Saturday, June 08, 2002

Article : Eight Technologies That Will Change the World : By Brad Wieners - "What happens when today's tech trends begin to intersect and feed off one another? They'll spawn new fields of knowledge that will transform everything."
* The eight technologies are:
1. The Computer You Wear
2. Fossil Fuels Go Vegan
3. Upgrade to a Better Body
4. The Brain Is the Interface
5. DNA Gets Personal
6. Brute-Force R&D
7. Any Object, on Demand
8. Port-a-Nukes
* Go to Eight Technologies, published in the June edition of Business 2.0
Article : Seeing and Tuning Social Networks : "…[John] Schull's Macroscope Manifesto says we need new instruments that will reveal biological and cultural patterns our senses cannot apprehend … Another perspective came from Valdis Krebs … Using network mapping software, he helps organizations see and then adjust their social networks … The growth of weblogs has created a wave of interest in social network analysis … Clay Shirky gave a wonderful talk on clustering and friendship patterns at LiveJournal … New forms of social software are one of the most hopeful green shoots erupting from a still-bleak technology landscape … A Conversation With Jon Schull …
A Conversation With Valdis Krebs"
* Go to Seeing and Tuning Social Networks
* Source: Originally encountered on the Microcontent News weblog
Learning : Just Learn : "The Just Learn philosophy is that learning and performance improvement are key. e-Learning should complement and add value to your existing training and development strategy - not replace it … when advising on and implementing e-Learning solutions, we use six guiding principles: instructional strategies, integrated approach, cultural fit, chunking, focused evaluation and content, content, content … we believe the next major development in e-learning will be a focussing on the quality of the learning experience … We believe that discussions about which is better - e-learning or traditional training (however you define tradtional training - tutor-led, coaching, mentoring, on-the-job, etc.), are now largely irrelevant. Each method has its' own advantages and disadvantages, and each learner will have their own preference of method used."
* Offerings include: e-Learning, Featured Book, Glossary, Introduction, Knowledge Base, Links, Market News, News, Philosophy, Principles, Recently Published and more …
* Subscribe to their Newsletter and/or review their Archives
* Go to Just Learn
Research Report : Minding the Data :
By Lorraine Cosgrove Ware; Published June 3 2002 - "According to the 230 executives in our survey, the CIO has a key role in developing policy, controlling access and making sure that all employees play by the rules."
* Results are presented in the following areas: Customer Information, Steps Taken to Protect Customer Data, and Setting Policy and Sticking to It
* Go to Minding the Data
* While you are there, checkout the extensive holdings at CIO Magazine, including: Career, CIO Conference, CIO Resources, Current Issue, Newsletter, Opinion & Analysis, and Resources Centers (including one on Knowledge Management)
Tool : Eye Catcher : "Ex'ovision develops and produces videophones which enable eye contact, are easy to use and have high quality image and sound. The Eye Catcher enables natural and effective communications between two people who are geographically distant. Eye contact in video communications makes it possible to exchange emotions and feelings such as trust, confidence, conviction and pleasure, amongst others. The Eye Catcher creates a feeling of being together, a form of 'tele-presence'."
* Go to Eye Catcher
* Source: Originally encountered on
the CoWorking mail list

Friday, June 07, 2002

Article : A Bird's-eye View - Using Social Network Analysis to Improve Knowledge Creation and Sharing :
"A significant, yet often overlooked, component of people's information environments is composed of the relationships that they use to acquire information and knowledge. Social network analysis (SNA) allows managers to visualize and understand the myriad of relationships that can either facilitate or impede knowledge creation and transfer ... In research conducted by the IBM Institute for Knowledge-Based Organizations, we discovered four different relationship dimensions which are important for effective learning. By analyzing and applying these dimensions to important groups of people within an organization, we can improve knowledge creation and sharing."
* Downloadable as a 19-page, 450 KB PDF file
* Go to A Bird's-eye View
Book : The Knowledge Management Toolkit (Online Preview - 1st Edition) :
By Amrit Tiwana - "The only ‘how-to’ guide for building an enterprise knowledge management system! Until now, implementing Knowledge Management (KM) has been like nailing jelly to the wall-but not anymore! The Knowledge Management Toolkit delivers hands-on techniques and tools for making KM happen at your company. You’ll learn exactly how to use KM to make sure that every key decision is fully informed as you build on your existing intranet, data warehouse, and project management investments."
* Go to The Knowledge Management Toolkit, on O’Reilly Safari – Tech Books Online. (use the Preview link to navigate the book; there is also a Subscribe option)
* NOTE: The 2nd Edition will be published in June – pre-order it at Prentice Hall
* Source: Originally encountered on The Shifted Librarian - KM weblog
Discussion Paper : Rethinking Productivity from a Workplace Perspective : "In the global economy … the main source of comparative advantage lies in the strategic use of human resources via the connection of workplace practices and productivity. Most discussions of productivity have been at the aggregate economy-wide level … In contrast, the focus of this report is on the unit of analysis – the workplace – where such productivity related interactions actually take place … An interdisciplinary perspective is taken in this paper, focussing on two interrelated issues: The impact of workplace practices on various outcomes … [and the] Barriers to the adoption and diffusion of ‘best’ workplace practices."
* Download the 73-page 399 KB PDF file
* Go to Rethinking Productivity from a Workplace Perspective, published by the Canadian Policy Research Networks – Their mission is “to create knowledge and lead public debate on social and economic issues important to the well-being of Canadians.” There goal is “to help make Canada a more just, prosperous and caring society.”
Interview : Pay More Attention to Psychological and Social Aspects of the Workplace : "While a great deal of our waking hours are spent at the workplace, there is relatively attention paid to the psychological and social aspects of work and its impact on workers. Terrence Dalton of Health Canada’s Workplace Health bureau spoke to us about the importance and benefits of promoting workplace well-being, and the various challenges in getting these workplace issues on the agenda of policy-makers, business and labour leaders."
* Go to Pay More Attention
* While you are there, checkout JobQuality’s other offerings, which include: Indicators, Newsroom, Resources, Sponsors and Your Job.
* Join their Newsletter
Learning : Socratic Arts (Story-Centered Curriculum) : "bridges the worlds of higher education and corporate education by assisting universities in developing revenue-producing programs to serve the corporate education marketplace and improving the effectiveness of their on-campus programs, by helping corporations refine their training and e-learning strategies, and by fostering university-corporate partnerships for the development of customized degree and certificate programs … Socratic Arts was founded by Roger Schank to build reasonably priced e-learning programs based on a new approach called the Story-Centered Curriculum. The Story-Centered Curriculum represents a dramatic departure from traditional master's degree curricula and many current e-learning offerings."
* Go to Socratic Arts
* Source: Originally encountered on McGee’s Musings – TEC924 weblog

Thursday, June 06, 2002

Article : How to Succeed With Your New Boss : By Michael Watkins; ePublished June 3, 2002 - "We all know it's true: Managing up is as important as managing down. That's especially true when you are starting a relationship with a new boss. HBS professor Michael Watkins discusses the importance of clearly defining goals with your superior."
* Go to How to Succeed, published on the Harvard Business School’s Working Knowledge web site, where you will find "a collection of cutting-edge management information that keeps you at the forefront of today's fast-changing business environment."
(Register and receive e-mail notifications of newly published materials.)
Book (Companion Web Site) :
Linked - The New Science of Networks
(Originally Cited June 3rd) : "This book has a simple message: think networks. It is about how networks emerge, what they look like, and how they evolve. It aims to develop a web-based view of nature, society, and technology, providing a unified framework to better understand issues ranging from the vulnerability of the Internet to the spread of diseases."
* Web site content includes: Bio/Description, Blurbs/Reviews, and Q&A
* The Visual Companion provides an annotated, photographic view of each chapter of the book.
* Go to Linked - The New Science of Networks
Community : PortalsCommunity :
"The Definitive Enterprise Portals Resource … [The] PortalsCommunity: Serves as a catalyst for exchanging strategy, ideas and definitions of Portals technology; Provides interactive peer exchange and networking; Promotes the effective adoption of Portals technology standards; and, Enables leading Portals technology providers to deliver their marketing message to core industry executives."
* Offerings include: Community, Events & Broadcasts, Library, News and Resource Directory
* Free membership available
* Go to PortalsCommunity
eGovernment : Government on the Web : "dedicated to improving knowledge and understanding of
e-government and the impact of web-based technologies on government."
* Offerings include: Access Our Papers, Access Our Reports, and Useful Links
* Two recent Reports:
- Government on the Web II 2002
(1.3 MB PDF)
- Progress in Implementing
e-Government in England in 2002

(2.1 MB PDF)
* A recent Paper:
- Cultural Barriers to E-Government (366 KB)
* Go to Government on the Web, "produced by the LSE Public Policy Group (London School of Economics and Political Science) and the UCL School of Public Policy (University College London)
Interview : The Chief Knowledge Officer as a Source of Business Value : David Hanssen interviews Chris Newell (CKO, Viant) - "The Chief Knowledge Officer can be critical to the success or failure of knowledge management initiatives. David Hanssen's interview with Viant CKO Chris Newell reveals how companies can get the most business value from the role from this relatively new, frequently misunderstood role."
* Download the 9-page, 2.3 MB PDF file
* Go to The Chief Knowledge Officer, posted on the ITtoolbox Knowledge Management Knowledge Base

Wednesday, June 05, 2002

Article : Life On The Internet - Could Blogging Assist KM? : By Amy D. Wohl - "Knowledge Management [KM] offers the possibility of allowing organizations to tap into not just the documents they’ve created, but the expertise of their employees, past and present. Weblogging is interesting because it is a fairly non-intrusive way of allowing workers to share the process by which they seek, analysis, and select information … [Bloggers] … Recently, as I was reading my email, I noticed how much more reliance I was beginning to place on Bloggers whose expertise, topics, and point of view I had grown to trust. Bloggers are those folks who have decided to share their daily web tours with the world (or some part of it) and who post a list of where they’ve been, usually with comments on what they found, why they find it interesting, and perhaps an insight into who the Blogger is (if it isn’t someone very well know with established credentials) … [KM] … plans to implement knowledge management often require prior exercises in changing corporate culture, moving employees from a gatekeeper culture, where knowledge is kept hidden and produced only when it can enhance the employee’s value, to a sharing culture, where knowledge sharing is encouraged and rewarded. It’s this kind of intermediate (and 'squashy') step that makes many executives decide that KM is Document Management, something that can be reduced to numbers and Return on Investment dollars ... [Blogging + KM] what if we took the technology that allows Bloggers to quickly annotate their journeys through the web with information about the whys and wherefores with a KM system that allowed their organizational colleagues to use the weblogs as a source of expertise?"
*Go to Could Blogging Assist KM?, at Knowledge Board
Article : What's an Archeologist Doing at a Design Firm? : By Alexandra Mack; ePublished May 2002 - "Why it matters: The only way to understand the work you are supporting is to see it; Learning to interview like an anthropologist leads to better customer data and better designs; Looking at work artifacts like an archeologist reveals important work practices"
* You can ‘discuss' the article on their message board - Rendezvous
* Go to What's an Archeologist Doing at a Design Firm?, published by InContext – “customer centered design … creative solutions for people who use them”
Book (‘Interactive’) : Art, Design and Visual Thinking : By Charlotte Jirousek - "The course is divided into four segments. All of these segments are intended to show how we think and communicate in visual, non-verbal ways:
1. The language of design: Principles and elements of design. How to analyze design, and think critically about it in an objective way.
2. Media of design and the fine arts: How materials and techniques define what we can do in art and design
3. The evolution of visual language in the modern era: Recent history of design (Interior design and fashion) and fine arts; how they relate, and how they have affected how we see.
4. Non-western approaches to art and design: Since this course is primarily taught from the point of view of Western (Euro-American) design philosophy, in this multicultural era we need to be aware of other approaches to visual thinking."
* Go to Art, Design and Visual Thinking, materials that support the delivery of an in-person course at the New York State College of Human Ecology Cornell University
eSociety (eDemocracy) : e.thePeople : "the digital town hall for the [US] nation. In cooperation with over 1,000 sites around the Internet, e.thePeople promotes intelligent and diverse discussion and political action … E The People is operated by the Democracy Project, a nonprofit organization aimed at creating of citizen-centric public spaces on the Internet ... As explained in our statement of purpose, we believe that the Internet has tremendous potential to improve civic participation."
* Content is organized into the following ‘spaces’: Conversations (“connect with your neighbors”), Letters (“connect with your government”), Petitions (“organize for change”), Polls (“see where you stand”)
* Go to e.thePeople
Intellectual Property : Cut-and-Paste Can Be Sticky : By Michael S. Overing - "… I have no doubt that there are many examples where a portion of a site’s content has been copied and used by another site. Really, the aggrieved owner doesn’t have a lot of choice but to file suit, particularly if it involves infringement by a competitor ... I’ve frequently recommended that Web sites use a prominent ‘terms and conditions’ section to set forth the site’s general policies and to reduce the likelihood of drawing a lawsuit … You think no one will file suit over terms and conditions statements or frequently asked questions that you lifted from another Web site? Guess again."
* Go to Cut-and-Paste Can Be Sticky
* While you are there, checkout Online Journalism Review’s other sections – Business, Ethics, Law, Technology, Workplace, etc.
* Subscribe to the OJR Newsletter
* P.S. - I’m working on a set of ‘Terms & Conditions’ – hopefully, ‘Fair Use’ applies here.

Tuesday, June 04, 2002

Book : The Leader's Edge - Six Creative Competencies for Navigating Complex Challenges : By Charles J. Palus and David M. Horth; Published May 2002 - "outlines the six distinct but interrelated "Creative Leadership" competencies; paying attention, personalizing, imaging; serious play, collaborative inquiry, and crafting. What makes these competencies so compelling is they are not usually thought of as being helpful to managers. As the authors explain, these competencies reflect serious aspects of human behavior that can actually improve management functioning. For each competency, the authors define the activities necessary to carry it out and provide illustrative examples."
* Go to this book at Amazon, Barnes & Noble or Indigo
Article : Moore's Law and the Conundrum of Human Learning :
"Four authors with diverse backgrounds in teaching, learning, and information technology in higher education discuss six topics relating to the human capacity for learning and the radically expanding growth of computational power."
1. Constellations for Learning, by Charles Kerns (1.12 MB)
2. The Right Train at the Right Station, by Howard Strauss (369 KB)
3. Teaching as Coaching: Helping Students Learn in a Technological World, by Newton Smith (659 KB)
4. Needed: Creative Teaching and Commitment, by Phillip D. Long (500 KB)
* Go to Moore's Law and the Conundrum of Human Learning (520 KB file), which outlines the 6 topics (questions). Then, follow the links to the work of the 4 authors. Published in the May/June issue of EDUCAUSE Review.
* NOTE: All articles are downloadable as PDF files.
Community : :
"the Internet's only vertical community for business rule professsionals"
* Content is organized into the following categories: Commentary, Discussions, Diversions, Features (articles, case studies, interviews, opinions and theories), Resources (associations, publications, support, technology and training) and Special Offerings (BRS RuleSpeak and Rule Management MetaModel.)
* NOTE: Registration is free and required to access resources.
* Go to
* Checkout the Business Rules Journal.
Governance : Institute On Governance : "Effective governance through thought and action … From our perspective, governance comprises the traditions, institutions and processes that determine how power is exercised, how citizens are given a voice, and how decisions are made on issues of public concern … The Institute concentrates its work around specific knowledge areas, including: Aboriginal Governance, Accountability and Performance Measurement, Board Governance, Building Policy Capacity, Technology and Governance, and Youth and Governance … In each of these areas, we undertake a diverse range of activities, including research and analysis, advisory services, professional development, conferences, workshops and study tours."
* Content is organized into the following categories: About Us, Knowledge Areas, Learning Centre, News, and Publications.
* Go to the Institute On Governance
* Subscribe to their e-Bulletin.
Network : ManyWorlds : "the knowledge network for business thought leaders"
* Read articles on Futures, Innovation or Strategy.
* Their current Special Highlights are: ‘Designing for Value’, ‘The Now Economy’ and ‘Frontiers of Innovation'
* Content (Resource) categories include: Articles, Books Conferences, Multimedia, Presentations, Tools and White Papers.
* Go to ManyWorlds
* Source: Originally encountered on the Onepine Updates weblog

Monday, June 03, 2002

Book : Linked - The New Science of Networks : By Albert-László Barabási; Published in May 2002 - "In Linked, Barabási, a physicist whose work has revolutionized the study of networks, traces the development of this rapidly unfolding science and introduces us to the scientists carrying out this pioneering work. These "new cartographers" are mapping networks in a wide range of scientific disciplines, proving that social networks, corporations, and cells are more similar than they are different, and providing important new insights into the interconnected world around us. This knowledge, says Barabási, can shed light on the robustness of the Internet, the spread of fads and viruses, even the future of democracy. Engaging and authoritative, Linked provides an exciting preview of the next century in science, guaranteed to be transformed by these amazing discoveries."
* Go to this book at Amazon or
Barnes & Noble.
eZines (Free Access Until June 6th) : Journals of the Week :
+ Team Performance Management – "Work teams represent a widely utilised form of organising that is spreading to companies and agencies around the world. The shift to team-based working requires changes in all of the other parts of the organisation, including measurement, rewards and compensation, the management system, the information system, etc. Team Performance Management will help you to successfully implement and develop work teams through its mix of case studies, application papers and reviews of theories and techniques."
+ Strategy & Leadership –
"Covers the broad range of strategy and long range planning, Features significant, unique articles and case studies that tackle strategic management, Long range planning, planning philosophy, methodology and practice, Performance improvement, Management science, Behavioural science, Human resource issues, Knowledge economy, Economic, social, political and technological trends and forces, Tips and tools."
* Go to the Journals of the Week, provided by Emerald.
Information Exchange : OntoWeb : "Ontology-based information exchange for knowledge management and electronic commerce … Currently computers are changing from single isolated devices into entry points into a worldwide network of information exchange and business transactions. Support in data, information, and knowledge exchange is becoming the key issue in current computer technology. Ontologies will play a major role in supporting information exchange processes in various areas. They will enable the semantic web which provides on-line access to large volumes of information and knowledge based on machine-processable semantics of data … In consequence, there is a large interest in these topics from various sites. Different research communities develop their subject into this direction; many commercial agents encounter the economical potential of the topic and many funding agencies are willing to provide significant support for its development. Still the different communities are scattered and have not yet found enough interactions to fully employ the potential of this new technology. It is the delighted goal of the OntoWeb network to bypass communication bottlenecks between these various and heterogeneous interest groups. As first steps into this direction, we set up a homepage (url), a mailing list (url), and organized an European workshop coordinating projects proposals for the next open calls of the European Union IST funding."
* Content is organized into the following categories: Deliverables, Joint Collaboration, Mail Lists, Mission Statement, Participants, Project Management, Publications, Special Interest Groups, and Workshops.
* Go to OntoWeb
* While you are there, checkout the cross-links to,, and
Interview : Understanding -- and
Using -- Uncertainty :
With Hugh Courtney, author of 20/20 Foresight -
"In our changing economy, many executives continue to use a strategy toolkit designed for yesterday's more stable marketplace. As a result, business processes emerge that neither manage the risks nor take advantage of the opportunities that arise in highly uncertain times. In 20/20 Foresight: Crafting Strategy in an Uncertain World (Harvard Business Press), Hugh Courtney argues that executives must move beyond the outdated 'all or nothing' view of strategy. He offers this alternative: Understand the level of uncertainty you are facing, and you will make better, more informed choices."
* Go to Understanding -- and Using -- Uncertainty
* While you are there, checkout the rest of the June 2002 issue of Unisys Corporation EXEC On-line Journal.
* You can also access the Archives and/or sign-up for e-mail notifications for new issues.
Technology : NASA Television
(Dial-up or Broadband) : Watch the launch of the Space Shuttle – Live!
* Use the Shuttle Countdown Status web site to determine the launch date and time and then wonder over to
NASA Television and watch.
* NOTE: Your browser must have the Windows Media Player installed.

Sunday, June 02, 2002

eZine : Image & Data Manager : The March/April 2002 issue contains a couple of articles on knowledge management:
+ The value in knowledge, by Kim Sbarcea – “One KM advocate [Verna Allee] seeks to shift focus from what knowledge is to how we learn and create knowledge, and how this impacts business.”
+ Share Nicely, People, by Alicia Camphuisen – “Collaboration is as much about understanding how knowledge does and can move around the business as knowing the technology's ins and outs.“
* While you are there, Search the archives for other knowledge management articles.
Network (Expression of Interest) : Knowledge Angels : "The European Knowledge Management Forum is anticipating the 6th Framework Programme by setting up an 'Expression of Interest' for a Network of Excellence, called Knowledge Angels (KA) … KA has the ambition to implement a radically new type of European Network of Excellence in the area of Intangibles & Knowledge-based Work. Learning from the experiences gained in a variety of clustering activities and thematic networks in the 4th and 5th FP, and in particular by learning lessons from one of its most prospering communities, the European Knowledge Management Forum, KA wants to support a new way of researching KM in Europe. In order to create an integrating effect, the network's principles will be to: build on smart relationships; act as a living system; to be open, transparent, excellent; to think big."
* Go to Knowledge Angels, posted on Knowledge Board
Technology (and Law) : National Center for Technology & Law (The Tech Center) : "part of the George Mason University School of Law in Arlington, Virginia, is a forward-looking research center and think tank that examines the relationship of the existing legal framework to the rapidly evolving information-based economy."
* Content is organized into the following categories: Current News, History and Mission, Programs and Activities, Recent News and more.
* Subscribe to The Tech Center Wire newsletter
* Go to The Tech Center
Report : Social Network Analysis - Tracing Relationships : By Peter Andrews - "The relationships between people follow distinct principles and patterns. Our connectedness affects the work we do, the choices we make and the things we know. Though still largely academic, social network analysis (SNA) is entering the mainstream thanks to better analytical tools, visualization, complementary technologies and data availability. Uses for SNA include: better knowledge management, building defenses against the spread of computer viruses, segmenting markets and perpetrator identification."
* Downloadable as an 8-page, 125 KB PDF file.
* Go to Social Network Analysis, published by IBM Global Services Consulting
White Papers : Team Leadership / Virtual Management : "Group Jazz draws on an eclectic array of fields and sources for theories, practices, and approaches to designing and facilitating environments and experiences for high performing groups. These include: Environmental psychology, movie production, group dynamics, cognition and learning, socio-technical design, organization development, living systems theory, sociology, creativity, sports, and jazz performance."
* Checkout these papers:
(Downloadable in PDF format)
+ The Virtual Team: Strategies to Optimize Performance
+ How Online Social Networks Benefit Organizations
+ Managing Virtual Teams
+ Developing the Team’s Communications Strategy
+ Team Effectiveness Strategies
+ Choosing Media for Team Communication
+ Ten Key Elements for Team Leaders to Manage
+ Managing Distance Learning: New Challenges for Faculty
* Go to the White Papers