Saturday, May 18, 2002

Article : Supporting Pioneering Leaders as Communities of Practice - How to Rapidly Develop New Leaders in Great Numbers : By Margaret J. Wheatley –
“Do you ever stand back and try to see the big picture, the view from 50,000 feet of what's going on in organizations, communities, the world? From up there, how would you describe these times? Is it a time of increasing economic and political instability, of growing divisiveness and fear, of failing systems and dying dreams? Is it a time of new possibilities, of great examples of hope, of positive human evolution, of transformation? Are we succeeding in solving major problems, are we creating more? Is it any of these things, is it all of these things? … It's important to think about how we answer this question, because that answer affects our choice of actions. If we think that, generally, things are working, that at present we're going through a difficult but temporary downturn, then we don't question current systems or their operating assumptions. Instead, we work hard to revive and improve them. We support initiatives and programs focused on process improvements, developing present systems to work more effectively and more efficiently." Go to Supporting Pioneering Leaders. While you are there, checkout the rest of her Articles and her Books & Tapes. Margaret J. Wheatley is the author of ‘Leadership and the New Science’ [1992], which is “credited with establishing a fundamentally new approach to how we think about organizations.” Her latest book is ‘Turning to One Another: Simple Conversations to Restore Hope to the Future’ [2002].
Information Design : CensusScope : "Your Portal to [USA] Census 2000 Data … an easy-to-use tool for investigating U.S. demographic trends, brought to you by the Social Science Data Analysis Network (SSDAN) at the University of Michigan. With eye-catching graphics and exportable trend data, CensusScope is designed for generalists and specialists … Zoom in and out of geography at levels: US, States or Metro Areas, and Counties within States ... [Census Trend Charts include:] Population Growth, Population by Race, Multiracial Profile, Age Distribution, and Household & Family Structure … [Demographic Maps include:] Most Common Race, Hispanic Population, Asian Population, Native Hawaiians and Pacific Islanders, African-American Population, American Indian Population, Non-Hispanic White Population, Multiracial Population, Dominant Generations, Nuclear Families, Unmarried Partners, and An Aging Population … States Ranked by Rate of Population Growth ... CensusScope was designed, developed, and programmed by Bill Abresch, Megan Cook, Samuel Saks, and other associates of SSDAN." (Go to CensusScope)
Source: Originally referenced on the ResearchBuzz mail list
Interview : Etienne Wenger - Knowledge Management Takes Community Spirit : "Knowledge management will never work, according to thinker Etienne Wenger, until corporations realize it's not about how you capture knowledge but how you create and leverage it." Go to Knowledge Management Takes Community Spirit. Published May 15 2002 in CIO Insight, from Ziff Davis Media. While you are there, checkout these sections: Case Study, Legal, Management, Research, Strategy, Technology, and Whiteboard) Source: Originally referenced in the Online Community Report mail list
Research Group : Knowledge Management Research (KMR) : “We are driven by a desire to create new and powerful ways to structure and communicate information in order to support its exformation into knowledge and transmutation into understanding. Our problem domains include educational, industrial as well as administrative settings … Our research centers around a structured information architecture that we call a Knowledge Manifold. A KM is constructed by conceptual modeling of a specific knowledge domain in order to capture its underlying thought patterns in the form of context-maps." Offerings are organized into the following categories: Collaborations, Degree Projects, People, Publications, Research, Seminars, and Tools. Go to Knowledge Management Research, part of the Centre for User Oriented IT Design (CID) in Sweden.
Webcast (Free, Interactive 2-Day Event) : Global Speech Day : To be held May 21st and 22nd 2002 - "Speech recognition, text-to-speech and speaker verification technologies are changing the way companies interact with their customers. Global Speech Day is … dedicated to exploring the applications, uses and technical aspects of these powerful technologies. Global Speech Day participants will experience how the power of speech is transforming the way businesses communicate with their customers and how consumers can interact with their electronic devices."

DAY 1 Agenda:
(with Online Chats inter-dispersed)
* Opening Keynote: "The Dynamic Speech Industry: Advancements. Opportunities. Results"
* Customer Luminary Panel: "Speech Solutions that Mean Business"
* "R.O.I., R.O.I., R.O.I. Speech Gains: Innovative Perspectives on ROI Results"
* Real Companies, Real Results, Real Solutions: Customer Profile
* "It's All About the Caller"
* "Speech in Automotive, Mobile Device and Set-Top Box Markets"
* The Industry Leaders Panel: Dynamic & Interactive Executive Panel on "Solutions, Customers and the future of Speech"
* Analyst Experts Panel: "Look Who's Talking, Trends in Speech Technologies...the Adoption, the Success, the Promise"

DAY 2 Agenda:
* Technology Day Opening Keynote: "The Force of Technology: Possibilities, Innovations and Advancements from Today to Tomorrow"
* "Key Industry Standards for Speech Technologies": An Interactive Panel
* "The Science Behind Successful Caller Experience"
* "Application Framework and Tools to Build Dynamic, Successful and Powerful Applications" - Partner presentations
* Open Hosting Environment - Emerging Alternatives for Delivering Speech Solutions in a Hosted Environment.
* Telco Panel: "Enhanced Services, Profitable Speech Applications"
* Technology Day Closing Keynote: "SpeechWorks Technology Vision…The Power of Tomorrow"

(Go Register for Global Speech Day, presented by SpeechWorks - “the leading provider of over-the-telephone automated speech recognition solutions, is redefining the way the world communicates over the phone”)

Friday, May 17, 2002

Benchmarking Study : Successful Knowledge Management Strategies - Screening Survey Analysis : "in the last quarter of 2001 we were promoting a Benchmarking Project on the subject of Knowledge Management, the purpose of which was to identify potential Good Practice in Knowledge Management (KM) and identification of the 'KM State of Play' across Europe … we promised to send you a complimentary copy of the results of the Screening Survey, managed according to the European Benchmarking Code of Conduct … [This process will allow] you to compare your position in relation to other potential Good Practice organisations in a safe, anonymous environment with confidentiality guaranteed. It will also, hopefully provide you with useful data to support your case internally for the importance of Knowledge Management." Downloadable are: “A PDF document which details the contents of the analysis including an Executive Summary (529kB) and an Excel file which contains the numerical data from the screening Survey including bar charts (153kB) ” (Go to Successful Knowledge Management Strategies) Source: Originally referenced in the KnowledgeBoard mail list
Book (Chapter) : A Design for a Group Memory System Using Ontologies : By Chris Kimble et al for ITtoolbox Knowledge Management – “Outlines the concept of an Organisational Memory and discusses a high-level conceptual taxonomy that could be used in an Organisational Memory System which is based on a form of knowledge representation used in Artificial Intelligence: Ontologies." Downloadable as an 11 page, 86 KB PDF file. Go to
A Design for a Group Memory System Using Ontologies
. Checkout more of Chris Kimble’s work at the Department of Computer Science at the University of York, UK. )
eZine : Knowledge Management and Information Technology : Volume III, Issue 1, February 2002 of Upgrade, the European Magazine for IT Professionals – Guest Editors: Christopher Lueg and Xavier Alamán - Table of Contents:
* Useful References on Knowledge Management, by Xavier Alamán;
* Introduction - Knowledge Management and Information Technology - Relationship and Perspectives, by Christopher Lueg;
* Knowing is a Human Act, Richard McDermott;
* The Paradox of ‘Knowledge Management’, by Jacky Swan and Harry Scarbough;
* State-of-Practice of Knowledge Management Systems: Results of an Empirical Study, by Ronald Maier;
* Enabling Distributed Knowledge Management: Managerial and Technological Implications, by Matteo Bonifacio, Paolo Bouquet and Paolo Traverso;
* Knowledge-Assisted Reverse Engineering of Virtual Work Processes, by Robert P. Biuk-Aghai, Simeon J. Simoff and Ingrid Slembek;
* Data Mining of Collaborative Virtual Workspaces: The ‘Space-Data-Memory’ Framework, by Simeon J. Simoff and Robert P. Biuk-Aghai;
* Communication-oriented Computer Support for Knowledge Management, by Volkmar Pipek and Markus Won;
* Some Critical Remarks in Favour of IT-Based Knowledge Management, by Reinhard Riedl;
* Knowledge Management in a Law Firm, by Cristina Rodríguez Morcón, Javier Díez-Hochleitner, José Pérez García, Juan Alberto Sigüenza Pizarro;
* SINTAGMA: From Information to Knowledge, by Joaquín Bastos Amigo;
* IT Tools for Knowledge Management: A Study of the Current Situation, by Ruth Cobos, José A. Esquivel and Xavier Alamán; * Knowledge Management: A Trip Round Europe, by Fabián García Pastor;
* Efficient Management of Multilingual Electronic Conferences, by Daniel Pimienta, Catherine Dhaussy.
Download the complete Issues – a 77 page, 2.6 MB PDF file – or download articles individually. (Go to Knowledge Management and Information Technology) Source: Originally posted on the IKMF mail list
Intelligence (Swarm) : Swarm Intelligence (SI) : "is the property of a system whereby the collective behaviours of (unsophisticated) agents interacting locally with their environment cause coherent functional global patterns to emerge. SI provides a basis with which it is possible to explore collective (or distributed) problem solving without centralized control or the provision of a global model." Offerings include: Demonstration Applets; Groups; Introductory Links; People; Presentations; Publications; and Software. (Go to Swarm Intelligence, organized by Tony White, a Senior Researcher in the Systems and Computer Engineering Department of Carleton University)
Interview : Dr. Rosabeth Moss Kanter - Part 1: Challenge the Pattern and Learn the Five F's : "[ibiz] You've said that in order to challenge the prevailing organizational wisdom, leaders need to develop ‘kaleidoscope thinking’ ... [Kanter] The way a kaleidoscope works is: a set of fragments forms a pattern, but the pattern isn't fixed. You can shake it, twist it look at it from a new angle, that's how our minds work. It's a style of thinking that says you can challenge the pattern ... [Kanter] The five F’s are:
[1.] “Focused: It's important to focus on your areas of greatest strength”
[2.] “Fast: You can't have bureaucracy get in the way.”
[3.] “Flexible: You need an organization in which people can work smoothly across different departments, different levels of the company.”
[4.] “Friendly: You need to work through partners.”
[5.] “Fun: If it's not fun, nobody is going to want to do it“
Dr. Rosabeth Moss Kanter, named one of the ‘50 Most Powerful Women in the World by The Times of London, is a Harvard Business School professor who specializes in business strategy, innovation, and the management of strategic and organizational change." Go to Challenge the Pattern. (While you are there, checkout the interview Archive – with more than 100 interviews.)
Source: Originally listed on the Onepine Updates blog - on May 15, 2002

Thursday, May 16, 2002

Article : The Rules of Innovation : By Clayton M. Christensen, published in the June 2002 edition of Technology Review - "The management of innovation today is where the Quality Movement was 20 years ago, in that many believe the outcomes of innovation efforts are unpredictable. The raison d’être of the venture capital industry is belief in the unpredictability of new businesses. A few ventures will succeed; most won’t, the VCs say. They therefore place a portfolio of bets, extracting premium prices for their capital in order to earn the high return required to compensate for the risk that unpredictability imposes. I believe, however, that innovation isn’t random. Every undesired outcome has a cause. Those outcomes appear to be random when we don’t understand all the factors that affect successful innovation. If we could understand and manage these variables, innovation wouldn’t be nearly as risky as it appears … The good news is that recent years have seen considerable progress in identifying important variables that affect the probability of success in innovation. I’ve classified these variables into four sets: (1) taking root in disruption, (2) the necessary scope to succeed, (3) leveraging the right capabilities and (4) disrupting competitors, not customers." Go to The Rules of Innovation. (Clayton M. Christensen is the author of the widely-acclaimed book ‘The Innovator’s Dilemma’. You may want to also checkout and/or Innosight, his professional services firm.)
Community : Ryze – Business Networking : "a site devoted to helping you extend your business network. You can find interesting people and connect with them, through common interests, shared friends and so on. The site includes things like an events calendar, a message board, private messaging facilities, home pages / profiles and a contact manager ... All of the basic features are free, enough to keep you occupied for hours and hours! We also have some advanced features and search capabilities that are available for a few dollars per month." After you register, you are transported to your ‘Room’ (your personal webpage), which includes: listings of your ‘Haves’ and 'Wants’; your demographics (optional) - Title, Company, Industry, Interests, Previous Employers, etc.; A Guestbook that visitors can sign; Friends (links to other members); Tribes (groups you belong to – in beta test); and any custom content you desire. To take full advantage of Ryze you may want to upgrade from a Free membership to a Gold membership - US $9.95/month. (Go to Ryze) Source: Originally referenced on the webcommunities mail list
eJournal : Journal of Storytelling and Business Excellence : Published by the Storytelling Foundation International - "New writings about storytelling and leadership and management." Current articles include: Using Stories To Spark Organizational Change, by Stephen Denning; The Three Imperatives: A Design for Creative Awareness in Putting a Story Together, by Art Kleiner; Entering the Bardo: Stories of Mergers and Takeovers, by William Noonan, Ph.D.; The Role of Stories in Knowledge Management, by Rudy Ruggles; Storytelling and Corporate Communication, by Alanson Van Fleet, PhD; How is Business Like a Story? Using Narrative Structures to Create a More Successful Organization, by Richard Stone; and Change the Story, Change the Business Outcome, by Mary Lou Simmermacher; Go to the Journal. You may also be interested in visiting the following author’s sites: Stephen Denning, Art Kleiner, Rudy Ruggles, and Alanson Van Fleet
Policy (Learning) : A Policy for Continuous Learning in the Public Service of Canada : Announced May 15, 2002 - Effective May 1, 2002 - "The objective of this learning policy is to build a learning culture in the Public Service and stimulate, guide and promote the development of the Public Service as a learning organization committed to the lifelong learning of its people. The Public Service of Canada recognizes that this is critical to fulfill its mission as a national institution in the knowledge age, to maintain the trust of those it serves, to support the career goals of its employees, and to achieve results for Canadians ... The [8] Commitments in this policy represents a broad consensus within the federal government of the principles and the actions required to build the foundation of a learning culture. Organizations may undertake initiatives that go beyond these specific commitments." The News Release emphasizes that “Knowledge is the unifying thread for all innovations to services to Canadians … Only by having employees who are highly knowledgeable can the federal government better deliver the high quality services that Canadians expect." (Go to the Continuous Learning Policy)
Research Report : Human Capital Index® - Human Capital As a Lead Indicator of Shareholder Value : "While the state of the economy is largely uncertain, demographic trends are not. There is no doubt that the labor shortage will continue well into the next decade and that superior HR practices are a key to attraction, retention and more and more, business outcomes. It is also a certainty that executives will now, more than ever, look to HR to justify expenditures and demonstrate the economic value of an organization’s people practices … Our second Human Capital Index study allowed us to compare one set of companies at two points in time to analyze the correlation. The results are in and they are dramatic … The overriding message: If a company’s goal is to improve shareholder value, a key priority must be its approach to human capital." (Go to the Human Capital Index®, published by Watson Wyatt - a company that “combines human capital and financial expertise to deliver business solutions that drive shareholder value”)

Wednesday, May 15, 2002

Article : 25 Rules for Leaders : By Linda Tischler - "Fast Company's recent RealTime San Diego generated a remarkable collection of ideas, tools, and inspirational advice. Here are 25 of the smartest insights that we took away from the event." Go to 25 Rules for Leaders. While you are there, checkout the other Leadership items - Be a Virtual Leader, It’s Your (Leader) Ship and The Leader of the Future - and/or the contents of the June 2002 issue of FastCompany
Article : Why Don’t You Want What I Want? The Three Faces of Resistance : By Rick Maurer (based upon his book with the same title) - "There’s a one-word reason most ideas never see the light of day: Resistance … By understanding the resistance that is getting in the way of your ideas, you can turn opposition into support … learn how to recognize and address the three most common types of resistance … Level 1 resistance—‘I don’t get it.’ … Level 2 resistance—‘I don’t like it.’ … Level 3 resistance—‘I don’t like you.’" Go to Why Don’t You Want What I Want? at Business Know-How. (You can purchase the book at Amazon, Barnes & Noble, or Indigo)
Book : Invisible Advantage - From Innovation to Reputation - How Intangibles are Driving Business Performance : The companion website to the book by Jon Low and Dr. Pam Cohen Kalafut, "[who] explore the profound degree to which ‘intangible assets’ are defining corporate value and driving decision making in all areas. The authors estimate that fully one-third of an organization's value is derived from elements that can't be seen, such as quality of leadership, strategy execution, reputation, and innovative culture. Invisible Advantage is a decoder ring to the intangibles economy--identifying the twelve "measures that matter" [Leadership, Strategy Execution, Communication & Transparency, Brand Equity, Reputation, Alliances & Networks, Technology & Processes, Human Capital, Workplace Organization & Culture, Innovation, Intellectual Capital, and Adaptability] for any business today and outlining the new rules by which managers must play in order to attract the most talented employees, profitable customers, collaborative partners, and aggressive investors." Go to the Invisible Advantage companion site, which offers: a Diagnostic (“Rate your firm's performance in managing intangibles by answering the following 25 multiple-choice questions.” – registration required); Intangible Valuation (Downloadable research materials that contributed to the book - Decisions that Matter, Managing the Success of the IPO Transformation Process, Measures that Matter, Measuring the Future Conferences, Issue 7 of the Perspectives on Business Innovation Journal and the Value Creation Index); and a Discussion Board. You can purchase the book at Amazon or Indigo
Conference Proceedings (Video) : Möbius Leadership Forum 2002 : "On April 11 & 12, Möbius Leadership Forum gather[ed] current and future business leaders for a major new conference about leadership, values, and spirituality. Participants explore[d] questions about the relationship between our inner lives of values and/or spirituality and our outer lives of leadership in our businesses, communities, and world. Möbius Forum feature[d] world-renowned educators, CEOs, and on-the-ground business managers as speakers and participants" Available videos include: "The Soul of Leadership" a Keynote Speech by Deepak Chopra; “Leadership Without Easy Answers” a CEO Roundtable with Bill Pollard and Firoz Rasul; "The Market as God" with Alan Dershowitz and Harvey Cox; "Money, Media, and Morality" with Gary David Goldberg and Rick Kaplan; "Walking the Tightwire: Balancing Work and Family" with Rabbi Shmuley; Boteach and Myra Hart; "Entrepreneurship: Managing during Startup Mania" with Zia Chishti, Jim Sharpe, and Greg Slayton; "Can Spirituality Drive Success?" with Robert Glassman, Ricardo Levy, and Tony Schwartz; "Genomics: Where does Science End and Ethics Begin?" with Philip Clayton and Kevin Davies; and "Prophets and Profits: Values in Investment" with Amy Domini and Prof. Sam Hayes. NOTE: The Real Player browser add-on is required. Go to the Video Archive.
NOTE: Make your selection from the panel on the left. (In case you are wondering – “A Möbius Strip is a band of paper where the outer and inner edges are joined together in a continuous and seamless link. This is a metaphor for the relationship, potential conflicts, and possible opportunities between our inner life of values and outer life of leadership.”)
Information Design : Powers of 10 : provides a context for exponential notation, taking you on an incremental journey from 10 to the power of +23 (e.g., 10 million light years away from earth) to 10 to the power of –15 (e.g., 1 fermi - face to face with a single proton). "each picture is actually an image of something that is 10 times bigger or smaller than the one preceding or following it. The number that appears on the lower right just below each image is the size of the object in the picture. On the lower left is the same number written in powers of ten" (Go to Powers of 10)

Tuesday, May 14, 2002

Article : Bleak Future Painted For KM Projects : By Shane Schick (with files from Jennifer Brown), Published April 26, 2002 - "Mistrust and intangible returns are impeding knowledge management's growth within Canadian enterprises … Analysts and users at this year's Conference Board of Canada's Knowledge Management conference painted a dire picture of project failure, which they said has given knowledge management a bad name" (Go to Bleak Future) Source: Originally posted on the IKMF mail list
College Program (Proposal) : Capturing Business Opportunities Through Market Knowledge Management : Babson College - “corporate customers are telling us that there are new skills that must be developed to help managers generate competitive advantage. Among these we are hearing a need for improvements in the way managers capture and use Market Knowledge. As a result of this feedback we are planning a new program on this subject … You, our readers, are out on the front lines of change, and we would appreciate your review of this subject and any insight you can provide on the value of the subject within your firm and any suggestions about program structure and delivery.” (Here is your chance to become involved in program design. Review the Program proposal and tell them What You Think)
Colloquium Proceedings : Self-Organized Complexity in the Physical, Biological, and Social Sciences : Colloquium held February 19, 2002 – Papers include: Self-organized complexity in the physical, biological, and social sciences; Fractal dynamics in physiology: Alterations with disease and aging; Allometric scaling of metabolic rate from molecules and mitochondria to cells and mammals; Proteins: Paradigms of complexity; Turbulence in nature and in the laboratory; What might we learn from climate forecasts?; "Waves" vs. "particles" in the atmosphere's phase space: A pathway to long-range forecasting?; Positive feedback, memory, and the predictability of earthquakes; Unified scaling law for earthquakes; Self-organization in leaky threshold systems: The influence of near-mean field dynamics and its implications for earthquakes, neurobiology, and forecasting; Predictability of catastrophic events: Material rupture, earthquakes, turbulence, financial crashes, and human birth; Self-organization, the cascade model, and natural hazards; Complexity and robustness; Natural variability of atmospheric temperatures and geomagnetic intensity over a wide range of time scales; Wavelet analysis of shoreline change on the Outer Banks of North Carolina: An example of complexity in the marine sciences; Self-organized complexity in economics and finance; Random graph models of social networks; and Scaling phenomena in the Internet: Critically examining criticality. (Go to the Proceeding page. Read the papers in your Browser, download PDF files, or purchase a Print copy. Published by the National Academy of Sciences)
eZine : ASK Magazine : Academy Sharing Knowledge (ASK) – The NASA source for project management – The March edition includes: A ‘Sweet 16’ Of Rules About Teamwork; Activation Energy; Hot Meetings; How I Love the 80 Percenters; Keeping the Deal; My Big Wall; Teaming with Possibilities; The Join-up Meeting; Sounds Like Team Spirit; The Idyllic Workplace; and Willpower. Go to ASK Magazine. The eZine is also downloadable in PDF format. (While you are there, checkout these resources: Articles & News, Best Practices, Bookstore, Calendar, Forums, Teams, and Technology)
Web Cast (Free) : Invisible Advantage: How Intangibles Are Driving Business Performance : Two dates: 1] For North America / Europe: Wednesday, May 15, 12:00 EDT / 16:00 GMT / 18:00 Paris; 2] For Asia-Pacific: Thursday, May 16, 12:00 GMT+8 (Hong Kong) - Presented by co-authors Jonathan Low, CBI Senior Research Fellow, and Pam Kalafut, President of Cohen Kalafut Associates, LLC. "Drawing from their extensive research in corporate valuation, strategy, and consumer behavior, Jonathan Low and Pam Cohen Kalafut estimate that fully one-third of an organization's value is derived from elements that can't be seen, such as brand equity, strategy execution, reputation, and innovative culture. Ideas and relationships: these are the new currency of the economy-and their influence on decision-making can now be quantified ... From leadership to communication, technology to human resources, the authors identify twelve 'measures that matter' and convincingly demonstrate the bottom-line implications of investing in (or ignoring) each of them. Achieving, and then sustaining, a competitive edge will depend on how well you and your company balance all twelve factors. Highlighting the most innovative strategies of organizations around the world, the authors present strategies for succeeding in the age of intangibles, and propose an ambitious agenda for reforming the ways in which corporate performance is recorded and evaluated". NOTE: You must Register in advance. Make sure to Test your browser for compatibility in advance of the web cast. ‘Invisible Advantage’ is published by Perseus and will be available in bookstores in June 2002.

Monday, May 13, 2002

Bibliography : Bibliography on Communities of Practice : "References are grouped by category and, within each category, classified by 'degree of centrality' to the topic of Communities of Practice. The purpose of this list is to help you get a sense of the scope (completeness) of the field and save you effort (choose your trajectory through the material wisely)" Categories include: About this resource; Communities in organizations; Communities of practice in other areas; Communities of practice and technology; General Introduction; Related fields; Resources for Communities of Practice and practitioners in the field; and Underlying theory. (Go to the Bibliography)
Book : Information Technology Research, Innovation, and E-Government : Published by the National Academy Press in 2002 - "While a number of other reports have addressed the significant challenges in better deploying today's technologies in government, this committee's final report distinguishes itself by focusing primarily on the relationships between IT research and government IT applications. Its recommendations are intended to foster connections between IT research and e-government innovation and to help catalyze the involvement of IT researchers in defining and realizing e-government programs." Read it Online for free or purchase a Print copy. (While you are there, register and setup a Personal Agent and receive e-mail notifications of new releases)
Conference Paper : Effects of Four Computer-mediated Channels on Trust Development : By Bos, N.D., Olson, J.S., Gergle, D., Olson, G.M., & Wright, Z – Published in the Proceedings of CHI 2002 - "Abstract: When virtual teams need to establish trust at a distance, it is advantageous for them to use rich media to communicate. We studied the emergence of trust in a social dilemma game in four different communication settings: face-to-face, video, audio, and text chat. All three of the richer conditions were significant improvements over text chat. Video and audio conferencing groups were nearly as good as face-to-face, but both did show some evidence of what we term delayed trust (slower progress toward full cooperation) and fragile trust (vulnerability to opportunistic behavior)" Downloadable as a 6 page, 177 KB PDF file. Go to this Paper at the Collaboratory for Research on Electronic Work – CREW - a research unit within the School of Information (SI) at the University of Michigan. (While you are there, checkout SI’s other Research: Community Technology, Cultural Heritage, Digital Libraries, Digital Preservation, Education and Youth, Information Economics, and Other Collaboratories - including: The Collaboratory on Technology Enhanced Learning Communities, and The Learning Collaboratory)
Toolkit (Community) : Online Community Toolkit : Content is organized into the following categories: Building Community; Case Studies; Content, Guidelines, Marketing; Courses; Facilitation; Small Business and Online Community. Go to the Toolkit. (While you are there, checkout their Online Community Resources, arranged in the following categories: Community Design Resources; Cyber Activism, Cybercommunications Resources; Cyber Democracy, Community Networks and Advocacy; Cyberculture & CyberArts Resources; Listservs; Online Community Musings; Online Facilitation and Hosting; Other Assorted Articles; Social Community Sites; Software and Hardware – Articles; Software and Hardware - Platform Providers; and Virtual Teams/Remote Work. Hosted by Full Circle Associates - “Communications, Planning, and Internet Solutions For a Changing World”)
Video (Leadership) : Dynamic Leadership in Turbulent Times : "In the aftermath of September's terrorist attacks on New York, two of the region's leading CEOs share their experiences and insights on how their companies coped with this tragedy. Charles Lee, Chairman & Co-CEO of Verizon Communications and Arthur Ryan, Chairman, CEO & President of Prudential Financial also deal directly with issues of corporate ethics and transparency for investors and employees after the Enron scandal." NOTE: The Real Player browser add-on is required. Go to Dynamic Leadership. (While you are there, checkout the Show Archive and/or the CEO Library of recommended books – all part of the CEO Exchange, a PBS program hosted by Jeff Greenfield and excusively underwritten by ATKearney)

Sunday, May 12, 2002

Book : The Project Management Scorecard, Measuring the Success of Project Management Solutions : "Today, almost every industry requires employees to manage multiple projects with competing priorities, critical deadlines, and unexpected interruptions—rendering everyone a project manager in some respect … Return on Investment (ROI) remains one of the most challenging and intriguing issues facing human resource development and performance improvement professionals … The authors’ step-by-step approach allows you to begin the ROI process immediately." Table of Contents: “Project Management Issues and Challenges; The Project Management Process; Project Management Solutions; The Project Management Scorecard; How to Measure Reaction and Satisfaction; How to Measure Skill and Knowledge Changes During the Project; How to Measure Implementation, Application, and Progress; How to Capture Business Impact Data; How to Calculate and Interpret ROI; Identifying Intangible Measures of a Project Management Solution; Monitoring the True Costs of the Project Solution; How to Isolate the Effects of the Project Management Solutions; How to Convert Business Measures to Monetary Values; Forecasting ROI: How to Build a Business Case for the Project Management Solution; How to Provide Feedback and Communicate Results to the Client; and Overcoming Resistance and Barriers to the Project Management Scorecard.” (Go to this book at Amazon, Barnes & Noble or Indigo)
Dialogue : The Dialogue to Action Initiative : "Dialogues are powerful, transformational experiences that lead to both personal and collaborative action. Dialogue is usually deliberative, involving the weighing of various options and the consideration of different viewpoints for the purpose of reaching agreement on action steps or policy decisions … The mission of the Dialogue to Action Initiative is to promote the dialogue process by providing a central location on the web for information and resources of interest to the dialogue community as a whole." Offerings include: Dialogue for Change, Dialogue Leaders Discussion List, Organize a Dialogue, Resources & Links and Updates. (Go to The Dialogue to Action Initiative)
eJournal : The Innovation Journal : "is an independent Internet-based Journal devoted to sharing ideas and discussion of public sector innovation. It includes both peer reviewed and non-peer reviewed articles and books, case studies, book reviews, and news. It also keeps you up to date on upcoming seminars, publications, and other sites. It monitors innovation in government, innovation awards, and posts the schedule for the Innovation Salon ... [It] is also a forum for exchange of imaginative ideas readers wish to share” (Go to The Innovation Journal)
Governance : The Policy Governance Model : "John Carver’s Policy Governance model is the world’s only complete, universal theory of governance—a conceptually coherent paradigm of principles and concepts (not of structure). The model enables boards—as 'servant-leaders' of shareholders, public, members (or other 'ownership' equivalent)—to ensure that organizations achieve board-stated goals and conduct themselves with probity" Offerings include: Calendar, Forums, Publications, Resources, Services and an explanation of The Model. NOTE: Membership is required to access the Resources. (Go to The Policy Governance Model)
Information Design : An Atlas of Cyberspaces : "This is an atlas of maps and graphic representations of the geographies of the new electronic territories of the Internet, the World-Wide Web and other emerging Cyberspaces. These maps of Cyberspaces - cybermaps - help us visualise and comprehend the new digital landscapes beyond our computer screen, in the wires of the global communications networks and vast online information resources. The cybermaps, like maps of the real-world, help us navigate the new information landscapes, as well being objects of aesthetic interest. They have been created by 'cyber-explorers' of many different disciplines, and from all corners of the world." Content is organized into the following sections: Artistic, Cables & Satellites, Census, Conceptual, Geographic, Historical, Info Landscapes, Info Maps, Info Spaces, ISP Maps, Surf Maps, Topology, Traceroutes, Web Site Maps, and more. (Go to the Atlas)