Saturday, May 11, 2002

Article : Golden Rule of KM - Know Your Users : A short interview with Robert Webb of KPMG Consulting Inc., ePublished May 7, 2002.
NOTE: While the focus is on KM in biotechnology and the life sciences, the messages are universal - "You can have the greatest tools in the world, and they won't do you any good unless you've done your homework to answer some pretty basic questions: What kinds of knowledge do you want to manage? How is it organized? When and where do users need that knowledge? … it's up to the leaders of the organization or company to articulate and foster a culture that encourages and rewards regular interaction and information sharing"
(Go to the Golden Rule of KM, published in Bio-IT World)
Article : Scenario-Based E-Learning - A Step Beyond Traditional E-Learning : By Randall W. Kindley of The Performance Group - "Scenario-based e-learning (SBeL) is situated in a real context and is based on the idea that knowledge cannot be known and fully understood independent of its context ... Scenario-based learning occurs by following success and failure paths through a realistic situation … All e-learning solutions should employ both traditional and scenario-based e-learning … SBeL accords with a performance improvement and behavior change philosophy of the learning function" (Go to Scenario-Based E-Learning, ePublished in the May edition of Learning Circuit)
Insight (Business) : Insights & Community : ”[On a weekly basis, Quisic] combs through the top business magazines, consulting journals, and online publications and selects the best and timeliest reads. Along with featured book reviews and useful Internet resources, our topically organized channels also provide exclusive original interviews with the authors and business gurus who are leading change in today’s business community.” Channels include: Business Essentials, eBusiness, Leadership, and Strategy & Innovation. Each Channel provides: a Quisic Feature, More Articles, a Bookshelf, Related Links and a Glossary. (Go to Insights & Community, provided by Quisic, “an e-learning company that is creating the most compelling business management education and training environments for the corporate and academic markets.”)
Learning : Learnativity : "where adult learning, productivity, creativity and activity meet online ... Learn-a-tivity is the notion that individual and organizational effectiveness depend not only on learning better, faster, cheaper but through the consistent application of learning, combined with creativity, flexibility, and paying close attention to the right things. This site introduces you to resources that support that learnativity revolution." Content is organized into the following categories: Good Reading, Interact with Us, Our Affiliations, Popular Topics (Adult Learning, Attention, Balanced Life, Brains & Cognition, Chaordic Concepts, Coaching, Community, Complexity, eLearning, Executive Ed, Experiential Ed, Human Capital, Learning Styles, New Economy, Simulations, Standards & Learning Objects, Travel Tips, User Experience, and Women in Business), Quick Jumps, Resources, and Training FAQ. (Go to Learnativity)
Technology : The Center for the Study of Technology and Society : "is a non-profit think tank in Washington, D.C. … Through original research and in-depth analysis, the Center examines the interaction of technological change and society. The Center will strive to emphasize and clarify the point that advances in technology are neither inherently good nor inherently evil – but that every new technology has the potential to cause problems, and the capacity to solve problems … Among the issues most significant to the Center are the following: Arts, Biology, Economics, Education, Equity, Government, National Security, and Personal Security" Content is organized around the following Topics: Biotechnology, Convergence, Creativity, Culture, E-conomics, Education, Equity, Government & Politics, Innovation, National Security, and Personal Security. Checkout their Site Guide. You can also Subscribe to their ‘Weekly Update’ and/or ‘Today in Technology History’ newsletters. Go to The Center)

Friday, May 10, 2002

Book : Dictionary of Symbols : By Carl G. Luingman; The 1994 paperback reprint edition - "explains the functions, meanings, history, and systems of about 1,500 graphic symbols known in western culture. A classification based on three structural features (symmetry, open/closed, straight/curved lines) provides the organization of the main list. Well cross-referenced to different symbols with similar meanings and similar signs with different meanings. An 80-page introduction thoroughly discusses symbols." (Go to this book at Amazon, Barnes & Noble, or Indigo)
Community (Support) : Community Answers : "Do you have an online community-related question? Have you been in search of answers regarding growing community on your site? If so, then this is the place for you … CommunityAnswers.com offers a FREE resource for community builders, community users, moderators, managers, owners and the like to gain support and advice about building quality online communities. You can submit a question and/or view our responses to questions on the site. It's as simple and as useful as that." There is also a fee-based service, Community Answers Plus, “a unique and advanced consulting service providing rapid, in-depth and personalized answers to your community questions” (a free demonstration of the service is available). Other offerings include a Reading List (of books) and a Mail List. (Go to Community Answers)
Knowledge (The Organization of) : International Society for Knowledge Organization (ISKO) : "the Web's most authoritative source of information about knowledge organization (KO), concept theory, classification, indexing, and knowledge representation. This is the official site of ISKO -- the premier scholarly society devoted to the theory and practice of knowledge organization … ISKO's mission is to advance conceptual work in knowledge organization in all kinds of forms, and for all kinds of purposes, such as databases, libraries, dictionaries and the Internet. ISKO offers both individual and institutional memberships" Offerings include: [Bibliography], Chapters, Conferences, News, People, Publications and Standards. (Go to the ISKO)
Mythology and Comparative Religion : The Joseph Campbell Foundation : "Joseph Campbell [1904-1987] was an American author best known for his work in the field of comparative mythology … [he advanced the] theory that all myths and epics are linked in the human psyche, and that they are cultural manifestations of the universal need to explain social, cosmological, and spiritual realities … In [his] study of the ‘myth of the hero,’ Campbell asserted that there is a single pattern of heroic journey and that all cultures share this essential pattern in their various heroic myths. In his book he also outlined the basic conditions, stages, and results of the archetypal hero's journey." Register, and become an Associate, which will enable you to access the Archives, Conversations, Myth Letter, Online Media, Resources, and RoundTables. Go to the Joseph Campbell Foundation and enter via Facts (a “linear view” of the site), Moment (a “random generator”, once there, click in the centre of the screen) or Metaphor (a “correlational view” of the site, “inspired by native american rock writing”)
Semiotics : Semiotics : Semiotics is defined in the Merriam-Webster dictionary as “a general philosophical theory of signs and symbols that deals especially with their function in both artificially constructed and natural languages and comprises syntactics, semantics, and pragmatics". Martin Ryder, of the University of Colorado at Denver School of Education, offers an extensive range of semiotics links – organized into the following categories: Semiotic Basics, Communication Theory, Conferences, Corollary Sites, Critical Theorists, General Reading, Journals, People and Resources (biosemiotics, cognition and semiotics, computer semiotics, cultural semiotics, eco semiotics, music and semiotics, pictoral semiotics, social semiotics, and visual semiotics). Go to Semiotics

Thursday, May 09, 2002

Book : Knowledge Management in the SocioTechnical World : Published in March 2002, Edited by Elayne Coakes, Dianne Willis and Steve Clarke – “KM has been a key tool in ensuring that people and technology work together to optimum effect within organisations for many years, but recent studies have called for a more systemic approach to the topic. This book examines that problem via sociotechnical principles which have recently re-emerged as one of the most widely used approaches to information systems and organisational design”. Table of Contents - "Introduction.- Knowledge Management: A SocioTechnical Perspective.- Part 1: Know-Why: Spectrum - The Human Factor.- Organisational Ability - Constituents and Congruencies.- Managing Knowledge in a ‘Knowledge Business’.- Knowledge Dynamics in Organizations.- Part 2: Know-What: Personality Type and the Development of Knowledge Evolution.- The Importance of Individual Knowledge in Developing the Knowledge-Centric Organization.- Part 3: Know-Who: Managing Customer Knowledge: A Social Construction Perspective.- Facilitating Learning and Knowledge Creation in Community-of-Practice: A Case Study in a Corporate Learning Environment.- Information Technology and Knowledge Acquisition in Manufacturing Companies: A Scandinavian Perspective.- Part 4: Know-How: Methods for Knowledge Management Strategy Formulation: A Case Study.- Knowledge Creation and Management: The Case of Fortum Engineering Ltd.- Knowledge Requirements System (KRS): An Approach to Improving and Understanding Requirements.- Managing Tacit.- Knowledge in Knowledge Intensive Firms - Is there a Role for Technology?- Conclusion.- References.- Index."
(Go to this book at Amazon, Barnes & Noble, or Indigo)
eBook : The Art of Profitability : "is to strategy what ‘The Goal’ is to operations: an enjoyable new way to access [Mercer Management Consulting’s] unique ideas on designing businesses that create value. ‘Art’ is a fictional account of mentor David Zhao, who instructs his protégé Steve Gardner in the pathways to profitability." NOTE: Registration is required. Downloadable in Microsoft Reader [1.3 MB] or Acrobat [PDF, 0.7 MB] formats. Go to The Art of Profitability. While you are there, checkout: Mercer Management Journal 13 – The Value Growth Agenda; Articles; Hot Topics; Whitepapers (downloadable PDFs) and more. NOTE: For best results, you should have the Macromedia Flash browser add-on installed in your browser.
Customer Relationship Management (CRM) : Peppers & Rogers Group : "Making an Impact 1 to 1 … Our goal is to help your organization achieve profitable, reliable growth by managing relationships with your customers. However, we believe that a Customer Relationship Management initiative is a complex process, and to guarantee success each part of company should be involved … CRM or 'relationship marketing' may seem like a moving target. At the heart of CRM is establishing one-to-one customer relationships, a term we pioneered that describes a strategy to enhance customer retention by making loyalty more convenient for a customer than disloyalty. The process begins with gathering information from customers through open dialogue and feedback, and ensuring trust. Our methodology consists of a four-step process that helps companies in any industry identify customers, differentiate them by need and value, interact with them cost-effectively, and customize products and services to meet their specific needs." Offerings include: Events, Learning (Fee-based, Onsite or Web-based), Reading (Articles from Inside 1to1, Case Studies, Presentations, Research Reports and White Papers) and Tools (1to1 Glossary, 1to1 Marketplace, Ask the Expert, Fieldbook Extranet, Helpful Links and Videos). Register for free, and customize your access. Subscribe to ‘Inside 1to1’ and/or ‘Inside 1to1 Privacy’. Consulting Services include: Business Strategy, Momentum Building, Process Design, and Thought Leadership. (Go to the Peppers & Rogers Group)
eZine : Center for Quality of Management Journal : Spring 2002, Volume 11, Number 1 - "… increased complexity comes from at least four sources: information explosion, time compression, proliferation of opportunities, and accelerating organizational change … various CQM study committees and development teams undertook to develop new methods, or to adapt existing methods, to address these four sources of business complexity … Four overall methods were developed, involving a number of component methods. The four overall methods were called the Enterprise Model, the SCORE process, the ARMED process, and the Four Gears."
(Go to the Center for Quality of Management Journal, which is downloadable as 1.15 MB PDF file. Checkout their Back Issues)
Innovation : Center for Business Innovation : "The Cap Gemini Ernst & Young Center for Business Innovation is a source of new knowledge and insights for management. We exist to discover and develop innovations in strategy, organization, and technology that deliver high value to business. Our work, performed in collaboration with leading thinkers in business, academe, and other research organizations, fuels Cap Gemini Ernst & Young's development of new strategic consulting services, and is communicated broadly to general business audiences." Offerings are organized into the following categories: Events, Insight, Journal, Network, People, Publications, Research and What’s New. The Spotlight for March 2002 is on the Adaptive Enterprise. The current issue of the Journal focuses on “Valuing Intangibles—knowledge, customer franchise, talent, reputation, innovation”. (Go to the Center for Business Innovation)

Wednesday, May 08, 2002

Book : Collective Knowledge: Intranets, Productivity and the Promise of the Knowledge Workplace : By Robert Marcus and Beverley Watters, Published March 2002 - "Knowledge Workers have become an indispensable resource—the productivity engine of the 21st-century—by using technology to streamline the capture and delivery of organizational knowledge to fellow workers worldwide. Collective Knowledge describes this new Knowledge Workplace, where intellectual capital is a key managed asset, and where Web-based collaborative team services, portals for information management and discovery, and broadcast delivery of information to every desktop all help enable constant productivity gains. Learn about: The history of information management - Consider the history of knowledge management and propagation, from cuneiform to computing, and the rise of the next-generation intranet; The emergence of the knowledge workplace - Read about how the confluence of work and next-generation intranet technology has produced a dynamic productivity ecosystem; The compelling business value proposition - Discover how leading organizations are using intranets to increase productivity and reduce costs; Intranet management strategies - Obtain practical guidance for planning, developing, and managing next generation intranets, now and in the future." (Go to this book at Amazon or Barne & Noble)
eJournal : Journal of Knowledge Management Practice : "is devoted to collecting serious research about knowledge management and its practical applications … The philosophy of the journal is systemic, and will include submitted/invited papers related to all aspects of knowledge management. Elements such as physical assets, learning, database technology, intellectual capital, investment strategy, mindsets, and a host of others subject to systemic interactions, are increasingly treated as separate and unrelated topics. The journal will seek to foster cross-fertilisation and a more general understanding of how all these elements and subsystems can be identified, and managed, to fit together and interact to best fulfil organisational objectives. It is hoped to promote a practical view of knowledge management which will motivate practitioners to engage across topic boundaries … [its scope includes:] Definition(s) in your organisation, how is that meaning being operationalized; A review of literature and/or practice to date; A simple introduction to key concepts; Taxonomy; Impact of physical and other assets; A CEO's guide to investing in these topics; In strategy and value creating processes; Performance measures; Privacy, confidentiality, secrecy; In the ‘learning organisation’ concept; Design and use of computer- and telecommunications-based tools and systems; Dynamic and static modelling; Applications of TQM/QA disciplines; Relevance to individual and organisational development; and Training and development concerns.” (Go to Journal of Knowledge Management Practice)
Insight (Business) : Global Thought Center (Ernst & Young) : "Strong viewpoints and keen insights on how you can create value and conduct business with confidence in uncertain times, anywhere in the world, from the professionals at Ernst & Young." Current content includes: The Knowledge Economy - Research, Technology and Commercializing Ideas; Industry Insights – The Pitfalls of Data Mining; High Growth Concerns – The Investment Pendulum Swings Back; Human Capital – Cost Reductions? Business Refocus? What About the People. Checkout the content in their Archive. (Go to Global Thought Center)
Maxims : MaximNet : A maxim is “a brief, concise statement of a basic truth or ‘law of life;’ an axiom of practical wisdom; an adage; a proverb; an aphorism … [e.g.,] Deeds speak louder than words … MaximsNet is a place to share information about teaching, learning, and researching maxims … we invite you to: explore our resources and share resources of your own; tell us about a maxim you often use and how you learned it; ask a question about maxims; tell us about famous people you know who use maxims; share maxims from the world of business; learn about the exciting research being carried out by the teachers and researchers in the Maxims Research Grant Program."
(Go to MaximNet)
Personal Mastery : The Effectiveness Zone : Offerings include: “Assessment Sector (Are you really effective? Stressed? Crisis driven? Find the answers in these fun and educational quizzes); Knowledge Expo (Find hundreds of articles, news clips, and excerpts from our books, magazines and live workshops. This is where you'll discover insights to effectiveness); Learning Center (Learn exactly what you want, when you want. Our new Bite-Size Learning Modules offer online learning for Productivity in the Digital Age); Mission Formulator (How do you want to live your life? Discover what truly matters most to you with exercises to develop your Personal Mission Statement); Personal Coaching (One-on-one, customized and convenient training from the comfort of your own office. Your personal coach will help you achieve more of what you want, faster than you ever imagined)"; and more. NOTE: Registration and Fees apply to some of these offerings. The Macromedia Flash browser add-on are required to use some of the content. (Go to the Effectiveness Zone, a service from FranklinCovey - “a 4,500 member international firm whose mission is to inspire change by igniting the power of proven principles so that people and organizations achieve what matters most. FranklinCovey's vision is to be the premier personal and organizational effectiveness firm in the world, impacting millions of lives each year and building a great enduring company - a model of what we teach … FranklinCovey's approach is to teach people to teach themselves and become independent of the company.”)

Tuesday, May 07, 2002

eJournal : Educational Technology & Society - Special Issue: Integrating Technology into Learning and Working (Part 1) : Published by the IEEE Learning Technology Task Force, January 2002 - There are 3 Full Papers and a series of Short Papers, organized into the following Sub-themes: Aspects of technology integration, Book Reviews, Conference Announcements, Cultural considerations, Differing perceptions in school settings, Examples, Frameworks for evaluation and assessment, Full-length Papers, Individual differences/abilities, Invited Articles, Reviews, Software Reviews, Synthesis and Systems and environments. NOTE: Content is available in HTML and PDF formats. (Go to Educational Technology & Society) Source: Originally posted on the elearningpost mail list
eJournal : The Learning Organization: An International Journal : NOTE: Free electronic access from May 7th to May 12th - ”aims to provide debates, developments and new approaches, in order to gain a broader understanding into the concept of the learning organization … coverage includes: learning to learn; Training; Partnering; Action learning; Team building; Lifelong learning; Technological support for learning; Management development; Knowledge management; Learning styles; and The role of learning in individual and organizational change … includes five printed issues per year plus online access to the current and previous volumes via Emerald Fulltext." Subscribe to Emerald Now and receive “free reviews and full text articles, journal access and spotlight interviews in the areas of marketing, quality, HR and general management”. Go to The Learning Organization: An International Journal.

While you are there, checkout Management First – which will take you “behind the headlines and discuss management theory that can be applied in today´s workplace. Our aim is simple, to help you become a better manager of yourself and your organization.” Content is organized into the following categories: Change Management, Customer Relationship Management, E-Management, Human Resources, Innovation and Creativity, International Marketing, Knowledge Management, Leadership, Management Styles, Marketing, Personal Development, Strategy, and Training. Site Features include: Article Index, Discussion Forum, Expert Exchange, Guru Interviews, International Events, Learning Curves, Management Learning, Poll Results and Recommended Websites. NOTE: Access to some content requires a paid subscription.
Knowledge Sharing : The Knowledge Sharing Portal : "is about the prominence of knowledge at the World Bank and how it creates, shares, and applies knowledge … The World Bank's Knowledge Agenda is about:Improving the Bank’s operational quality; Enhancing the sharing of knowledge; and Enhancing client capacity … The Bank's knowledge strategy has three pillars: First, making effective use of knowledge to support the quality of our operations; Second, sharing knowledge with our clients and partners; [and the] Third, helping clients enhance their capacity to generate, access and use knowledge from all sources … The Knowledge Sharing Program assists in capturing and organizing systematically the wealth of knowledge and experience gained from our staff, clients, and partners; making this knowledge easily available to a wide audience both internally and externally; and creating linkages between groups and communities working to address similar development challenges … The benefits of knowledge sharing include: Speed -- responding faster to client needs; Quality -- delivering to clients the experiences of development experts and practitioners all over the world, and adapting them to local conditions; and Innovation -- not only doing what we've been doing better, but introducing new services, and finding and testing innovative ideas.” Content is organized into the following sections: Capacity Enhancement, Communities, Events, Internships, Knowledge Bank Vision, Knowledge Initiatives, Knowledge Management (be sure to checkout the Presentations & Documents and Library), Related Sites and Services. (Go to The Knowledge Sharing Portal) Source: Originally posted on the act-km mail list
Research (Free) : IDC – Knowledge Management : "eINFORM … [a] study [based upon] survey data collected in February and March of 2002 … [survey figures include] Survey Respondents by Industry, Primary Reasons Companies Do Not Adopt a KM Initiative, Primary Reasons Companies Do Adopt a KM Initiative, Primary Audiences of the KM Initiative, Mean External Spending on IT Products and Services to Support the KM Initiative, Mean External Spending by IT Services, Mean External Spending by Business Services, Mean External Spending by Software Functions, and Technology Adoption to Support KM. NOTE: The following link opens an 11 page PDF document – 225 KB. (Go to eINFORM) Source: Originally posted in the KMWorld Newslinks newsletter
Study : North America's Leading Knowledge Enterprises : "Companies dedicated to creating shareholder value through innovation and knowledge management out-performed their competitors more than 2:1 according to Teleos' new North American Most Admired Knowledge Enterprises (MAKE) Study … North American organizations recognized as world-class leaders in managing knowledge to deliver superior performance are (in alphabetical order): Accenture, Buckman Laboratories, Clarica Life Insurance, Ernst & Young, General Electric, International Business Machines, McKinsey & Company, Microsoft, US Navy, Xerox … Managing corporate knowledge yields big dividends, according to Rory Chase, managing director of Teleos. Publicly traded 2002 North American MAKE Winners showed a Total Return to Investors (TRS) for the period 1991-2001 of 18.9% - a staggering 225% advantage over the Fortune 500 median … Rory Chase said, ‘These MAKE Winners have been recognized as North American leaders in the new knowledge economy. They understand that effectively managing enterprise knowledge is the key differentiator when competing in today's global markets. World-class knowledge companies, such as the North American MAKE Winners, are creating shareholder wealth over twice as fast as their competitors’”. Download the 2002 North American MAKE Summary (a 7 page PDF document – 16 KB) or join (for a subscription fee) the KNOW Network and obtain access to the complete study and more. Source: Originally posted on the IKMF mail list

Monday, May 06, 2002

Article / Interview : What Are the Dangerous Technologies? : ePublished May 2002, "This conversation among George Gilder, Ray Kurzweil and Jaron Lanier names nanotechnology, TV and hubris as the prime technology suspects. But, are we right to be scared?". Go to What Are the Dangerous Technologies? While you are there, checkout the: Events, Executive Guides, Free Newsletters, eMagazine Content, Online Features, Research, Survey, and White Papers offered by Darwin - “Business Evolving in the Information Age”
Audio/Visual Briefing : A View Into the E-Business Application Portfolio : A METAView ’broadcast’ from March 22, 2002 - "Contrary to post-'dot-com crash' general opinion, savvy Global 2000 organizations are investing in e-business initiatives. However, due to current market conditions, such organizations have focused on short-term ROI from their e-business investments." METAView is an innovative format – slides, viewable in your browser – supplemented with audio from the presenter. Go to A View Into the E-Business Application Portfolio - Running time – 9 minutes 46 seconds. NOTE: Audio is available in Real or MP3 formats. While you are there, checkout other broadcasts in the METAView Archive (Organized by sections: Architecture, Commerce Chain Management, Customer Relationship Management, Human Capital Management, Infrastructure Development, Measurement, Operations Excellence, Program Management, Security, Sourcing, and Value Management). Keep track of Upcoming METAViews. Produced by the META Group, “a leading research and consulting firm, focusing on information technology and business transformation strategies. Delivering objective, consistent, and actionable guidance, META Group enables organizations to innovate more rapidly and effectively. Our unique collaborative models help clients succeed by building speed, agility, and value into their IT and business systems and processes.” NOTE: META Group content is either free (registration may be required) or fee-based.
Community (Updated) : Knowledge Board : New/expanded offerings include: A) Special Interest Groups: Communities of Practice, lead by Richard Collin and Diane Le Moult, Innovation and Metrics - from Knowledge to Value, lead by Edna Pasher and Audran Sevrain, and Space - the Final Frontier, lead by Sparknow;
B) a KM Jobs directory; and C) a KM Links section. Make sure that you also checkout the latest News and Articles at Knowledge Board (originally cited April 7 2002)
Public Opinion / Policy Analysis : Internet Speech and Privacy : Content is organized into 2 major sections –
A] Understand the Issue, which includes: an “Overview (The issue at a glance), Notable & Newsworthy (A digest of recent stories), Fact File (Facts and trends presented in graphs), Framing the Debate (Three perspectives on the issue), Quick Takes (Links to some particularly interesting facts, findings, and perspectives), Sources and Resources (Who the players are and how to reach them)”; B] Public Opinion, which includes: “People's Chief Concerns (How the public defines the issues), Major Proposals (Public views on policy options), A Nation Divided? (Areas of public consensus and demographic division), Red Flags (Cautionary notes about survey findings), and Selection Criteria (How we choose public opinion findings for this guide)”.
Go to Internet Speech and Privacy, produced by Public Agenda, “a nonpartisan, nonprofit public opinion research and citizen education organization based in New York City”. Their two-fold mission is to “Help leaders better understand the public's point of view on major policy issues” and to “Help citizens better understand critical policy issues so they can make their own more informed and thoughtful decisions.”
Report : Australia's Information Economy : Released April 2002 – Prepared by The Allen Group for the National Office for the Information Economy - "The study indicates that increased involvement by Australian businesses in the Information Economy offers substantial economy wide gains. These include: Higher underlying growth — increasing GDP by up to 2.6 percent over levels that we would otherwise obtain by 2004-05; More jobs — employment would be higher than otherwise by around 1.2 percent, or around 110,000 jobs by 2004-05 … The study also identifies factors which business flags as posing barriers to increased participation in the Information Economy. These include: a lack of affordable broadband Internet access; a continued IT skills shortage; and sustained privacy and security concerns … Key observations about the forecast impact of each of the barriers based on MONASH model simulations are that: constrained utilisation of the Information Economy due to concerns about security of privacy and data appears to undermine the expected gains in output and employment by more than the other identified types of barriers; poor access to and utilisation of broadband Internet capacity reduces the expected gains for output and, to a larger extent, upon employment. Industry arrangements that restrict output and raise prices for broadband are seen to reduce the surge in growth that would otherwise be expected; and a shortage of IT skills has a more pronounced effect in constraining the expected increase in employment … the study quantifies economic losses that we could avoid with an effective strategic policy approach to further development of the information economy." The Report can be view in your browser (HTML format) and/or downloaded in PDF format – 30 pages, 155 KB. Go to Australia's Information Economy. While you are there, checkout the: Current State of Play - April 2002, a quarterly NOIE information economy statistical report [scorecard], available in HTML and PDF formats; and the ICT Framework For The Future Steering Committee.

Sunday, May 05, 2002

Book (Pre-publication Notice) : Enterprise Information Portals and Knowledge Management : By Joseph M. Firestone, Publication target - September or October 2002 - "This groundbreaking book takes a practical and comprehensive approach to enterprise portals, from providing a clear overview, to practical applications including estimating costs and benefits to architecture, software, and evaluation. Leading expert Firestone reviews various solutions and products, and charts a path for future success. Is the Enterprise Information Portal (EIP) knowledge management's killer app? This is the only book that thoroughly considers, explores, and answers this question." Table of Contents: Defining enterprise information portals; The evolution of EIPs [Enterprise Information Portals]; EIPs and corporate goals; Estimating benefits of EIPs; Portal architecture; Portals and enterprise application integration; The role of intelligent agents in portals; Portals and knowledge management; Portals and eBusiness; The role of XML in portal development; EIP segmentation; The future of EIPs. You can attempt to pre-order this book at Amazon or Barnes & Noble. In the meantime, checkout Joseph M. Firestone’s website - Executive Information Systems, Inc., where you will find Papers (on Distributed Knowledge Management Systems and Enterprise Knowledge Portals), Links (Data Mining, Data Warehousing, DKMS Integration Tools, Knowledge Management, Object-Oriented Change & Learning, Object Request Brokers and TP Monitors, Object Technology, RAD Tools, Repositories, and Server Software), and Consulting and Training services.
Book (Summaries) : Soundview Executive Book Summaries : A subscription(fee)-based service that offers "summaries of the best business books, in print, audio and electronic formats, on management methods, personal skills, sales and marketing, business trends and strategies, customer service, leadership, the Internet, entrepreneurship and more … It's the executive dilemma of the age: Information overload … You can read our 5,000-word, eight-page print summaries in just 15 minutes, or listen to our specially scripted audio summaries in about 20 minutes" Checkout the free sample summary Online (in PDF format) or by Mail. Other free offerings include Business Resources and an e-Newsletter. Subscribers have access the Online Library and Interactive Teleconferences. (Go to Soundview Executive Book Summaries)
eZine / Forum : Ubiquity : "is a [weekly] Web-based publication of the Association for Computing Machinery [ACM], dedicated to fostering critical analysis and in-depth commentary on issues relating to the nature, constitution, structure, science, engineering, technology, practices and paradigms of the IT profession.” The Archive contains: Book Excerpts, Book Reviews, Interviews, Past Issues, Question Time, Reader’s Comments, Reflections, and Views. Interact with others in the Forum. Subscribe to their e-Newsletter and receive regular updates. Go to Ubiquity. (The ACM also publishes eLearn, a distance learning eZine and TechNews, a news gathering service for IT professionals.)
Innovation / Knowledge Processing Environment (Enterprise-wide) : Macroinnovation Associates, LLC : "Helping Companies Benefit From the New Knowledge Management … Imagine a company in which innovation was everyone's job number one, a company in which the culture supported creativity and problem-solving as the inviolate duty of everyone in the firm. In such a firm, everything from corporate strategy to operations would be open to input, ideas, and criticism from anyone/anywhere, regardless of rank. Decisions taken by managers would be made in the bright light of day … Enterprise-wide Innovation is an operating model for business innovation, in which the entire population of a firm is involved in the knowledge production process. Rather than depriving itself of the creative power of its entire workforce, a company that practices Enterprise-wide Innovation would routinely tap into it by incenting and energizing its workers to engage in persistent problem solving, day-in and day-out ... [Macroinnovation Associates will] show you how to improve the rate and quality of innovation by implementing enterprise-wide social architectures for openness and high-performance knowledge processing". Offerings include: Innovation Simulator, Our Services, Our System, and Papers & Pitches. NOTE: To run the Innovation Simulator, you must have the Macromedia Flash browser add-on. (Go to Macroinnovation Associates, LLC)
Thought Leader : Seth Godin : Business Week’s ‘Ultimate Entrepreneur for the Information Age,’ Seth Godin is a best-selling author, entrepreneur and agent of change. He is the author of Permission Marketing, a New York Times best-seller that revolutionizes the way corporations approach consumers. Promo magazine called Godin ‘The Prime Minister of Permission Marketing,’ and Fortune Magazine named it one of their Best Business Books” – Greater Talent Network, Inc. Checkout his latest book – ‘Survival Is Not Enough’ [2002] – “Darwin was right. Evolution is a fundamental force of nature, and Godin demonstrates how this force can be unleashed in any organization. The first step is to eliminate the anti-change reflex that's genetically coded into all of us. Once a company learns to ‘zoom’ (embrace change without pain), it is much more likely to evolve. And a company that evolves can become ever more profitable”. Then checkout ‘Unleashing the Ideavirus’ [2001, 2000] – “Rather than marketing at the consumer, Godin's approach seeks to maximize the spread of information from customer to customer. The book provides the expected examples of successful ideavirus marketing, then develops a recipe for concocting your own ideaviruses”. NOTE: To prove his point, Seth makes the complete book available (downloadable) online. Find all of his books at Amazon or Barnes & Noble. Checkout Seth’s Blog. (Go to Seth Godin – Agent of Change)