Saturday, June 29, 2002

Article : The Return of Artificial Intelligence : "Will artificial intelligence ever have any real applications in the business world? Those who have followed the cycles of hype around the technology during the past 20 years can be forgiven their skepticism. Now, however, the AI-development community has generated techniques that are beginning to show promise for solving real business problems involving complex data in dynamic environments—problems such as detecting fraud and automating work flows within and across organizations … Is artificial intelligence right for your business? The technology isn't appropriate for all information problems—but it does solve some of them very well indeed. This article suggests a three-step process for determining whether AI can help your company."
* Go to The Return of Artificial Intelligence, published in The McKinsey Quarterly
Bibliography : Knowledge Management Bibliography : By Herwig Rollett –
March 12, 2002
* 1047 entries
* View in your browser or download in PDF or Postscript format
* Go to the Knowledge Management Bibliography
Book : The Advanced Project Management Office - A Comprehensive Look at Function and Implementation : By Parviz F. Rad and Ginger Levin; Published April 2002 - "The Project Management Office (PMO) is a rapidly emerging concept in project management that has evolved in terms of its application, sophistication, and proven results. Most literature on the subject focuses on a specific facet or purpose of PMO. The Advanced Project Management Office: A Comprehensive Look at Function and Implementation provides an all-inclusive description of the PMO and allows project management professionals to select the features most appropriate and relevant to the issues at hand, while keeping the full PMO picture in perspective. The authors illustrate how the PMO can be used to reduce costs of projects, decrease time to market for new products, increase corporate profits, and ensure project success.This reference covers all aspects of PMO in a format that is easy to read and understand. It discusses the motivations for adopting a PMO, including project performance, project manager competency, the organizational desire to excel, and much more. Both short-term and long-term functions are identified and discussed. WBS-like structures are developed for use in the process of evaluating project performance during the life-cycle of the project. Ideal for senior project management professionals and as an advanced project management training program, the book presents two related models that deal with the evaluation of project performance from the vantage point of the client as well as the project team. With so many industries becoming project team driven, The Advanced Project Management Office will help project managers ensure project success and improve their company's bottom line
* Go to this book at Amazon or
Barnes & Noble
Project : The Rosetta Project : "is a global collaboration of language specialists and native speakers working to develop a contemporary version of the historic Rosetta Stone. In this updated iteration, our goal is a meaningful survey and near permanent archive of 1,000 languages. Our intention is to create a unique platform for comparative linguistic research and education as well as a functional linguistic tool that might help in the recovery of lost languages in unknown futures … We are creating this broad language archive through an open contribution, open review process and we invite you to participate. The resulting archive will be publicly available in three different media: a micro-etched nickel disk with 2,000 year life expectancy; a single volume monumental reference book; and through this growing online archive."
* Go to The Rosetta Project
Tool (Web-based Project Management) : : "a free, online, web-based team project management application that you use with your web browser … created to serve a need for improved project management amongst the members of a team working on the same project. The site is the culmination of an effort to create a system that keeps everyone notified on the status of a project while keeping the mechanics of the project management simple … Users of iTeamwork have called the system pragmatic. It is vital in any project management system to involve the team members to be part of the solution rather than be an obstacle. Most systems require discipline for ongoing reliability. ITeamwork only requires marking tasks as complete for the system to function. Using email notification takes care of other system functions since email is an integral part of everyone's daily activity."
* Go to

Friday, June 28, 2002

Article : Klogging vs. the 11 Deadly
KM Sins :
By Phil Wolff; Published June 26, 2002 - "[Excerpt - Deadly Sin #1] Not developing a working definition of knowledge [Klogging] The best exercise is the one you do. The same is true for KM tools and practices … People klog … It's easier to edit than write. The best way to define knowledge is to start from experience; klogging gives you that experience. More data points loosely scattered."
* Go to Klogging vs. the 11 Deadly
KM Sins

* While you are there, checkout other entries in the klogs section
* Source: Originally encountered on the High Context
(Knowledge Management Archive) weblog
Bibliography : Bibliography on Knowledge Management - Version 5.7, March, 2002 : By Eric Tsui, Computer Sciences Corporation -
"Bibliography sections include:
1. General
2. Ontologies & Corporate Memory
3. Culture
4. Organisational Learning
5. Knowledge Management Tools & Artificial Intelligence Technology
6. Enterprise Information Portal
7. KM Architecture, Processes & Frameworks
8. KM Applications - Architecture, building & town planning
9. KM Applications - Business Processes & Workflow
10. KM Applications - Chemical, mining & oil industries
11. KM Applications - Communications
12. KM Applications - Consulting firms
13. KM Applications - Decision Making
14. KM Applications - Defense
15. KM Applications - E-Business & ERP systems
16. KM Applications - Education, Research & Development
17. KM Applications - Help Desk
18. KM Applications - Human Resources & Learning organisations
19. KM Applications - Innovation Management
20. KM Applications - Intellectual Capital
21. KM Applications - Library & Information Services
22. KM Applications - Medical, Pharmaceutical & Healthcare
23. KM Applications - Legal
24. KM Applications - Marketing, CRM, Personalisation, Business Intelligence & Competitive Intelligence
25. KM Applications - Personal & Peer to Peer Knowledge Management
26. KM Applications - Product Development
27. KM Applications - Quality & Process Management
28. KM Applications - Software development, application & reuse
29. KM Applications - Training & Development
30. KM Applications - Virtual teams & enterprises
31. KM Applications - Others
32. Measurements
33. Web & Intranet for Knowledge Management
34. KM for Small to Medium size Enterprises
35. Communities of Practice, Collaborative tools & User Profiling
36. Industry Reports & Case studies"
* Go to KM Bibliography, posted on the Knowledge Board
Task Force : Digital Opportunity Task Force (DOT Force) : "Addressing the global digital divide … After the Kananaskis Summit [June 26-27, 2002], DOT Force partners will continue to closely monitor the implementation of the various initiatives and ensure proper linkages with other international initiatives in the area of ICT for development. The DOT Force also realizes that the policy discussions are not complete and must continue at the highest levels of government, the private sector and civil leaders if digital divides are to become opportunities. In this context, the DOT Force recognizes that the UN ICT Task Force provides a platform and focal point for establishing strategic direction, policy coherence and coordination, and advocacy in relation to the global agenda on ICT for development."
* Read about recent DOT Force developments
Tool (Bibliographic) : : "Free, Automatic Bibliographic Formatting, Alphabetizing, and Printing … is a website dedicated to helping writers create bibliographies. We realize that at times, looking up all the correct forms of punctuation and order in a bibliography can often be a tedious and timely process. Whether the source may be an encyclopedia, a book with three authors, or an online database, the individual formats can often be confusing. However, at, you don't need to worry about format and punctuation … adheres to the 5th Edition of MLA Handbook for Writers and Researchers, and the 5th edition of the APA Publication Manual."
* Go to
Webcast (Upcoming) : Future Scan Version 5.0 : To be held Wednesday,
July 17, 2002 @ 12:00 EDT - "At the CGE&Y [Cap Gemini Ernst & Young] Center for Business Innovation, we constantly try to identify the economic and social trends that are shaping the current landscape of business. Every six months the CBI Future Scan is updated in order to incorporate new information and opinions. In July of 2002 we are unveiling Version 5.0. We have scanned across the globe, scouring diverse sources of information and speaking with business executives, academics, and other thought leaders on how they saw the habits of consumers, employees, and managers changing in the near future … During the webcast, David McIntosh will discuss these four trends: 1) Loss of Faith in Corporate Leaders 2) Digital Paper Trail Becomes Your Identity 3) Threats Growing Faster That Prevention and Response 4) The Network Knows Where Everything Is … For each of these four trends, we will show the evidence that supports them and examples of companies who are demonstrating these trends or who have already responded to them. We will then share some implications of each trend-the opportunities they present to you, and the threats facing those who are slower to act."
* Go to Future Scan Version 5.0

Thursday, June 27, 2002

Article : Portalculture : By Jim Ericson; June 2002 - "Facing information overload, businesses look to the portal to bring sanity and organization; technology matures, strategy unevolved, cultural issues aplenty"
* Go to Portalculture, published by Line56 – “The E-Business Executive Daily”
* Source: Originally encountered on the McGee’s Musings – TEC924 weblog
Business Plans (of dot coms) : Business Plan Archive : "Help future generations learn from your past experience … The Internet boom and bust of 1996 to 2002 was the most important business phenomenon of the past several decades. In the wake of this historic period, we have an unprecedented opportunity to learn from our past mistakes and successes … To help us learn from history, we are creating the Business Plan Archive (BPA) to collect business plans and related documents from the dot com era. These plans – the “blueprints” that lay out the assumptions and strategies of Internet entrepreneurs – will enable entrepreneurs and researchers to conduct both qualitative and quantitative research … The business plans we collect will ultimately be stored in the Archives and Manuscript Library at the University of Maryland, College Park. We zealously protect the privacy of all contributors and provide them with control over how and when the documents are made accessible."
* Offerings include: About the Archive, Questions and Concerns, Submit Your Business Plan and What We Can Learn
* Sign-up for e-mail updates
* Go to the Business Plan Archive
* Source: Originally encountered on the ResearchBuzz mail list
Seminar (Report) : Towards Common Approaches and Standards in KM : "UNICOM organised a seminar on common approaches and standards in Knowledge Management in February 2002. Objective of the seminar was to present the state of the art in this area, to discuss the issues around KM 'standardisation' and to look into how organisations have implemented KM. Under this framework, we saw on one side presentations about KM standards, and on the other hand KM case studies."
* Presentations/Papers include:
- Common Approaches and Standards, by Frithjof Weber (BIBA)
- The BSI Knowledge Management Guide to Good Practice, by Toby Farmer (BSI)
- BT Approaches to KM, by Paul Riches (BT)
- Creating a Benefit Driven Case, by Trevor Howes (Fujitsu/ICL)
- Towards a KM Standard, by Dominic Kelleher (PricewaterhouseCoopers)
- Implementing a KM Programme, by Robert Daniels-Dwyer (Yell)
* Download Papers (in PDF format) and Presentations (in PowerPoint format)
* Go to Towards Common Approaches and Standards in KM, posted on the Knowledge Board
Tool (Shorten URLs) : Shorlify : "URLs tend to be long. Very long. In fact, they tend to be too long. If you've ever sent or received a long URL into an email message, you may have noticed that it wrapped into two lines or more. This often brakes common behavior, such as clickable links (only part of the URL becomes an 'active' link), and also makes it impossible to copy-and-paste the URL to a web browser in one move. makes URLs shorter, eliminating these problems."
* Go to Shorlify
* Source: Originally encountered on the ResearchBuzz newsletter
Workshop - Online (Transcript) : KM is About Discovering - Coaching is the Enabler : Helen Baxter, Editor of Knowledge Board, chairs the June 13th workshop with Carole Nicolaides, President and Coach at Progressive Leadership - "What do you get asked to coach? … Sometimes, I am asked to coach the knowledge sponsors on their communication style. Sometimes about the direction of the KM project- as an independent advisor. Sometimes to coach the team on how to go about discovering what is most valuable for that company and discover the ‘real knowledge’ the knowledge that will drive the business ..." * Go to KM is About Discovering - Coaching is the Enabler
* While you are there, checkout upcoming Online Workshops at the Knowledge Board

Wednesday, June 26, 2002

Article : Four Keys of Enduring Success - How High Achievers Win : By Martha Lagace; Published June 24, 2002 - "In his [Howard H. Stevenson’s] talk, titled ‘Enduring Success,’ he described research that he and HBS senior research fellow Laura L. Nash are conducting on how high achievers think about success. Success that endures, they are discovering, stems from four particular sources that are often contradictory but all necessary: achievement, happiness, significance, and a legacy … Juggling all four at once is a trick that requires constant practice … Stevenson and Nash believe success is a state of being. It's also a unique combination of satisfactions determined by each individual. It is uneven and unstable; it's never frozen at a moment in time. It is both rational and emotional … What they [successful people] had in common: They seized opportunity as life presented it: ‘They did what they could with what they had,’ he said; They seemed to not have a lot of regrets; they have largely avoided decisions they later regretted; They enjoy the here and now. ‘They were people who get up, look at the sunshine; they look at a sunset and really smile, knowing full well the sunset wouldn't be there in just twenty minutes. They were very happy in terms of what they saw in their life.’ … There are four satisfactions of enduring success, according to Stevenson: Achievement: Do you measure accomplishments against an external goal? Power, wealth, recognition, competition against others; Happiness: Is there contentment or pleasure with and about your life?; Significance: Do you have a valued impact on others whom you choose?; and, Legacy: Have you infused your values and your accomplishments into the lives of others to leave something behind? … Success can prove elusive, Stevenson said, for reasons that include: A mismatch between your values, goals, and beliefs, and your achievement.; Too great a dependency on just one strength; Strengths that don't satisfy your emotional needs; failing to act differently when the context changes; Placing activities in the wrong domain.""
* Go to Four Keys of Enduring Success, published in HBS Working Knowledge
Book : Knowledge Management and Networked Environments - Leveraging Intellectual Capital in Virtual Business Communities : By Alfred J. Beerli, Daniel Diemers and Svenja Falk; Published June 2002 - "Business operates in a universe of knowledge, with information traversing seemingly infinite pathways between management, employees, customers, suppliers, shareholders, authorities, and more. How can companies ensure that the information being shared is relevant, timely, and above all, accurate? The answer to this question comes from the world-recognized experts that have contributed to Knowledge Management and Networked Environments. Featuring luminaries like Accenture's Tom Davenport, as well as leading academics, this book sheds new light on the strategic needs and technological advances that are shaping the way we create, disseminate, and use knowledge — then explains how businesses can stay ahead of the curve by maximizing the power of information. An unparallelled team of experts lends unique and deep insight into one of the most important issues in the eEconomy.
Table of Contents:
Foreword by Thomas H. Davenport / 1. Thomas H. Davenport: Knowledge Management and e-Marketing / 2. Alfred J. Beerli: A Sociological Framework for Information in Virtual Communities / 3. Daniel Diemers: A Sociological Framework for Information Quality in Virtual Knowledge Communities / 4. Simon Grand: Making Sense of the eConomy / 5. Andreas Seufert, Andrea Black, and Georg von Krogh: Competing in the New Economy — Managing Knowledge in Network Environments / 6. Markus Venzin: Innovative Strategic Thinking in the e-Economy / 7. Svenja Falk: Knowledge Management — A Critical Case Study / 8. Thilo Schotte: Knowledge Management and CRM”
* Go to this book at Amazon or
Barnes & Noble
Interview : The Last Great Market - The Challenge of Selling Ideas : "Advertising guru and author of the book, Under the Radar, Jon Bond talks to Focus about the challenge of selling intangible value in the market and the power of ideas behind even the most traditional of brands … topics cover … Putting Intellectual Capital & Marketing Together … Commoditization & Intangible Value … Opposite Sides of the Same Coin … All Great Brands Are Built on a Single Idea … Get the Influencers to Catch Your Virus … Define It, Package It, Market It … Resist the Urge to Mess It Up … Overcoming Obstacles to Get to Market"
* NOTE – Listen to (QuickTime or Real players) or Read (PDF format – at bottom) the interview
* Go to The Last Great Market, published in Cap Gemini Ernst & Young Focus E-zine
Project : Building a Digital Workforce : "the National Policy Association (NPA) … formed the Digital Economic Opportunity Committee (DEOC), a business-union committee to assist in decreasing the digital divide in this country by helping to raise the technical skills of the workforce, including both the higher end information technology sector and the lower skill segment of the labor market in parts of the service sector … Building a Digital Workforce [is an] 18-month project [which] began in January 2001 … Three publications will be developed and issued during the 18-month project to document the findings and recommendations of the DEOC:
Building a Digital Workforce -
- Part 1: Raising Technological Skills - November 2001 – examines the ‘21st Century Labor Problem’ by identifying the IT skills gap and possible solutions for building a digital workforce through lifelong learning
- Part 2: Reaching Out to Underserved Communities - April 2002 - focuses on issues and solutions for overcoming barriers to recruiting and training members of nontraditional labor pools and underrepresented communities to be participants in the new economy
- Confronting the Crisis - Available late June 2002 - The third report will present the DEOC's final findings and recommendations for building a 21st Century workforce, as well as best practice examples and Internet resources"
* Go to Building a Digital Workforce
Tool (Anti-spam) : SpamNet (Beta) : "Cloudmark SpamNet saves you time and frustration by automatically stopping spam. The service is free and easy to use. Spend time reading your email -- not deleting unwanted spam messages … Not only do you protect your own Inbox, but you also shield the entire community from spam each time you block a message. Help others and join SpamNet now … SpamNet is the first collaborative spam reporting network capturing nearly every spam attack around the world in real-time to automatically keep 75 percent of spam out of people's inboxes - a percentage that will improve overtime as the network grows."
* NOTE - SpamNet supports Outlook 2000/XP. Support for Outlook Express coming soon.
* Go to Cloudmark's SpamNet
* Source: Originally encountered on the webcommunities mail list

Tuesday, June 25, 2002

Keynote Address : Warp Speed or Snail's Pace? Pathways into the Future of E-learning Land (Understanding the Potential of Virtual Learning Environments [VLEs]) : By Gilly Salmon; Presented at The Way Forward with VLE's: Lessons Learned on June 24, 2002 - "VLEs are NOT neutral. Like any technology they embed underlying values about teaching and learning, promote certain affordances and reduce other choices. They are of course a considerable investment and therefore hard to change. Talking money, over time training and support requirements are likely to cost much more than the systems and platforms themselves, therefore cultural match is important from the start! … VLEs: What are the issues? … First, most of the providers of platforms are quite small businesses and they frequently combine and regroup. Most of the technology platforms are still in their ‘infancy’. They lack the diversity and capabilities that come with the maturity of technologies. Currently there is no system or platform that has been adopted throughout all levels of education or countries. There is no one technology platform that suits every organisation, discipline or programme. However, after a platform has been chosen, considerable investment goes into setting up the hardware and software, recruiting and training technical staff and solving problems. Therefore platforms become ‘embedded’ in the way the teaching and learning organisation goes about its business and they are difficult and expensive to change. Secondly, contrast the hyped and highly superficial understandings instrinic to VLE developments with the significance that is placed on the role of education, information science and knowledge management in the new economies of the 21st Century (Castells 2001). We’re designing aircraft in flight! Thirdly, uses of the Internet are overwhelmingly instrumental, i.e. related to specific tasks and every day life (Castells). This tends to confound the e-learning strategists since the way people use technological opportunities are horrible unpredictable."
* Read in your browser (HTML format) or download (Microsoft Word format, 64 KB)
* Go to Warp Speed (located in the ‘Papers presented in 2002’ section)
Intelligence (Web) : The Web Intelligence Consortium : "Web Intelligence (WI) is a new direction for scientific research and development that explores the fundamental roles as well as practical impacts of Artificial Intelligence (AI) and advanced Information Technology (IT) on the next generation of Web-empowered products, systems, services, and activities. It is the key and the most urgent research field of IT in the era of Web and agent intelligence … The Web Intelligence Consortium (WIC) is an international organization dedicated to the promotion of world-wide scientific research and industrial development in the era of Web and agent intelligence. The WIC specializes in the development and promotion of new WI-related research as well as technologies through collaborations among world-wide WI research centers and organizational members, technology showcase at WI conferences and workshops, WIC official book and journal publications, WIC newsletter, and WIC official releases of new industrial solutions and standards."
* Go to The Web Intelligence Consortium
Mental Models : Motion Induced Blindness : By Juan C. Dürsteler - "Phenomena like ‘Motion Induced Blindness’ reveal that the brain uses mental models to approach reality. Sometimes these models are in conflict and we don’t see what is in the very front of us ... I propose to you a brief but interesting experiment. Watch the centre point lying between the three yellow dots, trying to concentrate on the movement of the blue dots … If you have a little patience, one, two or even the three yellow dots will disappear in front of your eyes for a while, reappearing from time to time … It seems that the brain has different ‘theoretical models’ about the appearance and nature of the world that surrounds us. Usually sensorial stimuli allow the brain to select one of them, but in certain situations, like the one seen before, several models enter into conflict and the brain cannot decide on only one of them."
* Go to Motion Induced Blindness, published in Inf@Vis! - The Digital Magazine of
Report : The Broadband Difference - How Online Americans' Behavior Changes with High-speed Internet Connections at Home : Published June 23 2002 - "The current debate about broadband deployment and adoption is marked by hope and uncertainty. The hope is that deployment of a high-speed communications infrastructure will bring the telecommunications industry out of its current slump and, more broadly, will stimulate the economy. The uncertainty relates to the pace of consumer adoption of broadband -- that is, whether enough consumers will purchase high-speed service and content to justify investment in broadband networks and applications … This report focuses on the nature of broadband use in American homes. Roughly 24 million Americans (21% of all Internet users) have high-speed connections at home. The Pew Internet & American Life Project's survey of broadband Internet users shows that broadband users spend more time online, do more things, and do them more often than dial-up Internet users. There are three major ways in which broadband users distinguish themselves from their dial-up counterparts. For high-speed home users, broadband lets them use the Internet to: [A] become creators and managers of online content; [B] satisfy a wide range of queries for information, and; [C] engage in multiple Internet activities on a daily basis … The online surfing patterns of high-speed users reveal two values that policymakers, industry leaders, and the public should bear in mind: [1] An open Internet is appealing to broadband users. As habitual posters of content, broadband users seem to desire the widest reach for what they share with the online world. As frequent searchers for information using their always-on connection, broadband users seek out the greatest range of sources to satisfy their thirst for information. Walling off portions of the Internet, which some regulatory proposals may permit, is anathema to how broadband users behave. [2] Broadband users value fast upload speeds as well as fast download speeds. They not only show this by their predilection to create content, but also by their extensive file-sharing habits."
* Read the report in your browser (HTML format) or download it (PDF format, 208 KB)
* Go to The Broadband Difference, published by the Pew Internet Project
* Sign-up for Email Alerts about the release of new reports
Research : Work-Learning Research : "Bringing Research-based Knowledge to the Learning-and-Performance Field … Work-Learning Research helps instructional designers and others create more effect learning interventions … E-Learning must be designed to accommodate the human learning system … The E-Learning Quick-Audit helps designers and evaluators of e-learning"
* Offerings include: Ask a Question, Forthcoming Book, Mission, New Items, Publications, Quick Tips, Quick Tour, Research Exchange and Services
* Subscribe to their e-newsletter
* Go to Work-Learning Research

Monday, June 24, 2002

Article : Managing Your Knowledge - Companies are Coining Intellectual Property : By Eric W. Pfeiffer - "Early this year British Telecommunications agreed to transfer more than 14,000 of its worldwide patents to IPValue Management, a company in Mountain View, California. In exchange for a share of future revenue, IPValue agreed to mine the portfolio to figure out which patents were valuable enough to be sold or licensed. The real news was not so much the deal itself (equity stakes are not uncommon in the patent business) or even the ultimate return British Telecom expected from the mining--a whopping $100 million a year. The real news was IPValue itself: The startup, formed to help companies manage their patents and other intellectual property, is backed by Goldman Sachs and Boston Consulting and headed by Joe Zier, the former head of KPMG's intellectual-property practice. The entrance of such powerhouses into a field dominated by boilerplate patent lawyers is an indication that after years of unfulfilled promises, the business of managing intellectual property may be ripe for new growth and moneymaking."
* Go to Managing Your Knowledge, published in Forbes magazine
* Checkout ipValue Management Inc.
Artificial Intelligence : The Personality Forge : "a truly unique place where you can experience the cutting edge of artificial intelligence. You can build your own AI Personalities and turn them loose to chat with real people and other Bots. See if you can tell who is real! Your bots will remember who they chat with and qualities about them. Then discuss and laugh about your successes in our forums."
* Become a member or enter as a guest
* Go to The Personality Forge
Book : The Heart of Change - Real-Life Stories of How People Change Their Organizations : By John P. Kotter and Dan S. Cohen; Published June 2002 - "The Heart of Change is the follow-up to John Kotter's enormously popular book Leading Change, in which he outlines a framework for implementing change that sidesteps many of the pitfalls common to organizations looking to turn themselves around. The essence of Kotter's message is this: the reason so many change initiatives fail is that they rely too much on ‘data gathering, analysis, report writing, and presentations’ instead of a more creative approach aimed at grabbing the ‘feelings that motivate useful action.’ In The Heart of Change, Kotter, with the help of Dan Cohen, a partner at Deloitte Consulting, shows how his eight-step approach has worked at over 100 organizations. In just about every case, change happened because the players were led to ‘see’ and ‘feel’ the change. In one example, a sales representative underscores a sense of urgency to change a manufacturing process by showing a videotaped interview with an unhappy customer; in another, a purchasing manager makes his point to senior management about corporate waste by displaying on the company's boardroom table the 424 different kinds of gloves that the company had procured through different vendors at vastly different prices. Well written and loaded with real-life examples and practical advice, The Heart of Change towers over other change-management titles. Managers and employees at organizations both big and small will find much to draw from."
* Go to this book at Amazon, Barnes & Noble or Indigo
* See the Interview with Kotter below
Interview : A Brief Q&A with John Kotter – Change - Kotter's Candid Thoughts on "What's Next?" : "Link&Learn: When we heard from you about a year ago, you said that you had reached a point in your life when you were incredibly excited about the future, and you were literally jumping out of bed each day. Can you tell us why... and if you still feel that way?
John Kotter: I'm going through a transition. I'm at a new stage in life in which I'm moving on. If done right, it's exciting, new, and terrific. In a funny way, I'm going through the same thing that many other leaders are going through - I'm questioning things. I've had my Ph.D. for 30 years now, and I've achieved a lot of conventionally ‘good stuff’ in my life. Now I'm questioning, ‘What's next?’ …"
* Go to Kotter's Candid Thoughts, published in the Link&Learn Newsletter from Linkage Incorporated
* See the Book by Kotter above
Tool : Internet Connection Center : "Are downloads taking too long to load--even with a high-speed connection? Does your ISP say 'It's not our problem.'? PC Pitstop's Internet Connection Center can help. This is the place to start to diagnose and hopefully fix connection problems for your home or office system. Our series of diagnostics will help you determine if you're getting optimal performance from your connection. The tools will also help diagnose whether the problem is your modem, your PC, the site you're visiting or your ISP."
* Go to the Internet Connection Center

Sunday, June 23, 2002

Article : Conceptualising Organizational Knowledge as Collective Tacit Knowledge (CTK) : A Model of Redescription : By Dr. Juani Swart and Dr. Annie Pye; April 2002 - "The complexity of the concept of organizational knowledge is reflected in the diversity of its intellectual roots as well as the intricate management challenges implied by this burgeoning body of literature … However, theories of organizational knowledge are often difficult to translate into practice. As a result, various scholars have created taxonomies of organizational knowledge in order to address its complexity … whereas others have argued that taxonomies create illusive divisions and that the true challenge lies in understanding the nature of organizational knowledge … Following the latter argument and drawing specifically on Polanyi’s thesis that all knowledge is rooted in tacit knowledge, this paper makes a case for understanding organizational knowledge through an appreciation of collective tacit knowledge"
* NOTE – The paper is located in the International Conference Papers section
* Downloadable as a 27 page, 295 KB PDF file
* Go to Conceptualising Organizational Knowledge
* While you are there, checkout the other offerings at Tacit Knowing
Information Design : The Alphabet Synthesis Machine : "an interactive online artwork which allows one to create and evolve the possible writing systems of one's own imaginary civilizations. The abstract alphabets produced by the Machine can be downloaded as PC-format TrueType fonts, and are entered into a comprehensive archive of user creations. The products of the Machine probe the liminal territories between familiarity and chaos, language and gesture."
* Go to The Alphabet Synthesis Machine, “created for Art21 and PBS by Golan Levin with Jonathan Feinberg and Cassidy Curtis, the Alphabet Synthesis Machine is a co-production of Art21, Inc., New York City, and The Arts Company, Cambridge, MA“
* Source: Originally encountered in the x-blog mail list
Project : MIT Project Oxygen – Pervasive, Human-centered Computing : "For over forty years, computation has centered about machines, not people … In the future, computation will be human-centered. It will be freely available everywhere, like batteries and power sockets, or oxygen in the air we breathe. It will enter the human world, handling our goals and needs and helping us to do more while doing less. We will not need to carry our own devices around with us. Instead, configurable generic devices, either handheld or embedded in the environment, will bring computation to us, whenever we need it and wherever we might be. As we interact with these ‘anonymous’ devices, they will adopt our information personalities. They will respect our desires for privacy and security. We won't have to type, click, or learn new computer jargon. Instead, we'll communicate naturally, using speech and gestures that describe our intent (‘send this to Hari’ or ‘print that picture on the nearest color printer’), and leave it to the computer to carry out our will … To support highly dynamic and varied human activities, the Oxygen system must master many technical challenges. It must be: pervasive—it must be everywhere, with every portal reaching into the same information base; embedded—it must live in our world, sensing and affecting it; nomadic—it must allow users and computations to move around freely, according to their needs; adaptable—it must provide flexibility and spontaneity, in response to changes in user requirements and operating conditions; powerful, yet efficient—it must free itself from constraints imposed by bounded hardware resources, addressing instead system constraints imposed by user demands and available power or communication bandwidth; intentional—it must enable people to name services and software objects by intent, for example, "the nearest printer," as opposed to by address; eternal—it must never shut down or reboot; components may come and go in response to demand, errors, and upgrades, but Oxygen as a whole must be available all the time."
* Go to Project Oxygen
* While you are there, checkout other offerings at the MIT Laboratory for Computer Science
Report : 2002 Workplace Training Report : June 19, 2002 - "Organizations are facing an array of challenges when trying to educate their workforces today. The changing landscape of business entails not only new and often unfamiliar technology but also the pressure of trying to find new ways to increase profits while cutting costs. In the Workplace Training Survey respondents were asked about basic training techniques used within their organization and how they feel about them. Some interesting trends were revealed: 40% of employees said their companies are not currently using technology to deliver training.; 62% of employees wished their organizations would offer them more training via technology; and, 49% cited flexibility with work schedules as being the most important advantage to participating in technology-based learning."
* Downloadable as a 2 page, 507 KB PDF file
* Go to the 2002 Workplace Training Report, published by Knowledge Anywhere – “Learning solutions that Make a Difference”
Roundtable (Proceedings) : Thirteenth Knowledge Management Roundtable : Convened May 2002 - "The program provided insights into [George Washington University’s] GWU's Institute for Knowledge Management, KM research programs, KM Certification, the Global Forum, and TechCast. Details on how GWU's major research interest integrates today's maze of KM concepts into a coherent whole was provided. Specific research and presentation topics included:
- Organizational Intelligence Project, Bill Halal, Founding Co-Director
- George Washington University's Knowledge Management Framework, Mike Stankosky,Founding Co-Director
- KM Implementation, Steve Newman, PhD Candidate (PBMA-KMS)
- An Economic KM Model, Annie Green, PhD
- Validating a Unified Framework for Knowledge Management, Carolyn Baldanza, PhD
- The Unified Framework for Project , Art Murray, Managing Director
- Applying KM to GWU Project, Ted Rosen, IKM Associate"
* NOTE – Presentations are viewable in your browser and downloadable in PowerPoint format
* Go to the 13th KM Roundtable
* Checkout Previous Roundtables
* Subscribe to the KMCentral list-serv
* You may also be interested in the following offerings on the International Center for Applied Studies in Information Technology (ICASIT) web site: Intro to KM (careers in knowledge management, glossary of KM terms, introduction to knowledge management, KM community profile and myths and realities about KM); KM Tools (capturing and codifying knowledge; web collaboration sites, tools, and articles; Sharing and Leveraging of Acquired Knowledge; and, KM Tools for Creating Knowledge), KM Resources (KM articles, KM companies, KM case studies) and KM in Academia (collection of university-based KM research centers, knowledge management degree programs and sample KM syllabi)