Saturday, May 25, 2002

Book : The Change Monster - The Human Forces that Fuel or Foil Corporate Transformation and Change : By Jeanie Daniel Duck; Published April 2001 - "Change is a monster that can’t be slain, but it can be made less ferocious. In The Change Monster tells stories from more than 20 years experience that have taught her what successful change looks like, what it feels like to live it, and the central lesson that change requires liberal daily doses of courage ... Duck has organized her insights around the Change Curve, a map of the highs and lows of groups trying to work together differently. Seeing it, a General Electric vice president said,
‘I feel like someone who’s been suffering for years with an unknown ailment and finally got a clear diagnosis.’ Duck writes as a confidant who knows how that vice president feels and a practitioner that can help readers understand the treatment." (Go to The Change Monster)
Article : Sex Differences in the Brain : By Doreen Kimura - "Men and women differ not only in their physical attributes and reproductive function but also in many other characteristics, including the way they solve intellectual problems. For the past few decades, it has been ideologically fashionable to insist that these behavioral differences are minimal and are the consequence of variations in experience during development before and after adolescence. Evidence accumulated more recently, however, suggests that the effects of sex hormones on brain organization occur so early in life that from the start the environment is acting on differently wired brains in boys and girls. Such effects make evaluating the role of experience, independent of physiological predisposition, a difficult if not dubious task. The biological bases of sex differences in brain and behavior have become much better known through increasing numbers of behavioral, neurological and endocrinological studies." (Go to Sex Differences in the Brain, published in the June 2002 edition of Scientific American)
Community : BookCrossings : "Read and Release … The ‘3 Rs’ of BookCrossing ...
[1] Read a good book (you already know how to do that);
[2] Register it (along with your journal comments), get a unique BCID (BookCrossing ID number), and label the book;
[3] Release it for someone else to read (give it to a friend, leave it on a park bench, donate it to charity, ‘forget’ it in an airliner seatback pocket, etc.), and get notified by email each time someone comes here and records journal entries for that book. And if you make Release Notes on the book, others can Go Hunting for it and try to find it!"
NOTE: Registration is required.
(Go to BookCrossings)
eZine : : The companion web site to the print version of the monthly magazine. "a comprehensive presenter's resource providing instant access to up-to-date information on technology and techniques for effective communication." Offerings are organized into the following categories: Buyer’s Guide; Creation; Delivery; Resources; and Technology. Checkout the Current Issue and apply for a free subscription. Subscribe to the weekly newsletter. Participate in a Poll. (Go to
Information Design : TouchGraph : "provides a hands-on way to visualize networks of interrelated information. Networks are rendered as interactive graphs, which lend themselves to a variety of transformations. By engaging their visual image, a user is able to navigate through large networks, and to explore different ways of arranging the network's components on screen."
4 Tools are available: Dynamic Graph Layout; GoogleBrowser; LinkBrowser; and WikiBrowser. (Go to TouchGraph)

Friday, May 24, 2002

Article : Leveraging Knowledge Management Across Strategic Alliances : By Salvatore Parise and Lisa Sasson - "Alliance building has several stages, and the manager who leverages his organization's knowledge through each stage creates the foundation for a successful partnership." Download the 13 page, 192 KB PDF file. (Go to Leveraging Knowledge)
Knowledge (Management) : : "This site provides information on: The background of Knowledge Management: a definition and brief history; The issues of implementing Knowledge Management; Knowledge Management tools, techniques and technologies; The future of Knowledge Management and the technologies required to support it; and Links to other great sources of Knowledge Management information." Offerings include: Background, Contacts, Definitions (under development), For Beginners (under development), Futures, KIN Briefs, KM History, KM Links (under development), People, Processes (under development), PSA (Professional Service Automation), Search, Technologies and Universities. (Go to
Knowledge (Media) : NetAcademy on Knowledge Media : "The term knowledge medium refers to an information network with semi-automated services for the generation, distribution, and consumption of knowledge … In the post-industrial era, the success of a corporation depends upon its intellectual capabilities more than upon its physical assets. The capacity to manage organizational knowledge -- and to convert it into useful products and services -- has become the critical executive skill … Given these exciting changes, it is our primary interest to contribute to the development of knowledge media and to apply our research results to the current and coming requirements of business practice." Content is organized into the following categories: Contents (Activities, Partnering, Publications and Theory); General Overview; Participant & Contributors and What’s New. Go to NetAcademy on Knowledge Media. (While you are there, checkout the other NetAcademies – Business Media, Communications Management and Media Management)
Knowledge (Network) : Knowledge & Innovation Network (KIN) : "KIN assists organisations in enhancing their Knowledge Management practices by focusing on key behavioural issues … KIN is an industrial forum associated with Warwick Business School that has been established to facilitate knowledge sharing and networking between practitioners and business school researchers … KIN's research programme has been created in co-operation with its members and reflects current issues affecting their KM strategies and projects. A common issue is the growing requirement to provide a sound business case for any projects and activities associated with the management of knowledge in large organisations. A further issue currently prioritised by many KM practitioners is the need to broaden the scope of KM projects from their narrow IT focus to embrace management practices, team work and incentives." Content is organized into the following categories: About [the KIN], Activities, Approach, Current Projects and Membership. Membership is currently priced at £7,000 p.a. (Go to the Knowledge & Innovation Network) Source:
(See above)
Knowledge (Technologies) : Advanced Knowledge Technologies (AKT) : "The mission of the Advanced Knowledge Technologies consortium is to identify where we can, and invent where we must, the next generation of technologies for organisations to create, manage and extract value from their knowledge assets, and to integrate these technologies to show a complete approach to the knowledge life cycle … Managing knowledge is a challenge, or, better, a series of challenges. The AKT view sees knowledge management as an attempt to meet six challenges, those of acquiring, modelling, retrieving, reusing, publishing and maintaining knowledge, fundamental bottlenecks that need to be overcome and around which AKT's research agenda is focused." Follow the links at the bottom of their page for detail descriptions of the six challenges (and related project papers). Go to AKT. Source:
(See above)

Thursday, May 23, 2002

Article : Untangling the Future : By Paul Saffo - "Technologies never move in straight lines. They wander. They cross-pollinate. And they create opportunities you'd never expect." Make sure to download the Technology Road Map (a 42 KB PDF file). Go to Untangling the Future, published in the June 2002 issue of Business 2.0. (You may also want to checkout Paul Saffo’s website – currently ‘under repair’ - and/or the Institute for the Future, where he functions as a Director.)
Community : hp e-Inclusion : "our mission is to close the gap between the technology-empowered communities and the technology-excluded communities on our planet by making it profitable to do so" (Go to hp e-Inclusion) Source: Originally encountered in the May 22nd issue of Leverage Points
Conference Proceedings : Navigating the Future of Knowledge Management : Held April 29 to May 2, 2002 - "APQC's 7th Knowledge Management Conference … featured some of the best KM practitioners and senior executives from around the world. They conducted sessions on how knowledge management initiatives have enhanced processes and produced measurable results within their organizations."
25 presentations are viewable in your browser and/or downloadable in PowerPoint format. (Go to Navigating the Future of Knowledge Management)
eZine (Update Alert) : New Issue of – ASK Magazine : Volume 8, May 2002. First cited in the May 7th edition of SynapShots. (Go to ASK Magazine)
Tool (Modeling) : At Any Rate - How Fast Can You Grow? A Strategic Systems View of Business Growth : By Bill Harris, May 2002 - "We created ‘At Any Rate’ in order to accomplish two objectives:
1. To enhance the rigor and quality of dialogue about important topics (e.g., the deficit, crime, education, global warming)—many of which have national or international impacts.
2. To increase the level of systems thinking capacity in the world by providing a tool for both teaching and demonstrating how such skills may be applied to everyday issues."
Offerings include: About (the model and authors), Archive (of other models), Dialogue (discussion forum), Feedback, Get (the model and reader), Related Links, and Resources. NOTE: Instructions for downloading the Model and the Reader appear at the bottom of the article. (Go to At Any Rate) Source: Originally encountered in the May 22nd issue of Leverage Points

Wednesday, May 22, 2002

Book : Building a New Foundation for Innovation - Results of a Workshop for the National Science Foundation : By Eric V. Larson and Irene T. Brahmakulam; Published in 2002 - "The National Science Foundation created the Partnerships for Innovation program in 2000. This report synthesizes workshop discussions regarding innovation and sustainable partnerships between universities, industry, and government, and participants' strong endorsement of an expanded NSF role promoting these activities." Chapter 3 may be of particular interest - Innovation: From the Creation of Knowledge to National Well-Being (which includes: From Knowledge to Innovation; From Innovation to Wealth; From Wealth to National Well-Being; and Conclusions). Download the book in sections or purchase a print copy.
(Go to Building a New Foundation for Innovation, published by Rand.)
Conference Notes : Emerging Technologies 2002 : Held May 13 to 16, 2002. Go to the Conference Notes, prepared by Andy Oram of the O’Reilly Network. (Also checkout the Official conference site for extensive coverage.)
Culture : The Silicon Valley Cultures Project : "is a fifteen year ethnographic study of the cultures living and working in the hi-tech communities of Silicon Valley. Beginning in 1991, Drs. Charles Darrah and J. A. English-Lueck, professors at San Jose State University, California, developed a collaborative research project that is investigating the Silicon Valley culture area. This region is a laboratory for research into high technology communities due to its robust and varied industrial base, the use of information technologies, organizational innovations, and its broad cultural diversity … The Silicon Valley Cultures Project is the guiding theoretical framework which joins several ethnographic research projects studying diverse aspects of life in Silicon Valley." Offerings include: Findings; Links; Media; Next; Overview; Papers; and Student Research. Download a PDF excerpt of ‘cultures@siliconvalley’, recently published by Stanford University Press. (Go to The Silicon Valley Cultures Project)
Source: Originally referenced in the Scout Report
Standards : Information Society Standardization System (CEN/ISSS) : "The mission of CEN/ISSS is to provide market players with a comprehensive and integrated range of standardization-oriented services and products, in order to contribute to the success of the Information Society in Europe." Offerings include: Agreements; Download Area; Events; Major Current Activities; New Workshops; News; and Special Projects. Checkout the Workshop on Knowledge Management - being held on June 24th in Brussels - “that will develop a ‘European guide to Good Practice in Knowledge Management’, which will describe how to implement Knowledge Management successfully within an organization, giving specific attention to SMEs.”
(Go to CEN/ISSS)
Storytelling (Digital) : Five Elements of Digital Storytelling : "We hope to establish some clarity about the terminology used by detailing five different elements encapsulating the major components of online storytelling:
1. Relationship: between the content and the user of the content
2. Action: movement of the content or required on the part of the user
3. Context: placement of the content in relation to other materials
4. Media: the forms of media used in the content set
5. Communication: interaction between the creator and/or the user(s)”
“We are developing ‘best practices’ lists providing examples of stories and information that use various combinations of conditions. We hope these examples will serve to inspire further exploration on the part of content developers … We are developing a research agenda to test and measure user reaction to use of different combinations of conditions … We are also creating a resource list of research reports and papers addressing various aspects of online storytelling … Ultimately, our goal is to help create new understandings of which conditions make the most sense to use when you are trying to inform, entertain, influence, or engage an audience.” Offerings include: Elements Chart; Elements Coding Sheets; and PowerPoint Presentations.
(Go to Five Elements)
Source: Originally referenced in the May 21st edition of OLDaily

Tuesday, May 21, 2002

Article : Conversation as Experiential Learning : By Ann C. Baker, Patricia J. Jensen and David A. Kolb - "Increasingly, the power of conversation in learning and making meaning interactively from experience is being recognized. Yet, the theoretical foundation for experiential learning at the interactive, conversational level is yet to be developed. The primary intention of this article is to begin to expand the existing theory of experiential learning at the social, interactive level of conversation." While you are there, checkout other Organizational Learning offerings (use the navigation panel on the left), like Perspectives (Articles, Book Reviews and Concepts) and Links - provided by the Program on Social and Organizational Learning (PSOL) - “an interdisciplinary academic unit within the School of Public Policy at George Mason University aimed at developing an understanding of ‘social learning,’ the way knowledge comes to be discovered and conveyed in social systems and organizations.”
Go to Conversation as Experiential Learning. Source: Originally referenced on the elearningpost mail list
Audio : A Question Of Leadership : Babson College Professor Cohen answers important questions ror leaders today - "Recounting the many changes that we have seen in society and business in recent years we are forced to constantly reassess what we know about leadership and our role in business. This month professor Cohen answers questions from our readers on important issues for leaders today.”

1. Is forceful, visionary, and emotional leadership more effective than careful, analytical, cerebral management? The EQ vs' IQ issue
2. What are the problems that can occur and the symptoms to watch for when an organization experiences a major change in leadership styles
3. Companies are increasingly operating as a network of allies and partners bound by shared gains and dependent on each other for independent roles. How does this more dependent external environment effect leadership challenges, styles and tools. How can leadership extend itself outside its own company to have influence on the companies in its alliance network?
4. Will there be new skills and tool sets that leaders need to master for successful leadership in the 21st century? Which older leadership skills will leaders need to reemphasize and sharpen for the 21st century?

1. In the corporate entrepreneurship environment is it advantageous to have a leader as opposed to a manager at the helm?
2. For many employees a coaching relationship is a marked change from any method they've experienced in the past. How does a manager open the subject of wanting to coach someone? Certainly it must be a relationship desired and agreed to by both parties. How do you ask if their interested? How do you start this all up?
3. Many firms have a very diverse base of employees extending across several countries and cultures. Managers must often team with or manage people across this wide range. Are there cultural differences we need to be aware of in leading? What are some of the major issues and what guiding principles should we be aware of in handling leadership across cultural differences.
4. Leaders often find themselves faced with a balancing act of having to describe the bare facts of what exists today verses the picture of change which can be achieved in the future. Too much of either ingredient can cause the leader to loose support. How much should a leader communicate? How do you balance the mix and stay true to the facts?

NOTE: The Real Player browser add-on is required. (Go to Part One and Part Two to hear Professor Cohen’s responses.)
Book : Managing Intellectual Capital - Organizational, Strategic, and Policy Dimensions : By David J. Teece; Published in May 2002 - "considers how firms can exploit technological innovation and protect their intellectual capital while staying ahead of the competition. He provides theoretical frameworks as well as practical advice, looking in particular at the organizational structures most likely to support innovation, and how managerial decisions and strategy affect the division of the gains." Table of Contents: Part I: Introduction / Chapter 1: The Knowledge Economy and Intellectual Capital Management // Part II: Foundations / Chapter 2: Impact of Market Structure and Organizational Factors on Innovation / Chapter 3: Governance Modes and Technological Innovation / Chapter 4: Decision-making Processes and Technological Innovation (with Bercovitz and de Figueiredo) / Part III: Applications to Management and Strategy // Chapter 5: Market Entry Strategies for Innovators / Chapter 6: Imitation Strategies for Owners of Complementary Assets / Chapter 7: Outsourcing Strategies for Innovators / Chapter 8: Understanding the Licensing Option (with Peter Grindley and Edward Sherry) // Part IV: Public Policy / Chapter 9: Antitrust Analysis in High Technology Industries (with Mary Coleman) / Appendix / a) The Semiconductor Industry (with Peter Grindley) / b) The Glass Industry and the Pilkington Float Process (with Ed Sherry and Peter Grindley). (Go to this book at Amazon or Barnes & Noble)
Conference Proceedings : Towards Building a Knowledge Society - The Role of NGOs : Held January 16-18, 2002 in Dhaka, Bangladesh - "The knowledge & information revolution is radically changing not only the lives of individuals, but also the manner in which institutions operate. Organizations including companies, non-profit groups, professional organizations, schools and colleges must reconsider how they operate internally and how they relate to one another at a local, national and international level." Go to Towards Building a Knowledge Society, presented by the Bangladesh Friendship Education Society (BFES) – “a non-government development organization based in Bangladesh.”)
Strategy / Identity (Real-time) : LEGO Serious Play (for Adults) : "A passionate and practical process for building confidence, commitment and insight … Models, metaphors and imagination at work … an innovative process that uses LEGO bricks and play as a means to enhance business performance. Based on research that shows that the learning that happens during 'play' produces a deeper, more meaningful understanding of the world and its possibilities, LEGO Serious Play is a quick, practical and effective process that can work for everyone within the enterprise. Participants come away with skills to express themselves more effectively, to engage their imaginations more readily, and to approach their work with increased confidence, commitment and insight." (Go to LEGO Serious Play)

Monday, May 20, 2002

Book : Loyalty Rules! : The companion web site to the book by Fred Reichheld. "Based on extensive research into companies from online start-ups to established institutions … Loyalty Rules! argues that loyalty is still the fuel that drives financial success - even, and perhaps especially, in today’s volatile, high-speed economy - but that most organizations are running on empty. Why? Because leaders too often confuse profits with purpose, taking the low road to short-term gains at the expense of employees, customers, and ultimately, investors. In a business environment that thrives on networks of mutually beneficial relationships, says Reichheld, it is the ability to build strong bonds of loyalty - not short-term profits - that has become the 'acid test' of leadership … Providing tools for implementing the timeless principles of loyalty in a volatile economy, Loyalty Rules! is a practical guidebook for taking the high road in business - the only road that leads to lasting success." Offerings include: Applying Loyalty to Your Business, Loyalty Acid Test, Loyalty Library, and The Loyalty Effect.
(Go to Loyalty Rules!)
Future : Future Facing : "Using the latest trends, developments and issues to predict life in the future" Offerings include: Art, Articles, Books, Links, Headlines and a Message Board. Subscribe to their free eZine.
(Go to Future Facing)
Insights (Business) : Organizational Learning and Knowledge Management : Current Offering include: Communities of Practice: Making the most of intellectual capital / Corporate learning: Blurring boundaries and breaking barriers / Articulating and integrating innovation in business / Can your customer hear you? The noise can be deafening. Go to Organizational Learning and Knowledge Management. Sign-up to receive complimentary Executive Briefs. (While you are there, checkout the broad range of Executive Briefs, Executive Tek Reports and The Business of e-business - A non-IBM View in the Insights index, presented by IBM Global Services.)
Presentation (Web-based) : Business in the Knowledge Era – Trends 1989 - 2001 : "In 1989 I [Karl-Erik Sveiby] made 30 predictions about the Knowledge Society in the book Kunskapsledning (the first book with 'Knowledge Management' in its title). A group of students at Hanken Business School in Helsinki tested the assumptions against hard data. The findings were reported at the Knowledge Summit in Tampere 6 May 2002. The answer is a YES; the Knowledge Society is progressing more or less according to the predictions, albeit with eight of 21 predictions not coming true (yet) and nine predictions not possible to test properly." Go to Business in the Knowledge Era. You should also checkout Karl-Erik Sveiby’s web site Sveiby Knowledge Management. Content includes: Library, News, Products and Services, and The Toolkit. Karl-Erik Sveiby is a pioneer in the field of KM and says that his “working life has been a journey of unlearning”.
Webinars : Human Capital Live! : "Features renowned thought leaders discussing trends and ideas critical to any organization looking to improve the performance of its people … offers participants a unique look at behind the scenes developments, works in progress, and new ideas that are currently being explored by noted innovators … The objective is to showcase leading-edge thinking and involve the audience in engaging discussions and debates on human capital topics that can make a difference in the way people do business in today's uncertain economic climate." NOTE: Registration is required; and “Attendance is limited to maintain interactivity.” Go to Human Capital Live!, hosted by Brook Manville, Chief Learning Officer, Saba - “In The Knowledge Economy, Human Capital Is Your Most Critical Asset.” Be sure to checkout their Current (e.g., Jay Cross and Clark Quinn - Applied Meta Learning - Improving Individual and Organizational Capability) and Archives (e.g., Tom Davenport - Baking Knowledge into Work: Improving Knowledge Worker Productivity and Effectiveness) sections. While you are at Saba, checkout their Whitepapers.

Sunday, May 19, 2002

Article : Helping Knowledge Management Be All It Can Be : By Mark Horwitch and Robert Armacost for the Journal of Business Strategy – May 1 2002 - "The Army's growing list of knowledge victories now helps business executives understand that, properly managed, knowledge management (KM) may indeed help them run their businesses better." Go to Helping Knowledge Management Be All It Can Be. While you are there, checkout Bain & Company’s other Publications: Bain Classics, Hot Topics, In the News, and Written by Bain (Articles, Books, Results Briefs, and Strategy Briefs)
Source: Originally encountered on McGee's Musings - TEC924 weblog. Also checkout McGee’s Musings – Knowledge Management weblog
Community : Communities Online : "aims to address issues of sustainability, regeneration, social inclusion and healthier economies by focusing on the use of new communications technologies in communities and neighbourhoods … Communities Online is a not-for-profit registered company which exists to harness the potential of information and communications technology for the benefit of all." Offerings include: Events, Network, News and Resources.
(Go to Communities Online)
Book : E-Moderating (By Gilly Salmon): The companion website to the book.
"E-moderators are the new generation of teachers and trainers who work with learners online … This book will provide you with support in thinking through your online teaching, for your topic, your subject, your organisation, your programme, your teaching practice and your learners ... This is the way to take part and shape the future of teaching and learning online – through the actions of the e-moderators." Table of Contents: PART 1: Concepts and Cases; Chapter 1: What is e-moderating?; Chapter 2: A Model for CMC in education and training; Chapter 3: E-moderating qualities and roles; Chapter 4: Training e-moderators; Chapter 5: E-moderators and the participants’ experience; Chapter 6: E-moderating: the key to the future of online teaching and learning; and PART 2: Resources for Practitioners. Offerings include: a 5-step Diagram, Exercise, Extracts, Online Training, People, and Resources for Practitioners.
(Go to E-Moderating) Source: Originally posted on the e-mint mail list
Intellectual Property (Sharing) : Creative Commons : "is a non-profit organization founded on the notion that some people would prefer to share their creative works (and the power to copy, modify, and distribute their works) instead of exercising all of the restrictions of copyright law ... We want to make it easy for people to find works that are in the public domain or licensed on generous terms." Content is organized in the following categories: About Us, Concepts, FAQs, News, and Technology. (Go to the Creative Commons)
Source: Originally referenced on xblog. While you are there, checkout the rest of XPLANE - The Visual Thinking Company – especially their XPLANATiONS
Storytelling : Organizational Storytelling : "Since the time of humans sitting around the campfire swapping stories about the day's hunt, we've traded the pictures and sequences of the day with those who will listen. The narratives share more than the context and details of the day--who, what action happened, and the outcome or direct lessons from the story. They share values, beliefs and attitudes. Sometimes told once and sometimes repeated to the point of legend, stories teach us, show us, change us and move us to action." Offerings include: Articles and Papers, Book Reviews, Directory, Events, More Web Sites, and Stories. Subscribe to the Storytelling in Business mail list.
(Go to Organizational Storytelling)