Saturday, April 20, 2002

Book : Human Capital 2002 : Published March 2002 – “Human Capital provides eight studies on the ‘state’ of human capital in government today. Carol Chetkovich discusses the challenge of recruiting the best and the brightest to government. Hal G. Rainey describes how four federal agencies are using special authorities to ‘win the war for talent.’ Ray Blunt presents two studies on how government can better develop its future leaders. Michael D. Serlin describes the need for increased mobility among federal executives and presents case studies of six leaders who exemplified mobility throughout their careers. Barry Sugarman describes how several federal agencies attempted to create ‘learning organizations.’ Barry Rubin and Richard Rubin present a case study of Indianapolis' approach to collaborative management. Katherine C. Naff and J. Edward Kellough describe how government is approaching diversity and how it differs from traditional equal opportunity programs … From these studies, Mark A. Abramson, Ruby Butler DeMesme, and Nicole Willenz Gardner describe the human capital challenge now facing government and how it might best respond to the people and workplace challenge it now faces." (Go to Human Capital 2002)
Information Design : StoryMap / Strategic Modeling : A StoryMap is a “unique and dynamic way to present your big ideas, new services or complex processes. A large-scale illustration, the StoryMap pulls people out of their seats to gather around the drawing, explore the details and ask questions. For larger audiences, the StoryMap can be assembled piece by piece in PowerPoint to allow a larger group to both hear and see the story unfold." Strategic Modeling is a “collaborative design system [that] accelerates key phases of the strategy formation process from months or years to days or weeks. This methodology brings together key stakeholders from throughout your organization and from beyond your organization to help rapidly understand the business challenges from all angles and to design solutions and strategies that all of the stakeholders will support.” (Go to StoryMap and Strategic Modeling at Sente Corporation)
Messaging : The KEO Satellite : Send a message to the future! "End of year 2003, the satellite KEO will be launched into space. Some 50,000 year later it will return to Earth, intact, to offer our faraway, future, distant great grandchildren, a collection of our messages destined for them … Every person living on Earth, small, weak, powerful or rich is provided with 4 pages of liberty and equality to pen down his message … All the messages received, without undergoing any censorship, will be embarked aboard KEO … What reflections, what revelations do your future great grandchildren evoke in you? What would you wish to tell them about your life, your expectations, your doubts, your desires, your values, your emotions, your dreams? " (Get inspired and post your message at KEO)
Survey Results : UK Intellectual Property Survey : Announced April 2002 - "PricewaterhouseCoopers and Landwell … recently commissioned research in the United Kingdom, to explore Intellectual Property (IP) and in particular the legal, financial and tax issues relating to it … The survey results highlight some trends, in particular: the role of IP in the business is often insufficiently understood; IP is probably undervalued; IP is often either under-managed or under-exploited; and there is little co-ordination between the different professionals dealing with the organisation's IP" (Go to the UK Intellectual Property Survey. A Downloadable version of the survey is available (222 KB, PDF).
Tool (One-topic Web Forums - Free) : Quick Topic : "For any one-topic group discussion, use the Quick Topic free web forum instead of just email! Your messages will be in a private central place, and each of your friends can opt to participate by email or just use the web forum. That's because Quick Topic is a super-easy single-topic web bulletin board that's also fully email-enabled: you can get and post messages via email. Use it on your web site too." NOTE: Registration is required. They also offer Quick Doc Review, “[a] collaborative document review web service [that] creates a private place where your invited reviewers can comment on each paragraph.” (Go to Quick Topic or Quick Doc Review)

Friday, April 19, 2002

Book (Contest) : EEVL – The Internet Guide to Engineering, Mathematics and Computing : "EEVL … plus top publishers Kluwer, Springer, Pearson, Wiley, Taylor & Francis, and Butterworth-Heinemann, have joined forces to offer you the choice of any … computer book from their catalogues, entirely free!” Books on Knowledge Management are available from a number of these publishers – just search their catalogues. NOTES: 1] If you choose not to check the box in the Data Protection Act section, “your email address may be passed on to other participating publishers and may be used to inform you about their products. It may also be used by EEVL to inform you about updates to the service." 2] “Each entrant will have the chance to win one book of their choice from the hundreds being given away. Winners will be chosen at random by the publishers and notified at the beginning of June.” (Checkout their Knowledge Management books and try your luck at winning a Free Book)
Community : Knowledge Sharing Network (KSN) : Officially announced on April 15, 2002 - "The KSN is a vehicle for disseminating cutting-edge information in a customized manner so that organizations can easily adopt practices to enhance performance … Registered members will see full-text, searchable white papers; study reports; case studies; benchmarking bibliographies; and presentations from APQC member meetings, conferences, and special events - all tailored to registrants' specified interest areas. Registered nonmembers have limited access to content, but will have the option to purchase many items that are free to members." (Go to the Knowledge Sharing Network. The KSN was launched by the American Productivity & Quality Center (APQC). The APQC also has a Knowledge Management section on its website, which provides access to Conferences, e-Tools, Free Resources, News, Presentations, Proposals, Publications, and Training)
Presentation : Assuring the Business Case for Emerging Technologies (For electronic services to citizens, businesses, other governments and employees) : Presented April 17, 2002 by Mary J. Mitchell, Office of Electronic Government, USA. (Go to Assuring the Business Case for Emerging Technologies. Download the PowerPoint version of the presentation from eGov’s – Library and Presentations page – go to the section titled ‘Presentations & PowerPoint Slides’, and look for 'Value Measurement')
Survey Results : Are We Managing Our Knowledge? : Release Date - April 19, 2002 for the 2001 edition. - "Results from the pilot Knowledge Management Practices Survey, 2001" Published by Statistics Canada. (Go to Are We Managing Our Knowledge?. It is also downloadable, in PDF format - 323 KB.) Source: Originally posted on the IKMF Mail List
Webinar (Free) : Creating A Shared Vision: Using eLearning to Transform the Enterprise : To be held on May 15, 2002 - 9:00am to 10:00am Pacific Time - "Featuring Jonathon Levy, Vice President, eLearning Programs at Harvard Business Online ... In the current economic climate, the ability to quickly train and develop employees, align strategy with business partners and create deep customer loyalty is more critical than ever. eLearning is emerging as the foundation of a company's competitiveness, providing a solid basis upon which both internal and external business strategies can be built. This redistribution of knowledge throughout the enterprise can be your company’s greatest asset." NOTE: You will need to download and install Interwise’s free Client application. (Go to Creating A Shared Vision. Periodically check for other Events)

Thursday, April 18, 2002

Article : Working Knowledge : Published April 16, 2002 in IntelligentKM - “In the contemporary enterprise, all workers need to function as information brokers and knowledge managers. That is, employees are required to deploy the collective knowledge of an organization to achieve business goals. As a business philosophy, knowledge management (KM) maintains that the explicit and tacit knowledge of employees can transform an organization's ability to solve problems and create new knowledge." (Go to Working Knowledge)
Brand (Individual) : Brand You:™ : "Branding inside–branding organizations, employees, and their work–is an important, cutting-edge solution for the revolution. A brand stands for a unique identity, distinctiveness, and value. Branding INSIDE fosters: Distinctive, inspired employees, doing work that matters, making a difference, developing their talent, and producing memorable (WOW!) projects that grow their organization’s brand. Branding inside adds value to the team, department, and organization, and its products, services, and external relationships." (Checkout Brand You:™, the Brand Café, Inventing the New World of Work, and other solutions at tompeters!.com)
eZine : InfoMine : "a monthly publication that covers specific topics related to personal development and productivity”. Themes include: Learning Organizations, Building a Learning Organization, Tapping the Power of Learning, Becoming an Expert Learner, Think and Thrive, The New Sciences and the Learning Organization, and Corporate Culture and Complexity. (Go to InfoMine, published by the MHA Institute)
Meetings : 3M Meeting Network : " … is chock full of useful information designed to make you more effective and successful." Offerings include: Articles & Advice (Guides to Great Meetings, Activities & Exercises, Presentation Center, Guest Columns, Book Store, Research Center), Meeting Pros (Meeting Facilitators, Planners, Trainers; Online Resources) and Community Forum (Meeting Advisors, Cartoons, Success/Nightmare Stories). Subscribe to 3M Meeting News. (Go to the 3M Meeting Network)
Simplicity : SimplerWork : "You’re about to discover what we did after spending seven years studying business’ ability to design knowledge work." In their findings, Knowledge Management was identified as one of four ‘Complexity Sources’. (Go to SimplerWork. While you are there, subscribe to the SimplerNews newsletter and checkout Bill Jensen’s books – Simplicity and Work 2.0)

Wednesday, April 17, 2002

Article / Tool (Blogging) : Blogging Through Speedles : "Speedle, hopes to profit from the irresistible urge of many Netizens to accumulate and trade collections of URLs (a practice called 'blogging' in Web parlance, from 'Web logging'). Basically, Speedle's downloadable button attaches to your Web browser and allows you to fire off interesting URLs to your friends. The e-mail it sends (dubbed a ‘Speedle’) doesn't go directly to your friends, of course. First, it travels through a Speedle server, which pries it open and records the fascinating URL (and possibly a few other tidbits; according to Speedle's privacy statement, only aggregate—not personal—transmission data is shared with other businesses)" / by Denise Fillo / (Go to this article at Accenture’s Digital Forum and/or download the Speedle Button for your browser – there’s also Speedle Button Lite - which does not require you to download anything. If you setup a Speedle, you can Speedle me at
Community : : Its mission is "Developing leading edge thinking and practice on contemporary business, information, technology and knowledge management issues to facilitate organizational and individual performance, success and fulfillment” Its activities “include defining research, practice and thought leadership relevant to growing, transforming, and sustaining high performance enterprises, corporations, and governments for the new world of business.” (Go to, its Knowledge Management Channel, and the Knowledge Management Think Tank™)
Demographics/Trends (Internet) : : "is the authoritative online source for information on Internet demographics and trends … Our database contains over four years of freely accessible information gathered and collated by Nua, and our weekly editorial articles, which have put topical events into context since 1997." Materials are organized by Demographics, Regions, Sectors, Society, and Tools. There is even a Knowledge Management section. Checkout How Many Online?, “which offers an estimate of the global Internet user population, based on extensive examination of surveys and reports from around the world.” Subscribe to Nua Internet Surveys, their weekly newletter. (Go to
eJournal : Informing Science (The International Journal of an Emerging Discipline) : "an academically peer refereed journal … (that) endeavors to provide an understanding of the complexities in informing clientele. Fields from information systems, library science, journalism in all its forms to education all contribute to this science. These fields, which developed independently and have been researched in separate disciplines, are evolving to form a new transdiscipline, Informing Science.” Also available in print format. (Go to Informing Science)
Thought Leaders : Thinkers50 : "… who, among the many academics, consultants and others who espouse their theories on business and management, are the top 50 business thinkers in the world? … As business journalists, we have tracked the gurus for many years. We have reviewed their books; watched their presentations; and conducted interviews with many of the leading lights. Indeed tracking the gurus is a major focus for Suntop Media … rankings provide a talking point - and some sort of benchmark. That is our intention with the Thinkers50." (Go to Thinkers50 and/or Suntop Media)

Tuesday, April 16, 2002

Communication (Nonverbal): Center for Nonverbal Studies : "is a private, nonprofit research center … (its) mission is to advance the study of human communication in all its forms apart from language … (its) goal is to promote the scientific study of nonverbal communication, which includes body movement, gesture, facial expression, adornment and fashion, architecture, mass media, and consumer-product design.” Checkout The Nonverbal Dictionary. (Go to the Center for Nonverbal Studies)
Conversation : The World Café : "Creating a positive future begins in human conversation. The simplest and most powerful investment any member of a community or an organization may make in renewal is to begin talking with other people as though the answers mattered." Offerings include: Café KnowHow, Café Stories, Connections (to other interesting websites), Recipes (approaches to conversation), Resources (articles, books, videos, and programs). Go to The World Café.
Fun : Interactive Tools : " Use these fun, interactive tools to explore different aspects of your job and new ways to think about your work." On a serious note, the Ninth House Network helps “organizations—government, education and private enterprise, large and small—teach their employees how to be stronger leaders, better collaborators, and smarter innovators.” Checkout their Case Studies and Programs on the Resource page. (Go to Interactive Tools)
Personal Mastery : Personality and Thinking Styles : In his 1999 Harvard Business Review article ‘Managing Oneself’, Peter F. Drucker states that "Success in the knowledge economy comes to those who know themselves – their strengths, their values and how they best perform". An important element of self-knowledge is understanding your own personality and thinking styles. Here are three recognized tools (fee-based). The Herrmann Brain Dominance Instrument - ”Your personal thinking preferences influence your communication, decision-making, problem solving, and management styles. Understanding your thinking style preferences gives you a new perspective of yourself and others you interact with everyday.”. Insights - “Making a difference through self-understanding … Enabling individuals to realise personal goals by contributing to the shared vision". The Myers-Briggs Type Indicator - “The aim of the MBTI® instrument is to identify, from self-report of easily recognized reactions, the basic preferences of people in regard to perception and judgment, so that the effects of each preference, singly and in combination, can be established by research and put into practical use”.
Reputation (Corporate): Reputation Institute : Its "mission and core purpose is to build thought leadership about corporate reputations, their management, measurement and valuation. It brings together a global network of academic institutions and leading edge practitioners interested in advancing knowledge about corporate reputations." Offerings include: Conferences, Publications, Research, and Resources. Note: Access to some of the content is restricted to members. (Go to the Reputation Institute)

Monday, April 15, 2002

Exemplar (Private Sector) : Buckman Laboratories : Their mission is "to excel in providing measurable, cost-effective improvements in output and quality for our customers by delivering customer-specific services and products, and the creative application of knowledge“ Download their 2000 Annual Report (2 MB zipped PDF) and read about The Buckman Way, Business Management Standards, Products for People and Measuring for Success. Associates (they are not called employees) are well represented in Buckman’s Code of Ethics. Buckman’s knowledge sharing culture is extended by K’Netix (its award winning technology) and the Bulab Learning Center. Buckman also has a website dedicated to knowledge management – Knowledge Nurture - “Communication is human nature; knowledge sharing is human nurture." Its goal is “to establish a resource to help people learn about knowledge management. Our audience is not only our customers and our associates within Buckman Laboratories, but also the worldwide knowledge management community - practitioners, newcomers, academics, students, and thinkers.” Offerings include: a Starter Kit, the Library, an Events Board, The Buckman Room, and a What’s New section. Buckman Laboratories is a knowledge driven organization. (Go to Buckman Laboratories and/or Knowledge Nurture)
Community (Project Management) : : "Our mission is to build the kind of online resource we think every project and team manager needs. We're bringing people together and providing easy access to information, products, services, and colleagues --access that we never had as practicing project managers, technical managers, and team leaders." Offerings include: Community (“offers a variety of ways to interact with experts and peers, ranging from our ongoing ‘Critical Path’ discussion forum to regularly scheduled events and learning groups on specific topics”), Know-how (“a wealth of resources to support your work. It includes a "knowledge base" with primers on key topics in the field as well as a rapidly growing list of valuable templates you can download and put to use immediately. We also offer guides to the most useful books, periodicals, papers, and web sites”), and Marketplace ("a comprehensive buyers' guide to vendors of training, consulting, and tools as well as 'storefronts' from some of the leading companies in the field”) Note: Registration is required to access Standard Membership materials. There is a fee for access to Premium Membership materials. (Go to ProjectConnections)
History : HyperHistory Online : "an expanding scientific project presenting 3,000 years of world history with an interactive combination of synchronoptic lifelines, timelines, and maps" (Go to HyperHistory Online)
Knowledge (Personal) : Self-Organization : "In a knowledge economy, the value of an organization derives from the intellectual capital of its knowledge workers. However, few knowledge management projects go far enough to understand or address individual priorities and processes. This site is a sampling of my own work on the personal side of knowledge management and a survey of what others are doing in relation to PKM." Offerings include: Knowledge Works, Links to Others, Self-Organization, Steve’s Articles, and The Toolkit. (Go to Self-Organization. Also visit Steve Barth’s main site for a host of other resources.)
Systems Thinking : The Gateway (Hosted by Pegasus Communications, Inc.) : "Systems thinking is a way of understanding reality that emphasizes the relationships among a system's parts, rather than the parts themselves … offers you a powerful new perspective, a specialized language, and a set of tools that you can use to address the most stubborn problems in your everyday life and work … The Gateway offers an array of resources and opportunities for advancing your knowledge and skill in systems thinking and other innovative approaches to management.” Offerings include: Links for the Field, Pegasus Forums, and the Training and Events Calendar. Subscribe to the free LEVERAGE POINTS for a New Workplace, New World newsletter and/or purchase The Systems Thinker - 10 issues/year. (Go to The Gateway and/or the Pegasus Home Page)

Sunday, April 14, 2002

Emotional Intelligence : Consortium for Research on Emotional Intelligence in Organizations : "The mission of the Consortium is to aid the advancement of research and practice related to emotional intelligence in organizations … Social and personal competencies are vital for a healthy and productive life. Self-awareness, optimism, and empathy can enhance satisfaction and productivity at work and in other aspects of life. The work place is the ideal setting for the promotion of these competencies in adults because work plays a central role in their lives. Not only do most of us spend the largest portion of our waking time at work, but our identity, self-esteem, and well-being are strongly affected by our work experiences … The work place also is an ideal place for promoting social and emotional competencies because it often is there that people feel their lack most keenly. When people realize that social and emotional abilities hold the key to greater career success, they become eager to develop those abilities. At the same time, as employers recognize that their profit depends on the emotional intelligence of their employees, they become amenable to launching programs that will increase it." Offerings include: Bookstore, Future Research, Links, Measures, Members, Model Programs, References, Reports, and What’s New. Much of the material is downloadable – for free. (Go to the Consortium)
Biomimicry : Biomimicry : "(from bios, meaning life, and mimesis, meaning to imitate) is a new science that studies nature's best ideas and then imitates these designs and processes to solve human problems." Offerings include: Biomimicry Explained, Case Studies, Essential Resources, and Biomimicry Services. (Go to Biomimicry)
Book : Great Transition: The Promise and Lure of the Times Ahead (2002) : "is a path-breaking book that presents a fresh vision for a sustainable world. It describes the historic roots, current dynamics, future perils, and alternative pathways for world development. It advances one of these paths, Great Transition, as the preferred route, identifying strategies, agents of change, and values for a new global agenda." Download a PDF copy (922 KB) or purchase a print copy. Also available are: Bending the Curve: Toward Global Sustainability (1998) and Branch Points: Global Scenarios and Human Choice (1997). (Go to Great Transition)
Thanks to the Plausible Futures Newsletter – an amazing site! [See citing below]
Future : Plausible Futures Newsletter : "News and Analysis for Future Studies & Scenario Planning" Offerings include material on: Artificial Intelligence, Democracy, Futures Studies, Habitat, Information Warfare, Learning Organizations, Nanotechnology, Network Economy, Robotics, Scenario Planning, (Go to Plausible Futures Newsletter)
Knowledge Management : The Knowledge Management Advantage : "a dynamic and comprehensive Knowledge Management information resource for organizations striving to achieve competitive advantage and world-class recognition." Offerings include: KM – Articles, Bibliography, Events, Leadership, Links, News, Overview, and more. (Go to The Knowledge Management Advantage)