach to achieving organizational objectives by making the best use of knowledge'. KM focuses on the processes involved in acquiring, creating and sharing knowledge. It includes aspects of business management, psychology and linguistics, as well as IT-related subjects such as data storage and retrieval. This report is split into three main sections: 1. What is Knowledge Management? / 2. Existing KM Standards / 3. Future KM Standardization Efforts"
* Go to the Guide to Knowledge Management Standardization, published by the Diffuse Project, which is funded under the European Commission's Information Society Technologies programme
* Source: Originally encountered on the MetaKM web site

Report : Global eCommerce Report 2002 : "Now in its third year, the TNS Interactive - Global eCommerce Report 2002 is a syndicated marketing information study designed specifically to assess the current impact of the Internet, and in particular ecommerce … Key Facts … The TNS Interactive - Global eCommerce Report 2002 covers 37 countries across the world.; The Report covers: Internet Penetration, ecommerce penetration, products purchased online, reasons for not purchasing products online, eCommerce Spend; The Report contains 3 years worth of trend data for most countries.; In each country, identical questions were placed on a nationally representative survey during the early part of 2002. All surveys were run by companies in the Taylor Nelson Sofres Group; Across these 37 countries, 42,000 people were interviewed. All country results have been weighted to be representative of the survey population."
* Entry options including playing an Introduction (Flash required) or going directly to the Report
* “To view selected report findings, please use the bar at the top to navigate through the sections“
* The Interactive Map is interesting
* To view the Full Report (a PowerPoint file), you must Register
* Go to Global eCommerce Report 2002

Friday, July 12, 2002

Article : Virtual Value - Conversations, Ideas and the Creative Economy : By Alex McKie; Published in 2002 - "Creativity is the first victim of a downturn. When cuts are being made the creative impulse is likely to dry up, along with enthusiasm, boldness, and risk-taking. But paradoxically, the hard times are when we need our creativity most … In this new paper Alex McKie returns to the much-debated concept of creativity, not to offer yet another attempted definition of the word, but rather to look at the practical implications of trying to unleash "creativity" at work … McKie identifies the ‘creative conversation’ as the route to greater involvement of people, higher productivity, and a healthier working environment. It is as simple, and as challenging, as this: we have to relearn the way we relate to each other in the workplace if we are to get close to the essence of genuine creativity … Creativity is too important to be left to ‘creatives’. This paper is aimed at provoking further debate in businesses and organisations, and at encouraging people at work to take the initiative in promoting a more creative workplace."
* Downloadable as a 28-page, 100 KB PDF file
* Go to Virtual Value, a publication of the Work Foundation
* While you are there, checkout these other offerings: Business Solutions, Case Studies, Events, Membership, Newsroom, Research & Ideas (including - current affairs series, fast futures, futures reports, journals, policy papers, policy perspectives, policy statements and publications)
Article : Cultural Capital - The New Frontier of Competitive Advantage : By Richard Barrett - "explains what cultural capital is, and why it has become the new frontier of competitive advantage. It shows how to measure cultural capital by mapping values to the Seven Levels of Organizational Consciousness. It provides examples of companies that have a strongly aligned culture - high degree of cultural capital, and a weakly aligned culture - a low degree of cultural capital."
* Downloadable as a 9-page, 228 KB PDF file
* Go to Cultural Capital
* Source: Originally encountered on the KM-Framework mail list
Conference (Proceedings) : The Third European Conference on Organizational Knowledge, Learning, and Capabilities - OKLC 2002 : Held April 5-6, 2002
* Conference Themes include: Explorations of Organisational Knowledge / Practices of Managing Knowledge / Knowledge Creation and Organisational Innovation / Acquiring, Sharing and Transferring Knowledge / Organisational Learning / Knowledge Strategies, Organisational Competencies and Competitive Advantage / Information Technologies and Knowledge Management / Human Resources, Knowledge Work and Knowledge Management / The Journal of Management Studies Doctoral Colloquium / Practitioners' Track
* Download Keynote and Panel Discussion materials (in PDF format) from the Announcement page (midway down the web page)
* Selects a Track and download related conference papers (in PDF format)
* Source: Originally encountered on the elearningpost mail list
Creativity : Creativity at Work™ : "is a rich resource for developing personal creativity and organizational innovation in the workplace … Explore the thinking and perceiving skills of artists, scientists, inventors, leaders and visionaries through the articles on this site."
* Offerings include:
- Articles and Tips: A reference guide to personal creativity and organizational innovation
- Creativity at Work Services: For details about our portfolio of services including Creativity Training, Innovation, Ideation Retreats, New Product Development, and Global E-storming
- Newsletter: Features overviews of new research, ‘best practises,’ links to relevant websites and an array of ideas from innovation experts
- Buzz on Books, Creativity Quotes and Links
* Go to Creativity at Work™
Research (Finding) : Being a Techie Can Kill You : By Jack Of Hearts; Published July 12, 2002 - "A study published this week in the Occupational and Environmental Medicine Journal claimed to have found a direct link between working long hours and having a heart attack. It said that people working 60 hours or more a week, and sleeping five hours or less twice a week, can more than double or treble their chances of a heart attack … The study goes on to talk about stress … it only adds to the danger of an early heart attack … A lack of sleep can cause your blood pressure to go through the roof whilst a lot of stress will do the same alongside potentially causing your heart to malfunction."
* Go to Being a Techie Can Kill You, published in it-analysis.com

Thursday, July 11, 2002

Article : Internet ID Standard to be Unveiled : "WASHINGTON (AP) - An industry coalition is set to unveil standards for identity authentication on the Internet, the first step toward making the task of remembering long lists of Web site passwords a thing of the past … The Liberty Alliance, which includes companies like Sun Microsystems, Sony, American Express, Mastercard and Bank of America, plans to release the details Monday … The standard is designed to make it easy to log into different systems — from making online purchases to checking bank or credit card accounts — while making different authentication systems speak the same language. That realm is currently dominated by Microsoft, whose Passport system runs on about 200 Web sites."
* Go to Internet ID Standard to be Unveiled, published in the July 11, 2002 edition of USA Today
* Checkout the Liberty Alliance project web site
Article : Tinkerers' Champion : "It is not just libertarians who are concerned about the restrictions caused by America's latest copyright law. Edward Felten, a professor at Princeton University, argues that the 'freedom to tinker'—the right to understand, repair and modify one's own equipment— is crucial to innovation, and as valuable to society as the freedom of speech"
* Go to Tinkerers' Champion, published in the June 20, 2002 edition of the Economist
* Source: Originally encountered in the Tomalak's Realm newsletter
Article : Tools to Assist Knowledge Workers : By Eric Tsui - "The great majority of the Knowledge Management (KM) and search tools on the market are server-based enterprise systems. As such, they are often designed top-down, centralised, inflexible and slow to respond to change. There have been numerous articles published on the role of IT and KM systems in organisations but there is a lack of research into KM tools for individuals and server-less KM tools/systems. By adopting a bottom-up approach, this research focusses on tools that assist the Individual Knowledge Worker (IKW) who, in today’s competitive knowledge-based society, has a constant need to capture, categorise and locate/distribute knowledge on multiple devices and with multiple parties. Furthermore, knowledge sharing between IKWs often extend across organisational boundaries. As a result, personal KM tools have very different characteristics to the enterprise KM tools mentioned above … At the group level, the impact of Peer-to-Peer (P2P) computing on Knowledge Management has been specifically identified as file sharing, distributed content networks, collaboration, and search. Potential applications for P2PKM systems include, among others, E-Learning in higher and distance education, real time collaborations and battle simulations in defence, collaborative product development, business process automation, and E-business payment systems … By including key findings from earlier work recently completed by the author and others on the landscape of enterprise KM systems, this paper presents a holistic view of the (commercial) KM technologies at three key levels of focusses – individual, group and organisational. This paper concludes with critical issues and the impact of PKM and P2PKM technologies on enterprise computing."
* Downlaodable as a 53-page, 1.45 MB PDF file
* Go to Tools to Assist Knowledge Workers, posted on the Knowledge Board
eZine (New Edition) : First Monday – Volume 7, Number 7 - July 2002 : Articles include:
- Reconceptualizing the Digtal Divide, By Mark Warschauer
- Competition and the Development of the Internet in Japan, By R. F. Delamar
- Non-Profits on E: How Non-Profit Organisations are Using the Internet for Communication, Fundraising, and Community Building, By Pieter Boeder
- TOOL: The Open Opinion Layer, By Hassan Masum
- After the Dot-Bomb: Getting Web Information Retrieval Right This Time, By Marcia J. Bates
- When Internet Companies Morph: Understanding Organizational Strategy Changes in the 'New' New Economy, By Robert J. Kauffman, Tim Miller, and Bin Wang
- Management Responsibility in Protecting Information Assets: An Australian Perspective, By Adrian McCullagh
* Go to First Monday
Report : Converging Technologies for Improving Human Performance - Nanotechnology, Biotechnology, Information Technology and Cognitive Science : Published June 2002 - "In the early decades of the twenty-first century, concentrated efforts can unify science based on unity in nature, thereby advancing the combination of nanotechnology, biotechnology, information technology, and new humane technologies based in cognitive science. With proper attention to ethical issues and societal needs, converging technologies could determine a tremendous improvement in human abilities, societal outcomes, the nation’s productivity, and the quality of life. This is a broad, cross cutting, emerging and timely opportunity of interest to individuals, society and humanity in the long term … The recommendations of this report are far-reaching and fundamental, urging the transformation of science, engineering and technology at its very roots. The new developments will be revolutionary and must be governed by respect for human welfare and dignity. This report has educational and societal transforming goals. Building on the suggestions developed in the five topical groups, and the ideas in the more than fifty individual contributions, the workshop recommended a national R&D priority area on converging technologies focused on enhancing human performance. The opportunity is broad, enduring, and of general interest."
Content includes:
- Overview
- Section A: Motivation and Outlook
- Section B: Expanding Human Cognition and Communication
- Section C: Expanding Human Physical Performance
- Section D: Enhancing Group and Societal Outcomes
- Section E: National Security
- Section F: Unifying Science and Education
* Downloadable as a 405-page, 5.3 MB PDF file, or by individual section
* Go to Converging Technologies, a pre-publication on-line version sponsored by the National Science Foundation (NSF) and the Department of Commerce (DOC)
* Source: Originally encountered on the Plausible Futures Newsletter web site

Wednesday, July 10, 2002

Article : There Is No Alternative to ... :
By Ian Wylie - "How do you develop strategy in an uncertain economy? Meet TINA: There Is No Alternative. First, Royal Dutch/Shell pioneered the system of scenario planning to anticipate dramatic changes in the world. But when everything starts to change, the way to do planning is to focus on things that don't change."
* Go to There Is No Alternative to ..., published in the July 2002 edition of FastCompany
Book (and Companion Web Site) : The Rise of the Creative Class - And How It's Transforming Work, Leisure, Community and Everyday Life : By Richard Florida; Published May 2002 - "Florida, an academic whose field is regional economic development, explains the rise of a new social class that he labels the creative class. Members include scientists, engineers, architects, educators, writers, artists, and entertainers. He defines this class as those whose economic function is to create new ideas, new technology, and new creative content. In general this group shares common characteristics, such as creativity, individuality, diversity, and merit. The author estimates that this group has 38 million members, constitutes more than 3 percent of the U.S. workforce, and profoundly influences work and lifestyle issues. The purpose of this book is to examine how and why we value creativity more highly than ever and cultivate it more intensely. He concludes that it is time for the creative class to grow up--boomers and Xers, liberals and conservatives, urbanites and suburbanites--and evolve from an amorphous group of self-directed while high-achieving individuals into a responsible, more cohesive group interested in the common good (Booklist - Mary Whaley - Copyright © American Library Association. All rights reserved)"
* Go to the Companion Web Site, where you’ll find: About the Book, Articles and Media Coverage, Other Links, Sample Material, Speeches, Take Creativity Quizzes, Taking Action and more
* Checkout Put Your City to the Test, FastCompany’s article about the book
* Go to this book at Amazon, Barnes & Noble or Indigo
eZine (New) : CSO Magazine – The Resource for Security Executives : Content includes: About the Chief Security Officer, Career (advisor, events, jobs, movers & shakers), Free Newsletters, Online Features (alarmed, fundamentals, metrics, response and webcasts) and Research Centers (CSO role, government & legislation, risks & issues and strategy & policy)
* Go to the CSO Magazine
Guide : CEO Guide – Innovation Delivered – Turning Ideas into Results : Articles include:
- Bringing Ideas to Market - Accenture Chairman and CEO Joe W. Forehand shares why it's more important than ever for companies to focus on innovation.
- Leading the Creative Charge - By treating innovation as a legitimate business process, CEOs are encouraging new ideas - and managing the risk that goes with them.
- The Power of One - At Cooper Tire, uniformity is a dirty word.
- The Customer Connection - Armed with the knowledge that customers hold the key to their companies' success, CEOs are embracing customer relationship management.
- Co-sourcing Calling - AT&T Consumer finds strength in alliances.
- The Evolution of Outsourcing – ‘Transformational outsourcing’ is allowing companies to leverage strategic relationships while enhancing their own capabilities.
- Partnering for Future Success - Financial services firm DTCC doesn't go it alone.
- Smart Thinking - Great ideas rarely come out of thin air. Employees need ongoing training to remain focused and engaged.
- Building a Learning Network - Avaya's programs benefit employees and customers.
* Go to the CEO Guide, published by Chief Executive in June 2002
Report : The Alignment Gap :
Content includes:
- Editorial – Bridging the Gap - "Are business and technology strategy really coming together? Many companies still have a long way to go, and some experts believe alignment may be the wrong goal in the first place."
- Overview - The Alignment Enigma – "After 20 years of struggling with the effort to align technology with corporate strategy, Balanced Scorecard Collaborative CEO David P. Norton says, it's time to take the battle beyond the confines of IT."
- Strategy - "The goal of every corporate strategy is to win—to increase the value of your business to its constituents, whether they be customers, employees or shareholders. The goal of information technology is to assist that effort by bringing its rapidly increasing power to bear—creatively, efficiently, effectively—on both top-line and bottom-line growth"
- Management – “As corporate strategy and information technology become virtually inseparable, managing the link between them involves putting the right people in place and motivating them to understand and willingly shoulder their direct personal responsibility for making sure the company meets its strategic goals, and that it directs its efforts toward that end.”
- Practices - “Aligning strategy with technology is all about execution: developing and carrying out successfully the tactical maneuvers that lead on to fortune.”
- Endpoint – Approaching Alignment Step by Step “Cap Gemini Ernst & Young's John Parkinson says achieving alignment will be a matter of steady improvement and enhanced communication.”
- Alignment Resources - Books, articles and conferences.
* Go to The Alignment Gap, published by CIO Insight

Tuesday, July 09, 2002

Article : E-learning, Online Learning, Web-based Learning, or Distance Learning - Unveiling the Ambiguity in Current Terminology : "A clear understanding of these concepts and their fundamental differences is important for both the educational and training communities. Applying each of these terms adequately is key to assuring reliable communication between clients and vendors, members of technical teams, and the research community. A thorough familiarity with each concept and its distinctive characteristics is a critical factor in establishing adequate specifications, evaluating alternative options, selecting best solutions, and enabling and promoting effective learning practices."
* Go to E-learning, Online Learning, Web-based Learning, or Distance Learning, published in the eLearn Magazine, an Association for Computing Machinery publication
Article : How Effective are Your Project Sponsors : By Darlene Varaleau - "What is a project sponsor? The project sponsor is a senior person in the organization who ensures that the company’s strategic objectives are met and that the project leader and team are a success. This job requires a lot more time than most companies think … Projects can be categorized into degree of complexity. The more complex the project is - the more time is required from the sponsor … If the project is routine and well understood, the sponsor does not have to spend much time on the project. If it is complex from both a technical and business perspective, your senior manager should count on spending 8-10 hours a month on the project."
* Go to How Effective are Your Project Sponsors, Published in the July edition of the Konverge and Know Newsletter
Article : Just-in-Time Delivery Comes to Knowledge Management : By Thomas H. Davenport and John Glaser - "Like all primary care physicians, Dr. Bob Goldszer must stay on top of approximately 10,000 different diseases and syndromes, 3,000 medications, 1,100 laboratory tests, and many of the 400,000 articles added each year to the biomedical literature. That's no easy task. And it is, quite literally, a matter of life and death. The Institute of Medicine's 1999 report, To Err Is Human, suggests that more than a million injuries and 90,000 deaths are attributable to medical errors annually. Something like 5% of hospital patients have adverse reactions to drugs, another study reports, and of those, 43% are serious, life threatening, or fatal. Many knowledge workers have problems similar to Dr. Goldszer's (though they're usually less life threatening). No matter what the field, many people simply can't keep up with all they need to know. In the early years of knowledge management, companies established knowledge networks and communities of practice, built knowledge repositories, and attempted to motivate people to share knowledge. But each of these activities involved a great deal of additional labor for knowledge workers. A better approach, say the authors, is to bake specialized knowledge into the jobs of highly skilled workers. Partners HealthCare has started to embed knowledge into the technology that doctors use in their jobs so that consulting it is no longer a separate activity. Now when Dr. Goldszer orders medicine or a lab test, the order-entry system automatically checks his decision against a massive clinical database as well as the patient's own medical record. Knowledge workers in other fields could likewise benefit from a just-in-time knowledge-management system tailored to deliver the right supporting information for the job at hand."
* Go to Just-in-Time Delivery Comes to Knowledge Management, published in the July edition of the Harvard Business Review (pay-per-view or subscription-based access)
eJournal : Journal of Artificial Societies and Social Simulation : "an inter-disciplinary journal for the exploration and understanding of social processes by means of computer simulation"
* Sample articles include:
- The power of commitment in cooperative social action, by David Brichoux and Paul E. Johnson
- An economic analysis of altruism: who benefits from altruistic acts?, by Klaus Jaffe
- System dynamic experiments with non-linearity and a rate of learning: the development of chronic fatigue complaints, by C. van Dijkum, J. van Mens-Verhulst, E. van Kuijk and N. Lam
- Philosophical Ideas on the Simulation of Social Behaviour, by Carlos Gershenson
* Go to the Journal of Artificial Societies and Social Simulation
(published quarterly)
Research Findings : You Snooze You Win, Learning Study Reveals : "Workaholics, take note: new research indicates that morning sleep and afternoon naps aid mental and physical learning. Scientists have known for some time that sleep can improve the brain's acquisition of new facts and skills, but its effect on previously learned knowledge was not known. To that end, two new studies suggest that snoozing can reverse 'burnout' from information overload and improve motor skill development."
* Go to You Snooze You Win
* The details of these studies are published in the following articles:
- Practice with Sleep Makes Perfect: Sleep-Dependent Motor Skill Learning, By Matthew P. Walker, Tiffany Brakefield, Alexandra Morgan, J. Allan Hobson, and Robert Stickgold, in Neuron Online (pay-per-view or subscription-based access)
- The restorative effect of naps on perceptual deterioration, By S C Mednick, K Nakayama, J L Cantero, M Atienza, A A Levin, N Pathak & R Stickgold, in Nature Neuroscience (pay-per-view or subscription-based access)

Monday, July 08, 2002

Article : Measuring Collaboration - An Empirical Study into Good and Bad Practice (Part 1 of 2) : By Karl-Erik Sveiby and Roland Simons - "How can the knowledge work be made more productive? It is, according to Drucker (1999), the most urgent management issue for the 21st Century. We prefer a term more conducive to value creation value such as ‘effectiveness’. In the last few years it has been argued that the effectiveness of knowledge work has to with how the creation of new knowledge and transfer of existing knowledge is organised (Nonaka & Takeuchi 1995). Practitioners claim that underutilised knowledge is the largest hidden cost in organisations. (c.f. the CEO of HP Lew Platt lamenting: ‘if HP only knew what HP knows’)."
* Go to Measuring Collaboration
Dark Side (Employer Internet Monitoring) : Watching Workers : By Melissa Solomon; Published July 8 2002 - "According to two surveys conducted in the first half of 2001 by The ePolicy Institute, the American Management Association and U.S. News & World Report, 82% of 1,627 large employers said they monitor their workers' activities in some fashion, ranging from tracking employees' Internet usage and monitoring e-mail messages and phone calls to reviewing computer files. More than 15% of respondents said they even videotape employees."
* Go to Watching Workers, published in Computerworld
eZines : KnowMap (New Edition) :
Volume 2, Number 3 – Free-access articles have an ‘open lock’ symbol and include:
- In Search of Sustainability, by Xenia Stanford
- The Global Knowledge Primer, by Debra M. Amidon
- Does Archiving Separate Knowledge from Information?, by R.J. (Bob) Bater
* Go to KnowMap - Volume 2, Number 3
Human Development : The Human Development Report : "The Human Development Report is an independent report. It is commissioned by the United Nations Development Programme (UNDP) and is the product of a selected team of leading scholars, development practitioners and members of the Human Development Report Office of UNDP."
* Content includes:
- Human Development Report 2002 - Deepening Democracy in a Fragmented World (available July 24th)
- Arab Human Development Report 2002 - Creating Opportunities for Future Generations
* Go to The Human Development Report
Report : Electronic Government Alive and Well : Published June 14, 2002 - "though e-business has faded in the private sector, e-government still flourishes in the public sector as governments try to extend access to all government services by all citizens at any hour of the day ... Citizen adoption of these electronic channels is uneven, the report found, with highest usage among educated citizens. To free up resources to support the online channel while citizen adoption slowly increases, governments should focus more on cost saving e-government initiatives, in addition to the security enhancements required for e-government in the post-Sept. 11 world, the report said."
* Downloadable as a 13-page, 267 MB PDF file
* Go to Electronic Government Alive and Well, prepared by Giga Information Group, reported in Government Technology

Sunday, July 07, 2002

Article : Knowledge Management Mistakes : By Johanna Ambrosio; Published July 3, 2000 - "Knowledge is power, especially in the Internet age. That's why companies are trying to figure out precisely what their customers want and how to get it to them before the competition does. Whatever you call it - collaboration, decision support, knowledge management or something else - it's the bedrock that's supporting today's corporate strategies … Trouble is, many of these costly, information-laden efforts are doomed. Some researchers peg the failure rate of knowledge management projects at 50%. But Daniel Morehead, director of organizational research at British Telecommunications PLC in Reston, Va., says the rate is closer to 70% … Here are five KM mistakes and how to avoid them:
- Mistake No. 1: The most common error is failing to coordinate efforts between information technology and human resources
- Mistake No. 2: Starting with a low-profile project
- Mistake No. 3: Not changing the compensation scheme to reward teamwork
- Mistake No. 4: Building the grand database in the sky to house all your company's knowledge
- Mistake No. 5: Assuming someone else will lead the charge"
* Go to Knowledge Management Mistakes, published in Computerworld
Book : An Intelligent Organization - Integrating Performance, Competence and Knowledge Management : By Pentti Sydänmaanlakka; Published June 2002 - "Pentti Sydanmaanlakka, former Director of Human Resources at Nokia, examines how leaders can develop the ideal organization for the future. Through improving processes for performance, competence and knowledge management, leaders will be able to find concrete answers to these questions and more, clearing the path to the ultimate intelligent organization.
* Table of Contents:
ORGANIZATIONAL LEARNING / Learning as a factor of competition and a mean of survival / What is learning / Levels of learning / Learning skills of organization / Learning and feedback / Learning and change / How to support learning by doing
PERFORMANCE MANAGEMENT / Continuous improvement of performance as an objective / The viewpoint of organization, individual and environment / Planning and development discussions / Daily leadership and planning meetings / Connections to other human resource management processes / Summary and critical success factors
COMPETENCE MANAGEMENT / Continuous improvement of competence as an objective / Strategic management / Core competence as a framework / Competence management in practice / Individual competence / Summary and key learnings
KNOWLEDGE MANAGEMENT / Continuous application of new knowledge as an objective / What is knowledge management? / Knowledge management in practise / Intellectual capital and its measurement / Summary and conclusions INTELLIGENT ORGANIZATION / Can organization be intelligent? / The features of intelligent organization / Integrating performance, competence and knowledge management / Human resources management in an intelligent organization / Management in an intelligent organization / On the way towards intelligent organization / The ideal organization of the future"
* Go to this book at Amazon or Wiley
Community : SIS, Knowledge Management : Offerings include: Case Studies, Collaborations & Communities, Knowledge Management in Other Organizations, Lessons Learned & Best Practices, News & Events, Products & Services, Reference and Science & Technology
* Go to SIS, Knowledge Management, provided by Schlumberger Information Services (SIS)
* You may also be interested in their Knowledge Management Hub
* While you are there, checkout their Simulation community
Conference (Proceeding) : Knowledge Management 2002 - The New Knowledge Era - Making Knowledge Work : Held April 16-17, 2002 -
Presentations include:
- Cultivating Communities of Practice, by Dr. Etienne Wenger, (member of the Institute for Research on Learning and CP Square)
- The Great Debate: Revolution Not Evolution: The Birth of Complex Knowledge, by Dave Snowden, Director - EMEA, IBM Institute of Knowledge and Ron Young, CEO, Knowledge Associates
- Practical Application of KM - From Web to Workplace, by Ibrahim Gogus, EMEA Knowledge Management Director, Oracle
- New Ways of Working with Knowledge Skills, by Barry Rogers, Liberare
- KM in Creative Environments, by Peter Clarke and Maggie Cooper, City University Department of Computing
- Developing an Enterprise Taxonomy, by Jonathan Sage, PriceWaterhouseCoopers and Bill Hutchison, Wordmap
- KM in the Legal Sector, by Ray Jackson, Managing Director, Solcara and a Representative from Macfarlanes' Solicitors
- Panel Session: Knowledge Futures - Where Do We Go From Here?, Panel led by David Gurteen, Gurteen Associates and editor of the Gurteen Knowledge Newsletter, with Sheila Moorcroft, Business Futures, Geoff Smith, Cap Gemini Ernst & Young, Ron Young, Knowledge Associates and Colin Bainbridge, Digital Behaviour
- Ignorance Management: The Case for Structural Capital, by Patrick Lambe, Author of the Forthcoming Book of the Same Name
- The Essence of KM - A More Appropriate Understanding of Knowledge, by Professor Marco Bettoni and Sibylle Schneider, Basel University of Applied Sciences
- Assessing the ROI of Your Knowledge Initiatives, by Nicky Keyworth, Regional Marketing Director, EMEA, Factiva
- Finding and Filling Knowledge Gaps, by Ian Thomas, Strategic Development Director, WebAbacus
- Using KM Tools to Benefit the Business, by Don Ross, Knowledge Management Software
- The Search for Multi-lingual, Multi-media Content, by Peter Doyle, Marketing Director, Convera
- Creating Successful KM Programmes, by Nick Allen, MMT
- The Knowledge 'MOT', by Hugo Patten, Managing Director, Cygnite
* All presentations are downloadable
* Go to Knowledge Management 2002
Initiative : The 21st Century Workforce Initiative : "The mission of the 21st Century Workforce Initiative is to ensure that all American workers have as fulfilling and financially rewarding a career as they aspire to have and to make sure that no worker gets left behind in the limitless potential of the dynamic, global economy of this new millennium."
* Recent offerings include:
- The 21st Century Workforce Summit – Held June 20, 2001 – A Webcast Archive and Agenda for the event are available. (NOTE: MediaPlayer or RealPlayer is required to view the webcasts)
- XXI Magazine - "This premier issue of XXI is part of that fresh look and will hopefully serve as a catalyst to build a more rewarding and fulfilling workplace for all Americans" (Downloadable as a 20 MB PDF single file or a separate PDF for each article)
* Go to the The 21st Century Workforce Initiative
* You may also be interested in Working in the 21st Century - “a portrait of the U.S. workforce at the beginning of the New Millennium: a set of charts and related information about subjects ranging from education levels to retirement plans.” Slides are viewable in your browser. The document is also viewable in your browser or downloadable in PDF format. (Source: The link to this document was originally encountered on the HBS Working Knowledge Featured Web Site Recommendation for July 1st)